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MGT 271 X Final Exam
Terms in this set (55)
The _____ is the measurement of organizational performance in four equally important areas: finances, customers, internal operations, and innovation and learning.
_____ are calculations typically used to track a business's liquidity , efficiency, and profitability over time compared to other businesses in its industry.
In the communication process, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.
Feedback is more likely to be constructive when it is _____.
decision support systems and expert systems
The two information technologies used to capture and share the knowledge of consultants and specialists with other managers and workers are _____.
_____ data mining usually begins with a user telling the data mining software to look and test for specific patterns and relationships in a data set.
_____ is the process of ensuring that data are reliably and consistently retrievable in a usable format for authorized users, but no one else.
_____ costs are the costs associated with implementing or monitoring control.
the establishment of clear standards of performance
The basic control process of business begins with _____.
_____ is a method of gathering information about performance deficiencies before they occur.
In the perception process, _____ is the process of incorporating new information into your existing knowledge.
In the perception process, _____ is the process of noticing or becoming aware of particular stimuli.
In a grapevine communication network, a _____ chain involves numerous people simply telling a few of their friends.
executive information systems, portals, and intranets
Three kinds of information technology are used by executives, managers, and workers inside the company to access and share information. They are _____.
The _____ communication channel is the system of official channels that carry organizationally approved messages and information.
According to _____, about every year, computer-processing power will double and its cost would drop by 50 percent.
_____ is a type of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.
_____ is communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance.
_____ is a method of gathering information about performance deficiencies as they occur.
A(n) _____ is a private company network that allows employees to easily access, share, and publish information using Internet software.
In the communication process, _____ means putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver.
cash flow analysis
A(n)_____ predicts how changes in a business will affect its ability to take in more money than it pays out.
_____ control is top-down control in which managers try to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures.
_____ is the process of granting authenticated users approved access to data, software, and systems.
by managers to improve an employee's on-the-job performance
Coaching is a method commonly used _____.
_____ is the regulatory process of establishing standards to achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance to those standards.
_____ is the process of transmitting information from one person or place to another.
A private company networks that allow employees to easily access and share information using Internet software
_____ is the withholding of information about organizational problems or issues by employees.
Which of the following is the cost of physically or electronically archiving information for later retrieval and use?
Controlling financial performance does NOT examine _____.
Refer to Nutrimax Pizzas. The company is trying to determine how many people have stopped buying pizzas from it and at what rate. The company is trying to determine:
_____ is the process of determining how well other companies (though not just competitors) perform business functions or tasks.
_____ is feedback that is disapproving without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient.
Which of the following mostly work by using a collection of "if-then" rules to sort through information and recommend a course of action?
The manual capture of information is _____.
A(n) _____ is used to project costs and revenues, prioritize and control spending, and ensure that expenses don't exceed available funds and revenues.
_____ allow managers and employees to use a web browser to gain access to customized company information and to complete specialized transactions.
To determine whether control is worthwhile, managers need to carefully assess _____, that is, whether the costs and unintended consequences of control exceeds its benefits.
_____ is feedback that is intended to be helpful, corrective, and/or encouraging and is aimed at correcting performance deficiencies and motivating employees.
____ occur in data mining when two or more database elements occur together in a significant pattern in which one of the elements precedes the other.
A(n) _____ allows companies to exchange information and conduct transactions by purposefully providing outsiders with direct, Web browser-based access to authorized parts of a company's intranet.
A(n) _____ is an accounting statement that provides a snapshot of a company's financial position at a particular time.
authentication and authorization
The two critical steps required to make sure that data can be accessed by approved users and no one else are _____.
Management is getting work done through others efficiently and effectively.
What is management?
Sender: 1- Message to be conveyed 2- Encode message 3- Transmit message ---> Communication channel---> Receiver: 1- Receive message 2- Decode message 3- Message that was understood ----> Feedback to sender
Outline the communication process.
Data mining is the process of discovering unknown patterns and relationships in large amounts of data. Two general approaches to data mining are: Supervised and Unsupervised
Define data mining. Briefly describe the two general approaches to data mining.
User tells the data mining software to look and test for specific patterns
Supervised data mining
User simply tells the data mining software to uncover whatever patterns they can
Unsupervised data mining
1. Does the information technology create value for the firm by lowering costs or providing better products?
2. Is the information technology the same or different across competing firms?
3. Is it difficult for the company to create or buy the information technology used by the firm?
According to the resource-based view of information technology, what are the three critical issues that companies need to address in order to sustain a competitive advantage through information technology?
1. Establishment of clear standards of performance
2. Comparison of performance to those standards
3. Takes corrective action
4. Is a dynamic, cybernetic process
5. Consists of 3 different methods: feedback control, concurrent control, and feed forward control.
This could be true for some places but not for others. Some places may only need a certain amount of control every so often but others may need constant control.
List the steps in the basic control process and how you would respond to the statement, "Control is a process that should be employed intermittently?"
Cybernetic is the process of steering or keeping on course. This relates to the control process because it keeps the process on track of setting standards.
Explain the term cybernetic and its relevance to the control process.
Planning, organizing, leading, and controlling. Planning is developing a plan to achieve a goal. Organizing is determining how to distribute resources and keep employees organized. Leading consists of connecting with employees on an interpersonal level. Controlling evaluates the results against the goals.
List and briefly define the four functions of management.
Manual and Electronic
What are the two basic methods of capturing information? Comment on the advantages and disadvantages of each.
Net Operating Profit After Taxes (NOPAT) - (Capital * Cost of Capital)
Explain how to calculate economic value added (EVA). Why it is so important in controlling financial performance?
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