Terms in this set (10)
The connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function
Supply chain management
A management system that coordinates and integrates all of the activities performed by supply chain members, into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value.
Supply Chain Team
The supply chain team orchestrates the movement of goods, services, and information from the source to the consumer.
The best supply chain teams move beyond the organization to include external participants, such as suppliers, transportation carriers, and third-party logistics suppliers.
Members of the supply chain communicate, coordinate, and cooperate extensively.
Logistics Information System
Integrating and linking all of the components of the supply chain.
Supply chain agility
An operational strategy focused on inducing inventory velocity and operational flexibility simultaneously in the supply chain
Supply chain integration
When multiple firms or business functions in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customer
Demand-supply integration (DSI)
A supply chain operational philosophy focused on integrating the supply-management and demand-generating functions of an organization
bundles of interconnected activities that stretch across firms in the supply chain
Customer relationship management (CRM) process
Allows companies to prioritize their marketing focus on different customer groups according to each group's long term value to the company or supply chain
Customer service management process
Presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced
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