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Terms in this set (109)

When you talk about culture, you often make generalizations about a group of people. The major types of generalizations most people make fall into three categories: stereotypes, prototypes, and prejudices. To become culturally proficient, you need to recognize when you're making assumptions about people and what type of assumptions you're making.

Stereotypes are generalizations applied uncritically to large groups of people.

Stereotypes are generalizations applied uncritically to large groups of people. While they may be unflattering and unfair, stereotypes often include some truthful observations. Sometimes, however, stereotypes develop into prejudices, which are unyielding, usually negative, preconceptions about a cultural group. Prototypes are dynamic perspectives on groups that shift to incorporate new data.

In order to avoid making rigid or ill-founded generalizations about a culture, you should practice tolerance and empathy. These attitudes are critical in a multicultural workforce.

In many high-context cultures, saying "no" directly is considered impolite. In the case of the Mexican manufacturing company, it would be rude for you to refuse to do business with them outright, especially if the prototype has promise. In this scenario, it is important for all parties to save face; therefore, you should indicate that you are looking forward to more of their safety test results. This will signal to your prospective vendor that you expect more safety features before you are ready to begin production.
Effective messages avoid common sentence faults and use a variety of sentence types and lengths, while tending toward shorter sentences for clarity. To improve this message, you should reduce sentence lengths, correct run-on sentences, and correct fragments.
Some of the sentences in this message are long and difficult to follow. They could be broken down into more digestible pieces that will be easier for your reader to comprehend. While you want a variety of sentence lengths and types to keep your writing interesting, you also want to communicate as clearly as possible. Thus, you should tend toward shorter sentences; in general, try to average around 20 words per sentence.
A run-on sentence contains at least two independent clauses that are not properly joined to form a compound sentence. In a compound sentence, the independent clauses must be joined by a comma and coordinating conjunction or a semicolon. Alternatively, the independent clauses can be separated into their own sentences. In this message, the independent clauses beginning with "the workshop will be led" and "he will help" are not properly joined to or separated from the preceding clauses. Thus, they make the sentences in which they appear run-on sentences.
A fragment is an incomplete sentence punctuated as if it were a complete sentence. You can often correct a fragment by attaching it to the sentence that precedes or follows it. In this message, the fragments are "From 9:30 a.m. in the morning to 5:30 p.m. in the evening unless it goes longer or ends more quickly than expected" and "Because there are only 40 spots so spaces are limited even though many may be interested."
Organizations exchange information internally and externally. External messages go to customers, vendors, the government, and other business partners. Internal messages travel upward to supervisors, downward to employees, and horizontally among workers. Understanding the different types of business messages and following the 3-x-3 writing process will help you write more effective professional messages.
Direct claim messages are considered positive messages. Negative messages include refusals and other types of bad news. A sales pitch is an example of a persuasive message.

Business messages fall into three content areas: positive messages that communicate straightforward requests, replies, and goodwill; negative messages that deliver refusals and bad news; and persuasive messages, such as sales pitches. Understanding the different categories of messages will help you follow the appropriate organization and write more effectively.

While most business communication is now done electronically, there remain situations in which a business letter is most appropriate.
Messages delivered through business letters are less likely to reach unintended recipients than messages delivered through e-mail . Thus, business letters are more confidential .

In certain situations, business letters remain the preferred channel for delivering messages outside an organization. These external business letters go to recipients such as customers, suppliers, government agencies, and other businesses; and they may be used to deliver contracts, explain terms, exchange ideas, negotiate agreements, answer vendor questions, and maintain customer relations. Business letters provide a permanent record and are more confidential than other channels, such as e-mail, because they are less likely to reach unintended recipients. Additionally, business letters offer a sense of formality and importance that other channels do not.