Chapter 10: Servant Leadership

Terms in this set (22)

Spears (2002) identified 10 characteristics in Greenleaf's writings that are central to the development of servant leadership.

1. Listening
Servant leaders communicate by listening first. Through listening, leaders acknowledge the viewpoint of followers and validate these perspectives.

2. Empathy
Empathetic servant leaders demonstrate that they truly understand what followers are thinking and feeling. - It is confirming and validating for the follower.

3. Healing
Servant leaders care about the personal well-being of their followers. Greenleaf argues that the process of healing is a two-way street - in helping followers become whole, servant leaders themselves are healed.

4. Awareness
Makes a leader acutely attuned and receptive to their physical, social, and political environments. They are able to step aside and view themselves and their own perspectives in the greater context of the situation.

5. Persuasion
Clear and persistent communication that creates change through the use of gentle nonjudgmental argument.

6. Conceptualization
Equips servant leaders to respond to complex organizational problems in creative ways, enabling them to deal with the intricacies of the organization in relationship to its long-term goals.

7. Foresight
An ability to predict what is coming based on what is occurring in the present and what has happened in the past. Leaders should be held accountable for any failures to anticipate what reasonably could be foreseen and to act on that understanding.

8. Stewardship
Servant leaders accept the responsibility to carefully manage the people and organization they have been given to lead.

9. Commitment to the growth of people
Servant leaders are committed to helping each person in the organization grow personally and professionally. (ie; providing followers with opportunities for career development, helping them develop new work skills, taking a personal interest in their ideas, and involving them in decision making.)

10. Building Community
Servant leaders build community (a collection of individuals who have shared interests and pursuits, and feel a sense of unity and relatedness) to provide a place where people can feel safe and connected with others, but are still allowed to express their own individuality.