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Organizational Behavior Chapter 6
Terms in this set (21)
Performance management (PM)
is a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.
targets a specific end result, and a learning goal involves enhancing your knowledge or skill.
applied to goals is an acronym for specific, measurable, attainable, results oriented, and time bound.
involves measuring, tracking, or otherwise verifying progress and ultimate performance.
is the process of comparing performance at some point in time to a previously established expectation or goal.
individuals compare perceptions of their own performance with behaviorally specific (and usually anonymous) performance information from their manager, subordinates, and peers.
as information about (individual or collective) performance shared with those in a position to improve the situation.
is a customized process between two or more people with the intent of enhancing learning and motivating change.
Financial, material, and social rewards are ...because they come from the environment.
Psychic rewards, however, are ... because they are self-granted.
encompass not only compensation and benefits, but also personal and professional growth opportunities and a motivating work environment that includes recognition, job design (Chapter 5), and work-life balance.
Pay for performance
is the popular term for monetary incentives linking at least some portion of one's pay directly to results or accomplishments.
law of effect
Hence, Thorndike formulated his famous... which says behavior with favorable consequences tends to be repeated, while behavior with unfavorable consequences tends to disappear. 60 This was a dramatic departure from previous notions that behavior was the product
He labeled unlearned reflexes or stimulus-response (S-R) connections.
Skinner attached the label ... to behavior that is learned when one "operates on" the environment to produce desired consequences. Some call this the response-stimulus (R-S) model.
is the process of strengthening a behavior by contingently presenting something pleasing.
also strengthens a desired behavior by contingently withdrawing something displeasing.
is the process of weakening behavior through either the contingent presentation of something displeasing or the contingent withdrawal of something positive.
Weakening a behavior by ignoring it or making sure it is not reinforced is referred to as .
continuous reinforcement (CRF)
If every instance of a target behavior is reinforced then a... schedule is in effect.
involves reinforcement of some but not all instances of a target behavior.
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Myers' Psychology for the AP Course
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