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RPTM EXAM 4
Terms in this set (71)
Why are European festivals important?
more successful and stronger than the US market
What are the two types of festivals (location and size wise)?
Touring vs. set location
large scale vs. multi-day
What are the three types of festivals?
What are the steps in pre-planning for a festival (6)?
Site selection - accessibility, local reaction
Set theme/ vibe/ ambiance to make your festival unique
Scheduling - time of year, climate
Programming - secure headliners
Vendor selection - infrastructure, ticketing, transportation, F&B
Staff needs - management, subcontracting
What are the parts of programming for festivals?
Headliners - biggest expense, also the biggest mover of ticket sales. Expect to pay as if it were a one-off experience.
Middle bill artists - more leverage for promoter to negotiate, standard guarantee
Bottom bill artists - can usually get for lower than guarantee in exchange for exposure
Percentage does NOT come into play here
Why did TommorrowWorld have to cancel their third day of festival?
severe weather, flooding
Who is the site manager?
runs the show, coordinates the festival. Manages production, IT, site ops
Who is security?
external (entry points) and internal (camps/ parking/ stages)
What does parking and ticketing do?
separate but often work together as many fests credential patrons before they park for the weekend
What does the staff/ volunteer coordinator do?
credential working staff and ensures access to meals, hotels, areas
What does artist relations do?
coordinates artist access to site, arranges hotels & transport to/from site and within the site
WHat does the vendor coordinator do?
coordinates F&B and craft vendor access and needs onsite
What does catering do?
responsible for back of house F&B
What does media relations/ marketing do?
traditional media plus onsite streaming, webcasting, publications, sponsorships
What are the main sources of revenue for festivals (3)?
Ticket revenue, concessions and sponsorships
What do major expenses include?
talent, production expenses, site rental, labor, catering, streaming
What is the profit and loss?
Detailed breakdown of revenue accrued and liabilities you needed to pay out
three arena configurations
Seating setup (telescopics and floor seating)
four stage placements
End stage setup
Side stage setup
Center of arena - not as common
Dropping second stage in center with catwalk in between
GA vs. reserved
What is the continental row?
continuous row of seating to prevent rushing the stage
Why is curtaining important?
Best used to hide unsold seats
Added bonus is the affect on sound within the venue
What is important with the ceiling?
Be aware of how much weight the show will need to hang from rigging
Who are local production workers (4)?
What do loaders do?
people that load and unload the trucks
What do stagehands do?
move equipment into position and assist the touring crew with setup and load-out
What do riggers do?
attach the chain motors used to lift the speakers and lighting trusses into the air
What do runners do?
use their vehicles to shuttle the band around or to run errands
Who is a promoter rep?
A liaison between the tour personnel and the building
Will advance the tour info from both parties to prepare
Present at load in through end of show to make sure the event is set up and torn down correctly
A good promoter rep can make for an easy show day
Who are the show production workers (6-on the tour side)?
Production manager (show)
Back Line Crew
Audio, Video, Pyro, Lighting Techs
What does the tour manager do?
oversees travel arrangements, collects money, pay the bills, and deals with problems as they arise
• every tour regardless of size has one
What does the production manager do?
administers and arranges the technical requirements and staff for the show
What does the stage manager do?
responsible for allocating the stagehands to the production crew for set-up and load-out
• not common on smaller tours - on smaller show the production manager can easily step in and do
What does the backline crew do?
responsible for the performers instruments and equipment
What do set carpenters do?
responsible for setting up risers, flooring, set pieces, curtains, etc.
What is pyrotechnics?
Smoke/ fogging effects, flames, flash pots, confetti/ streamers, etc.
Tightly regulated, must be reviews after setup/ before show
Restrictions on seating distance from effects
What do audio techs do?
Responsible for amplifying all instruments and mics onstage for audience
Also provides monitor mixes for performers
Could be mixing vocals and instrumentation for show recording
Works with house production on plugging into arena sound
Note position of audio mix consoles
Instrument techs work from stage
What do lighting techs do?
At it's most basic, will light the performers
The more complex, the more involved the tour will need to carry and the more production expenses will increase
What do video techs do?
