After class, as Ms. Taylor is talking with Aaron about his anxiety over tomorrow's test, he talks back in a disrespectful way, saying things such as, "I'm tired of you and your stupid tests—this really sucks!" Which is the most effective thing Ms. Taylor could do next?
a. Instruct Aaron to go to the office, where his parents will be contacted.
b. Ignore it.
c. Calmly tell Aaron, "I'd like to hear what you have to say, as long as you speak to me respectfully."
d. Say with authority, "You'll do this test or you'll earn no points for it, end of discussion."