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MIS Quiz 1
Terms in this set (46)
An information system can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support
decision making and control in an organization
The three activities in an information system that produce the information organizations use to control operations are
input, processing, and output
Which main business function is responsible for maintaining employee records?
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
improved decision making.
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective?
The use of information systems because of necessity describes the business objective of
Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time?
1, 2, and 3
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its
Thomas Friedman's declaration that the world was now "flat" meant that
the Internet has reduced the economic advantages of developed countries
Data management technology consists of the
software governing the organization of data on physical storage media.
The hardware and software used to transfer data in an organization is called
networking and telecommunications technology.
Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to develop a loyal customer base, what would be the best use of information technology from the list below?
Use IT to achieve customer intimacy.
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is
Which of the following are environmental actors that interact with an organization and its information systems?
customers, regulatory agencies, suppliers
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called
the information value chain.
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to
adopt a new business model.
An example of an organizational complementary asset is
using the appropriate business model.
An example of a social complementary asset is
technology and service firms in adjacent markets.
Disciplines that contribute to the technical approach to information systems are:
operations research, management science, and computer science.
Sociologists study information systems with an eye to understanding
how systems affect individuals, groups, and organizations.
The costs for firms operating on a global scale have been drastically reduced by
Which of the following are key corporate assets?
intellectual property, core competencies, and financial and human assets
Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm's having
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
Which of the following would NOT be used as an input for an information system?
Which field of study focuses on both a behavioral and technical understanding of information systems?
management information systems
The three principle levels within a business organization hierarchy are
senior management, middle management, and operational management.
Identifying customers is a responsibility of the ________ function.
sales and marketing
Which of the following is an example of a cross-functional business process?
creating a new product
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.
Which systems are typically a major source of data for other systems?
transaction processing systems
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
Decision-support systems are often referred to as business ________ systems.
Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?
executive support systems
What is the most important function of an enterprise application?
enabling business functions and departments to share information
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
________ systems integrate supplier, manufacturer, distributor, and customer logistics processes
Identify six reasons why information systems are of great importance to businesses today.
- Operational Excellence
- New products, services and business models
- Consumer and supplier intimacy
- Improved Decision-making
- Competitive Advantage
involves the organization's hierarchy
leadership, decision-making, and strategy
computer hardware, software, data management technology, and networking and telecommunications technology.
What is an information system?
A set of interrelated components that collect, process, store and distribute information to support decision-making, coordination, and control.
the creation of global economy and society through improved communications, transportation, and trade.
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