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45 terms

marketing 351 ch questions fall 2012

STUDY
PLAY
Marketing is the process of
creating, distributing, promoting, and pricing products to facilitate satisfying
exchange relationships with customers and to develop and maintain favorable
relationships with stakeholders in a dynamic environment.
The focal point of all marketing activities
customers
The definition of marketing implies that ______ should receive benefits from exchange
relationships.
both customers and businesses
The primary value that a marketer expects to receive from a customer in an exchange
relationship is
the price charged for the product
a target market
is a specific group of customers on whom a company focuses its marketing efforts.
Coca-Cola is aiming its Diet Coke Plus (with vitamins and minerals) at health-conscious
customers. These health-conscious customers represent Coke's
target market
Distribution, price, promotion, and product are all elements of
marketing mix
A marketing manager decides what combination of variables is needed to satisfy customers' needs for a general type of product. What are the essential variables that the marketing manager combines?
Product, price, distribution, and promotion variables
Marketing managers strive to develop a marketing mix that
it matches needs of target market
The product variable of the marketing mix can include all of the following except
consumer perception of the product price
the three basic forms that a product can take are
services, ideas, goods
Which of the following companies is the best example of a service marketer?
fedex
Which of the following is most likely to be an idea marketer?
abuse counselor
Making modifications to packaging or brand names involves the _____ component of the
marketing mix.
product
Issues of inventory levels and storage costs are both concerns relating to the _____ variable
of the marketing mix.
distribution
Rob Donaldson runs a successful wholesale business that sells equipment to restaurants
throughout the Midwest. He is considering purchasing his own fleet of trucks to deliver the equipment instead of relying on a shipper as he is currently doing. This most closely represents a decision about
the best way to distribute his products
When DuPont develops new carpet fibers that are highly stain-resistant and durable, it must educate consumers about the product's benefits. This calls for activity in which of the following marketing mix variables?
promotion
When DataComp Corp., a producer of computer software, delayed the introduction of its new spreadsheet program to modify the package, its scheduled magazine advertisements announcing the new product needed to be revised. In this case, a change in the ___________ variable caused changes in the ___________ variable of the marketing mix.
product;promotion
The concept of "exchange" is fundamental to the definition of marketing. What is the best
description of exchange?
Provision or transfer of goods, services, or ideas in return for something of
value
A marketing manager for a small computer manufacturer is analyzing the potential effects of political, legal, sociocultural, and economic forces on the firm's operations. The marketing manager is examining the ___________ that influence(s) the firm's strategy.
marketing environment
Which of the following acts was enacted to prevent businesses from restraining trade and
monopolizing markets?
the sherman antitrust act
Of all the federal regulatory units, the ____________ most heavily influences marketing
activities.
federal trade commission act
technology
the application of knowledge and tools to solve problems and perform tasks
more efficiently.
Which of the following provides protection for and regulates brand names, brand marks,
trade names, and trademarks?
lanham act
made four specific monopolistic practices illegal when they lessen competition- price discrimination, tie-in contracts, ect..
clayton act
International Office Supplies Wholesaler charges different prices to its various customers without any legal justification. This company is in violation of the
robinson-patman act
which of the following regulatory groups is a system of nongovernmental, independent, local
regulatory agencies supported by local businesses?
the better business bureau
What is the base level on which social responsibility is built?
being profitable
Actions that promote human health and welfare address the _______ dimension of the
pyramid of social responsibility.
philanthropic
The practice of linking a firm's product marketing to a particular social cause on an ongoing
or short-term basis is known as
cause-related marketing
A synergistic use of businesses' core competencies to address stakeholders' interests and
achieve both organizational and social benefits is known as
strategic philanthropy
Which of the following refers to a firm's specific development, pricing, promotion, and
distribution of products that do not harm the environment?
green marketing
Sometimes business must find a balance between society's demand for social responsibility
and investors' desires for profits. This is an example of a(n) ___________ responsibility.
economic
Which of the following is not a dimension of social responsibility and marketing citizenship?
environmental
Companies that are considered to be good corporate citizens and consider the diverse
perspectives of different groups affected by their operations are said to have a ___________
orientation.
stakeholder
The adoption of a strategic focus for fulfilling the economic, legal, ethical, and philanthropic
social responsibilities expected by stakeholders is called
marketing citizenship
If Hefty Bags expresses concern that its products are having too great an impact on the
pollution of ground water under landfills, this concern is directly related to the firm's
social responsibility
Angela organized a boycott of a local restaurant because of the owner's obvious prejudicial
treatment of Hispanics. Angela's action would most likely be called
consumerism
a marketing ethics issue evolves when
an individual or organization must choose from among several actions that
must be evaluated as right or wrong.
If Firestone failed to inform consumers of design problems associated with its Wilderness AT
tires, it would have been engaging in unethical behavior in regard to which of the following
marketing issue areas?
product
In testing her firm's new TV ads for Transformer action figures, Beth discovers the ads make
children think many of the action figures can actually fly. Beth now faces an ethical decision
regarding which element of the marketing mix?
promotion
Pharmaceutical companies have at times been accused of acting unethically by taking
advantage of customers in the area of
pricing
At times, large retailers such as Wal-Mart may be accused of coercion in dealing with
intermediaries because of the amount of power and control these large companies have over
many of their suppliers. This is most potentially a ______ related ethical issue.
distribution
Which of the following employees is most responsible for setting the ethical tone for the
entire marketing organization?
cheif exec officer
Opportunity provides a pressure that may determine ethical decisions in marketing.
Opportunity is best thought of as
a favorable set of conditions that limit barriers but provide rewards