With the advances in LED technology, video is becoming cheaper and more involved in tours
In addition to live feeds, more and more tours relying on original content
What does life safety involve?
planning for events ultimately beyond a venue's control
What are indoor facilities concerned with?
fire emergencies, patron issues, natural disasters and terrorism
What are outdoor events concerned with?
same as indoor plus the direct impact of severe weather on our patrons and staff
4 steps to deal with an emergency
PLAN AHEAD - know in advance how to respond to emergencies you can anticipate and have your plan reviewed by an outside agency. Be aware of weather events, partnering with outside agencies for alerts
DESIGNATE - some staff as members as the emergency mgmt. team
TRAIN - drills are essential parts of emergency mgmt. training. Involves local responders, use students from schools act as injured, etc.
CONTROL THE MESSAGE - release information to fans and media appropriately to prevent panic/ stampede
What does Federal Emergency Management Agency (FEMA) do?
helps you in determining assets/ developing line of communication to manager your facility in a disaster
What are some evacuation essentials?
Maintain updated evacuation manuals with designated exits
Test all safety systems such as backup lighting and communications
Establish a system of notifying emergency personnel when a crisis occurs
Know where the fire and evacuation alarms are located and how to use them
Post evacuation route diagrams in public areas and update them as needed
Ensure facility personnel are properly trained
For outdoor facilities, identify locations to be used for cover from the weather
If possible, time patron notification to minimize the risk of stampede
Designate an assembly location in order to account for personnel after the evacuation
Designate potential triage centers, working with EMS/ local police
Participate in regular drills
Important during extreme heat
Hydrate, NO ALCOHOL
Rest in shade or air conditioning whenever possible
NEVER leave anyone in a closed, parked vehicle
important for extreme cold
Warm beverages, NO ALCOHOL
Remove wet clothes when out of the cold
Treat frostbite with warm, NOT hot, water
important for severe lightning
Advisory: 15-30 miles away
Caution: 7-15 miles away
Warning: within 7 miles (designated safe structure)
Importnat for tornado
Take cover within a structure - flying debris causes most deaths and injuries during a tornado
Go to innermost part on the lowest floor
Steps for weather monitoring (6)
Begin monitoring forecast one week prior to event - temperature, precipitation, wind
As the day of the event nears, track all weather events down to the hour to see the impact it may have on your schedule
Develop an action plan as to how you can adjust your event if needed
Determine who will receive this info and how it will be communicated
identify shelter to be used
rely on technology to monitor, subcontracting is an option
NFL disability services program
Disability access policy and brochure covering ticketing, location of accessible services and facilities
NFL ADA Compliance Manual for Super Bowl contractors
ADA audit of hotels and other facilities used by the NFL
Highly trained on-site disability services
What is most important for professional sports to make money?
TV deals and ticket sales
Who started the "loaded ticket"? Why were these important?
Phillies - most people do not spend all of the money on the card, can make money off of it
Phillies were the first to make what kind of app?
Food and Beverage
Top 10 sports in the US
4. Ice Hockey
Three fastest growing sports
2. Professional Bull Riding
Common responsibilities of a general manager
Build a team that is successful NOW and in the FUTURE
Negative multimillion dollar contracts with superstars. Are they worth the $
Have team win enough and put enough butts in seats to generate enough revenue to satisfy team owner
Performance enhancing drugs
Deal with Negativitiy
what are the problems in NCAA sports?
Cheating/ Legal Scandals
Concussions/ Illegal hits/ Odd Rules
March Madness and Attendance
3 barriers for technology
1. Time (takes a while)
2. Managerial support (everyone has to be on board)
3 technology priority goals
Where is technology important in customer service?
Why are advancements in technology bad for ticketing?
No actual exposure to live events, stadiums, arenas
Largest attended multi-day festival in US
First major US festival
Newport Jazz Festival/ Folk Festival (1954)
Which festival reached a billion via TV - made music festival more forefront to general public?
Live Aid - 1985
How quick can you ticket for festivals?
each tollbooth can process a car every 2 minutes and box office can process two patrons per minute
How long until a festival sees a profit?
agreements provided by one party to hold the other party harmless for a specific liability
a provision or an "Act of God" provision specific to the category of incidents that may occur during the contract period that are NOT within the controls of the parties
the omission to do something which a reasonable person, guided by those ordinary...
Search and seizure
Protected by the Fourth Amendment - "the right of the people to be secure in their persons, houses, papers and effects against unreasonable searches and seizures shall not be violated, and no warrants shall be issue, but upon probable cause..."
use the least invasive search necessary to locate and remove prohibited items
adequate signage and notification
patrons must be treated as equally as possible (same search procedures)
use of private security (non-police) for the search to maintain its legality
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