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MGMT 301 Final
Terms in this set (70)
Which of the following would be considered effective feedback?
"Your document had 10 spelling errors and was submitted two days late."
Richard is a diving instructor who awards certificates to students as they master the complete set of diving skills. Which of the following types of feedback does this serve?
In a field study of 238 corporate managers, upward feedback had a positive impact on the performance of:
Ross was given an evaluation form and asked to rate his supervisor Tom on leadership skills, helpfulness, attitude toward employees, etc. Other supervisors, top management, and a few clients were also asked to rate Tom's performance. At the end of all these evaluations, a consolidated feedback was to be given to the supervisor. This type of feedback is known as:
Croma, Inc., recently introduced a new system of rewarding employees. This system would encompass not only compensation and benefits, but also training in management information systems which would ultimately help in improving performance. This method of rewarding employees is known as:
The management had promised Albert a 20 percent raise in his salary if he completed the project before the scheduled date. In order to receive the raise as promised by the management, Albert worked hard and over time and completed the project two days prior to the scheduled date. It can be said that Albert was:
Monetary incentives tied to one's results or accomplishments are called:
Pay for performance
Skinner's work became known as:
What type of reinforcement schedule is administered when a random number of responses must be emitted before reinforcement occurs?
_____ is the process of reinforcing closer and closer approximations to a target behavior.
Herbert Simon, a decision theorist, is known for his _____ model of decision making.
According to Simon's normative model of decision making:
Personal characteristics or internal and external resources reduce rational decision making.
According to consultants David Snowden and Mary Boone, in a chaotic decision environment:
The use of evidence-based decision making and intuition may be helpful.
Based on her previous experiences with Ann, Tanya believes that she will have done a shoddy job on the new project and gives her a bad appraisal. She is biased in her decision by the _____ heuristic
Brian does not want to hire people from the National Cake Design Institute. He does this because the last two candidates he hired from the institute left their jobs immediately after the training period. He is biased in his judgment due to the _____ heuristic.
Stanford professors Jeffrey Pfeffer and Robert Sutton have been studying evidence-based management for some time. Based on this experience, which of the following is an implementation principle they suggest to help companies integrate EBDM into an organization's culture?
See yourself and your organization as outsiders do
Ruth is working on developing a presentation and is out of ideas. She goes to the library, picks up four random books and reads through them, spends time at the park, and goes out to swim while unconsciously considering various obstacles and arriving at associations for her work. She is said to be in the _____ phase of creativity.
Which of the following is an advantage of involving groups in the decision-making process?
Less experienced participants learn how to cope with group dynamics.
Joshua organizes a team meeting before the Annual Trade Expo conducted by his company where he encourages the team to come up with the wildest possible alternatives for the Expo this year. He is using:
The _____ has been successfully used in many different decision-making situations, and has been found to generate more ideas than a standard brainstorming session.
Nominal group technique
Robbie wants to ensure that he can be eligible for the annual dance competition by attending his dance classes regularly. However, his mom has forbidden him from practice sessions until his yearly exams are over. Robbie and his mom are experiencing a(n):
Terrence is a supervisor working with Sophie on a project. He continually discounts her contributions, ideas, and often criticizes her. Terrence is engaging in:
Traditionally, managers dealt with personality conflicts by:
Transferring one party.
Which of the following situations could lead to intergroup conflict?
Rose belongs to the licensing team and does not like people from other teams talking to her teammates.
A study of over 1,600 ethnic majority (in-group) and ethnic minority (out-group) students on contact hypothesis revealed that:
Contact reduced the prejudice of the minority out-group on the majority in-group.
According to a laboratory study, _____ produced more potential solutions and made better recommendations for a case problem when compared to the dialectic method
In which of the following conflict-handling styles do interested parties confront the issue and cooperatively identify the problem, generate and weigh alternatives, and select a solution?
Which of the following alternative dispute resolution (ADR) techniques is the most difficult to implement and of high cost to a company?
With regard to the alternative dispute resolution (ADR) techniques to resolve organizational conflicts, a mediator differs from an arbitrator in that the mediator:
Does not render a decision
Which of the following is the first step involved in added-value negotiation?
