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AAA Story of the Call
Terms in this set (15)
3. Assigned - identifies the date and time that a call has been given to a driver with the facility
Automatic vehicle locator - a system that.- automatically assigns calls to drivers based on their location without human intervention
7. Cancelled- identifies that a member has canceled the service request
Cleared- identifies the date and time for the call record has been completed
4. Dispatched- a D3 call status code that identifies that a driver has accepted a call and will help the member. Driver has not left.
5. In route - CD3 call status code that identifies the date and time that a service technician begins traveling to the members breakdown location . Driver left.
Revised ETA - PD three call status code that documents a revised estimated time of arrival.
Estimated time of arrival - when a members road service request is dispatched this is the estimated time that the driver will arrive on scene. Assigned by dispatch.
Killed - a D3 call status code that identifies the members called for road side assistance but before they hang up the no longer need roadside assistance.
6. On location - identifies when a technician arrived at the members breakdown location . Driver arrives.
Projected time of arrival - during the members initial request for roadside assistance this is the time that the call receiver provides to the member to advise when a technician will arrive on scene.
Roadside assistance program - martial accounts in which the customer receiving roadside assistance is not an AAA member.
1. Received - identifies the date and time member called for roadside assistance.
2. Spot - identifies that a facility has been assigned to a call record.
3. Tow- identifies the date and time that I members vehicle has started it's transportation to the tow destination.
THIS SET IS OFTEN IN FOLDERS WITH...
AAA D3 Call Status Abbreviations
AAA Call Status
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