15 terms

Role Conflict


Terms in this set (...)

work roles
Roles = Behavioral expectations
! Conflict and confusion related to social expectations
can lead to distress, based on social role theorRoles = Behavioral expectations
Role Demands
role-based expectations that place demands on a persons energy, skills, and other resources
role ambiguity
Role Ambiguity
-Inadequate or misleading information about how to do the job
=Lack of information about role expectations
=Unclear or confusing information about expectations
=Uncertainty about how to meet the expectations
=Uncertainty about the consequences of meeting (or not meeting) expectations
role ambiguity and outcomes
-Creates uncertainty and unpredictability
- Major source of occupational stress for many professionals
Role Conflict
Occurs when expectations are incompatible
-Intra-sender: single person communicates conflicting expectations

-Inter-sender: two or more people communicate conflicting expectations about the same role

-Person-role: values and/or beliefs conflict with role expectations

-Inter-role: conflict between two or more roles
Intra Sender conflict
Single person communicates conflicting expectations
inter sender conflict
! Twoormorepeoplecommunicate conflicting expectations
person-role conflict
! Values annd/orbeliefs conflict with role expectations
Inter-role conflict
! Conflictbetweentwoormoreroles
Role Overload
too many expectations
! Quantitative
! Qualitative
role underload
Skills and abilities are underutilized

Associated with low-control jobs (Karasek & Theorell, 1990)

Unchallenging work associated with adverse strain (Decker & Borgen, 1993)

Recall Yerkes-Dodson Law (performance and stress relationship
The Demand control model of occ stress
-Decision-latitude / Control: authority over decisions and skill discretion
-Psychological demands: the amount of psychological effort required to do your job
Four types of jobs

DC Model: 4 Types of Jobs
Psychological Demands
When Control = Demands
Learning, motivation, enjoyment
Low-strain Active
Passive High-strain
Decision Latitude (Control)
locus of control/self efficacy
Meier et al. (2008)
-Based on weak support for demand-control interactions, they examined three way interaction effects on strain with internal resources (self-efficacy, locus of control), demands, and control.
Researchers have proposed that the original demand control model incorporate the notion of social support
According to the DC/S model, job strain is highest when
- demands are high,
- control is low
- social support is low
- Referred to as iso-strain

! Exponential increases across age for all iso- strain groups
! Differences between iso- strain groups over time