Which of the following is true of the written medium of communication?
It is formal and creates a tangible record
Which of the following is true about the encoding barrier in the communication process?
You choose the right words but use the wrong tone.
Which of the following is an example of a medium barrier within the communication process?
A block in the communication channel
Which of the following statements is true of an assertive communication style?
It is expressive and self-enhancing and uses direct, unambiguous language
Which of the following statements is true of nonverbal communication?
Norms for touching vary significantly around the world
Which of the following statements is true of listening as an interpersonal communication skill?
Listening skills are critical when giving feedback to others.
Which of the following is an example of a good listener?
Swen likes to hear both sides of an argument before making a judgment.
Alan listens to the paper presentation and jots down arguments and questions challenging the conviction of the speaker. His listening style is dominantly:
Which of the following statements is true with regard to the impact of information communication technology (ICT) on organizational behavior?
Operating margins and marketing effectiveness are higher when using ICT.
Gatekeeping in telecommuting refers to:
Determining who should be allowed to work from home and why.
Getting someone in a good mood prior to making a request by using praise, flattery, or humor is called:
Which of the following influence tactics is most effective at building commitment?
Research concerning the relative effectiveness of influence tactics indicates that _____ increases the likelihood of executives being recommended to sit on boards of directors.
Social power is the ability to:
Marshal the human, informational, and material resources to get something done
Dwayne is known as a serial entrepreneur because of his passion for developing multiple business ventures. Once the businesses start generating profits, he sells them to the highest bidder. He is said to be wielding _____ power.
Which of the following statements about employee empowerment is true?
Employee empowerment is not a zero-sum situation where one person's gain is another's loss.
Which of the following factors influences participative management?
Organizational politics or political maneuvering is triggered primarily by:
Which of the following statements about the different levels of political action in organizations is true?
Networks have broader and longer-term agendas than do coalitions.
_____ encompasses speech, behavior, and appearance; it often strays into questionable, if not unethical, territory.
Jarvis thinks that a good leader should be assertive without being aggressive. He also assumes that people who are willing to help always make better leaders than those who do not. He believes in the:
Implicit theory of leadership.
A(n) _____ is a mental representation of the traits and behaviors that people believe are possessed by leaders.
According to three separate meta-
Men and women were seen as displaying more task and social leadership, respectively.
Researchers at Ohio State University determined that there are only two independent dimensions of leader behavior: _____ and:
Consideration; Initiating structure.
According to _____, leaders must learn to manipulate or influence the leadership situation in order to create a "match" between their leadership style and the amount of control within the situation at hand.
Fiedler's contingency model
The _____ theory was originally proposed by Robert House in the 1970s.
_____ leaders can produce significant organizational change and results as this form of leadership fosters higher levels of employee engagement, trust, and loyalty from followers than any other leadership.
_____ model is based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them.
The term "_____" was coined by Robert Greenleaf in 1970 and is more a philosophy of managing than a testable theory.
Followers want organizational leaders to create which of the following emotional responses in others?
Which of the following is an internal force of organizational change?
In Lewin's model of change, "refreeze" implies:
Establishing stability of changes.
Which of the following is NOT considered a target element of change?
What are the steps involved in the organization development process of change?
Diagnosis, intervention, evaluation, and feedback.
A company carries out drastic organizational restructuring and change in leadership roles because of declining performance. This impacts the employees who are now allotted very different roles causing them to react in various ways. Which of the following is an example of "compliance"?
Many employees agree to the new roles assigned to them for fear of losing their jobs.
Which of the following is positively associated with recipients' willingness to accommodate a specific organizational change?
Resilience to change
Which of the following is a recipient characteristic that causes employees' resistance to change?
The notion that organizations learn is an outgrowth of the _____ model.
The management of a company credits its talents and efficacy for the success of its projects while holding the employees' lack of focus responsible should the projects fail. This is a characteristic of the _____ bias.
Which of the following is a key function leaders perform in building a learning organization?
Working to generalize ideas with impact