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Terms in this set (75)
Since its introduction, the pineapple has been internationally recognized as:
A symbol of hospitality; friendliness, warmth, cheer
Moments of truth are:
Guest encounters (guest calling for directions while trying to find restaurant, server taking order, calling a restaurant for a reservation)
Which of the following would be not a moment of truth:
Your car not starting when its time to leave for your reservation
Difference between TQM (Total Quality Management) and QC (Quality Control)?
TQM focuses on error prevention while QC focuses on error detection
Cruising began in the 1840's when this ship line made the crossing from England to America
Sustainable tourism is often referred to as:
Benefits of tourism include:
It is an important source of employment, it provides government with substantial tax revenues, it fosters intercultural awareness and friendships.
NOT A BENEFIT: it weakens local infrastructure.
75% of car rentals take place at:
Approximately what percent of domestic travel is for pleasure?
What would not be considered business travel?
What characteristic is not typically seen in a business traveller?
Staying for long periods of time in one location
Cultural tourism is motivated by:
Lifestyle and heritage offerings of a community
Franchising hotels began in 1907 by:
Who, due to a disappointing experience while traveling with family, developed the world's largest lodging enterprise?
Franchising is a concept that allows hotels to:
Expand rapidly by using other people's money
Motel 6 got its name from:
The original cost of a room was $6
Franchisee benefits include:
Centralized reservation system, a set of plans for the building, national advertising
NOT A BENEFIT: discount franchise fees
In this type of ownership, investors do not pay corporate income tax, however they distribute the majority of net income to shareholders and are publicly traded.
The main function of a hotel is to:
Provide an outstanding lodging experience
The front desk, concierge, security, and communications all belong to which division?
The individual responsible for the task of balancing the guest accounts receivables is the:
If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is:
If rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is:
A demand forecasting technique used to maximize room revenue is known as:
The rack rate is:
The published rat that the hotel would like to get for a room
Until the 1830's, which of the following was not a principal reason for traveling by water?
Reasons: trade, immigration, war
Not a reason: pleasure
The first American cruise ship to set sail from NYC in 1867 was named:
Currently, the largest cruise line in the industry is:
River cruises are found throughout the world and European river cruises are known for their:
Friendly and international atmosphere
The highest ranking position on a cruise ship is the:
The word restaurant comes from a French word meaning:
The average person in our society spends about what percent of their food dollar away from home?
The person credited with setting up the first European restaurants of modern times in 1765 was:
Groups of restaurants identical in market, concept, design, services, food, and name are known as:
Benefits to owning an independent restaurant include:
Flexibility, Independence, Creativity.
NOT A BENEFIT: low risk.
The founders of classical cuisine are:
Marie-Antoine Careme and Auguste Escoffier
A restaurant that offers a food selection of menu items, with 15 or more being cooked to order and made from scratch could be categorized as a:
Fine dining restaurant
A wine expert, often found on the staff of a fine dining restaurant, is called the:
The fastest growing segment of ethnic restaurants in the U.S. based on popularity is:
Quick service restaurants are known for their:
Chicken is likely to remain a popular item for the following reasons:
it is perceived to be healthier, it is relatively inexpensive to produce, it is adaptable to various presentations.
NOT a reason: it is more expensive than beef.
The front of the house in a restaurant includes:
Anyone with guest contact
Curbside appeal means:
keeping a restaurant looking attractive and welcoming
The person usually responsible for greeting and seating guests and for rotating arriving guests among dining room stations is the:
Greeter or host(ess)
Describing, recommending, showing and offering a variety of food and bev choices to a guest is known as:
Forecasting restaurant sales has two components:
Guest counts and average check
Guest counts and covers are:
The number of guests patronizing the restaurant over a given time
If total sales were $2550.00 and 110 guests were served, the average check would be:
Food that is prepared and decoratively placed onto plates in the kitchen, carried into the dining room and served to the guests individually is know as what type of service?
A popular way for young entrepreneurs to enter the restaurant business is through a:
Managed foodservice differs from commercial foodservice in that managed foodservice:
the main challenge is to please the guest and client
Airlines regard in-flight foodservice as:
an expense that needs to be controlled
Military foodservice budget exceed $__ billion per year:
Wine is the fermented juice of freshly gathered ripe:
Wines are often first classified by:
In the United States, premium wines are named after the:
The best known sparkling wine is:
Méthode champenoise refers to:
a second fermentation in the bottle resulting in the unique sparkling quality
Red wine gets its color from:
Pigment in the grape skins
Twice the percentage of alcohol by volume in the beverage
A premium bottle of vodka costs $38.00 per liter and yields 25 shots of 1.5 ounces. The shots sell for $8.50. what does this bottle bring in to liquor sales?
Many of the most well-known parks in the US are located in:
Which of the following is NOT a Disney theme park?
Which company originally opened its theme park for employees to relax and have fun when they were not on the job?
A place where people can go to enjoy not only gambling but also find a hotel room, food and bed, retail shops, entertainment or even a spa is called:
The casino industry
The gambling industry has gown from just 2 jurisdictions in 1976 to some form of legal gambling in all but ____ states.
The handle refers to:
The total amount bet
Cruises to nowhere refer to:
Part of a cruise vacation where gaming and entertainment on board ship are the main attraction
Gaming revenue is produced from:
Currently, only 2 states do not permit some form of gambling, they are:
Hawaii and Utah
The gangster best known for opening the Flamingo Hotel and Casino in Las Vegas is:
From the early 1940s to until 1976, what city had the virtual monopoly on the gaming entertainment business?
SMERF events fall under which category of special events?
What is the primary responsibility of the Convention and Visitors Bureau?
Generate and increase revenue in the city
A FAM trip is designed to:
Familiarize a meeting planner with the site prior to booking an event
THIS SET IS OFTEN IN FOLDERS WITH...
HB 100 - Chapters 9-14
HTM 100 Exam 3
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