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Sociology Final Exam
Terms in this set (82)
What iw the process of McDonaldization?
the process by which the principals of the fast food restaurant are coming to dominate more and more sectors of american society as well as the rest of the world.
What sectors of life has mcdonaldization most affected?
the restaurant industry, stores, and shopping
Of what sorts of things has McDonald'ss been a symbol?
American Culture in general?
What is the Big Mac Index?
charts the expensive big mac all over the world
What is Thomas Friedman's theory of conflict?
the golden arches theory
Describe the long-arm of McDoaldization
McDonalds found in moscow, paris, being, in a coup house, and guantanimo bay.
What is the McPaper
Characterize each of the dimensions of McDonaldizaiotn
1. efficiency, 2. Calculability. 3. predictability. 4. control through human technology
What is a bureaucracy?
a large scale organization composed of a hierarchy of occices. In these offices, people have certain responsibilities and must act in the accordance with rules, written regulations, and means of compulsion exercised by those who occupy hight level positions.
What is formal rationality?
search by people, for the optimum means to a given end is shaped by rules, regulations, and larger social structures.
How might bureaucracies be irrational?
it suffers from the irrationality of rationality, it can be to dehumanizing
What were the main features of Taylors scientific Management and his time and motion studies?
find out the one best way to do things, elements of motion, time them and then eliminate and combine steps.
How did Burger King make use of assembly-line technology?
they have a conveyor belt for making burgers
What is efficiency?
means chasing the optimum means to a given end.
How has the fast food industry streamlined the process?
they picked the simplest ways, only one way to prepare it. things can be done quickly and well.
How has shopping become more efficient?
malls, convinces-stores, catalogs, grocery stores the internets.
Who are "docs-in-a-box"?
walk in walk our surgical or emergency tethers. they serve patients who want efficiency, they handle minor problems. (urgent care)
How has the fast food industry simplified its procedures?
few ingredients easy to make, finger food, limited menu.
What is calculability?
How is it linked to the other features of McDonaldization?
makes it easy to determine efficiency things predictable, machines do the best at quantifying things.
What things has the modern computer allowed?
credit cards, mass registration polling, medical testing
How do fast food companies emphasize quantity with the names of their products
biggie fries, dominator, wopper ect
What place did calculability, have within Taylor's Scientific Management?
essential , quantity through management.
How did ford make decision about the Pinto
when it was hit it exploded and they found it would be cheaper to let people die then try to pull from production
To achieve predictability, what must society emphasize?
rationalized, discipline order routine, method.
What are the benefits and downsides to predictability
mind numbing routine, peace of mind thing of other things.
What are pseudo interactions?
scripted, Welcome to moes
How does the work context of Combined Insurance differ from mcdonalds and how does this effect how combined insurance views its workers?
Combined- door to door with scripts. Mcdoalds, controls worker by machines
What causes the predictability of the food purveyed in fast-food restraunts
short menu, small list of intridentis, identical packing, identical technology
what does the author include in technology
machine, tools, techniques
What rows nonhuman technology seek to do?
How does the fast-food industry control customers?
cues, structural restraints, internalized norms
Identify the three types of irrationality cohen identifies in the use of ATMs
1. they are expensive, 2. people o unpaid work. 3. they are not inefficient
For whom have things become efficient
not consumers, those pushing rationalization, wonders, franchise owners, managers, ect.
What did Weber Mean by "disenchantment"?
the magical elements of thought are disappearing, everything is just clear cut, dried, logical and routine
How does it relate to rationalization?
too much rationalization leads to disenchantment
What is the turnover rate in the fast food industry?
300% a year are workers are only there for 4 months
For those who see McDonalds as a "velvet cage"
Nirvana, impersonal efficient, cheapness
What is implied by the rubber and iron cages
escape can happen, and rigidity
In what sense has the world become flat
technology, interactions, indians are americanized every one is able to compete
Characterize globalization 1.o, 2.0, and 3.0
1492 -1800 large-> med med-small 1800-200 2000 small - tiny everyone can collaborate
How many U.S. Tax returns were done in India in 2003 and 2004? What number by 2005?
25,000 100,00 400,000
How do the wages and rents in Bangalore compare to those of Western capitals?
less than 1/5 of what they are in western capitals
Currently how many Indians are answering phones from all over the world?
What is the take home pay of these jobs at 24/7 customer call centers?
200$ a month
What percentage of applicants were hired?
What happened to american exports to India between 1990 and 2003
2.5 bill in 1990 and 5 bil in 2003
What Chinese city is to Japan what Bangalore is to the U.S, and other English-speaking countries?
How many Japanese companies are working out of this area?
What percentage of the 200,000 Dalien college/univerisity students are going to graduate in science/engeineering?
more than half
What does the author mean by happiness?
happiness is enjoyment, feeling fully alive. Please is a conservative force that makes us want to sastify existing needs, to achieve an equilibrium.
Is it the same as pleasure?
no pleasure is satisfying needs that are already there.
What is flow?
a common experience , being carried away by an outside force, of moving effortlessly with a current of energy, at the moments of highest enjoyment.
Can flow take place at work?
yes it can
If clear goals are important, is reaching goals what is most important?
no its the steps working to get there, its the climb not the peak of the mountain.
From where do the standard come that allow flow?
What causes anxiety? What causes bordom
beyond our capacity we tend to be anxious, and if its to easy we are bored
What happens to the sense of time in flow?
It is distorted
In flow what happens to self-consciousness or awareness of oneself
it is suspended
what is "autotelic"
self goal, doing something for its won sake
what three conditions determinate work experience
what jobs are available (objective) how culture defines work (intersubjective) what attitudes to motivate (subjective)
According to anthropologists, how many hours a day did people in hunting-gathering societies work?
How man-years ago did humans begin to farm
What is a vocation?
fundamentally a part of themselves that they could not think of doing anything else
At just 1% of the population, Chineses Filipinos control how much of the private economy?
Characterize the ethnic stratification of the Philippines?
2/3 live on less than 2 dollars a day, 40% spend their whole lives in temp housing, 70 have no land, and 1/3 have no access to sanitation
How do the ethnic chinese appear to the ethnic filipinos
inanity hopeless grievances, they don't like them
How many tutsis were killed by Hutus in 1994?
How many ethnic chineses died in Indonesioa in 1998?
What are market dominate minorities?
minorities who controls the market, chines, whites, jews
How are americans like a market dominate minority?
dispaportianate power for our size
What is the golden arches theory of conflict prevention
no two places with mcdonalds have gone to war with one another.
What contradicted this thoery
the bombing of belgrade by nato
What does the Author mean by "market economy", "democracy" and "ethnicity"
Market economy-> economics based on private property an competition with minims gov regulation. "democracy"- political movement implemented elections and universal suffrage. "ethnicity" group identification belonging to people.
Bill gates owns as much as what percentage of the American population put together?
Do americans resent bill gates>
in 1930, who were the market-dominant minority in burma?
When did they fell
What group has taken over burmas market-rented economy since?
Have the ethnic bur mans prospered
not well 3/4 live in poverty
How do the ethnic bur mans view the ethnic chines
they hate them.
How representative of the experiences in southeast asai is the experience of the bur mans?
all of it very
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