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Survey of Management Test 1
Terms in this set (51)
What are the four kinds of managers?
What are the 3 managerial roles?
Who influences middle managers' responsibilities?
What is the difference in the responsibilities of top and middle managers?
Middle managers responsibilities are more narrowly focused
Who are the only managers that do not supervise other managers?
First-Line managers. Work closely with employees
Which managers have no formal supervisor?
Since there is no formal authority, how do Team Leaders lead?
Relationships and respect
What kind of people are in the interpersonal manager role?
Figurehead, Leader, and Liaison
What kind of people are in the Informational Manager Role?
Monitor, Disseminator, Spokesperson
What kind of people are in the Decisional Manager role?
Entrepreneur, Disturbance Handler, Resource allocator, Negotiator
What are four things companies look for in managers?
Technical skills, human skills, conceptual skills, and motivation to manage
What are technical skills?
Ability to apply the specialized procedures, techniques and knowledge required to get the job done
What managers utilize technical skills the most and why?
Lower level managers (team leaders and firs-line), supervise workers who produce products or serve customers. Train new employees and help solve problems
Are technical skills more important as managers rise?
No they become less important
What are human skills?
The ability to work well with others
What levels are human skills most important?
All levels. Lower level may spend more time solving technical problems while upper level may spend more time directly with people.
What are conceptual skills?
Ability to see the organization as a whole, how the different parts of the company affect each other, and how the company fits into or is affected by its external environment.
Does the importance of conceptual skills increase or decrease as managers rise?
What are arrivers?
Managers who made it all the way to the top of their companies
What are derailers?
Managers who were successful early in their career but were knocked off the fast track at the middle to upper management levels
What is the biggest difference between arrivers and derailers?
How they managed people. Arrivers were much more effective in their interpersonal skills than derailers
What are managers initial expectations?
Be the boss
Job is not managing people
What are expectations of a manager after 6 months as a manager?
Initial expectations were wrong
Job is to be problem-solver and troubleshooter
What are the expectations after a year as a manager?
No longer "doer"
Communication , listening, positive reinforcement
Learn to adapt and control stress
Job is people development
Who created the first year management transition?
Linda Hill at Harvard Business School
Who brought up the skills managers need in the hierarchy?
How did Robert Katz present the information with the skills needed for successful managers?
Is this skill more or less important as you move up the hierarchy? He DID NOT compare each skill to one another
What introduced a Pyridine Shift?
Who was the father of Scientific Management?
What is the main idea of scientific management?
Find the ONE BEST way to do any job in any industry
How long did Scientific management last?
About 50 years
What were the four principles of scientific management?
-Develop a science for each element of a man's work
-Scientifically select and train,teach, and develop the workman
-Cooperate with the men to ensure all work is done in accordance with the principles of the science
-There is almost equal division of the work and the responsibility between management and workmen
What does it mean to Develop a science for each element of a man's work?
Take this work to your lab/desk and analyze it. Find the better way
What does it mean to Scientifically select and then train, teach, and develop a workman
People should be screened and highly selected for a best fit. Work with them, find their mistakes, and make them better
What does it mean to cooperate with the men to ensure all work is done in accordance with the principles of the science?
Ensure the people do what you tell them to do. If everything runs like a well-oiled machine then there would be a high sense of predictability
What does it mean that there is almost equal division of the work and the responsibility between management and workmen?
Worker has been trained with their skill sets and they have their work to do. Management is different work but the same amount and just as important.
What percentage did scientific management increase productivity?
Who created the therblig?
Frank and Lilian Gilbreth
What was the main problem with scientific management?
One best way did not embrace ongoing change
What does it mean to be efficient?
Use your resources in the most valuable way
Who developed the Gant Chart?
What is a Gantt Chart?
A bar chart that illustrates a project schedule. "Timeline" or "Mindmap"
What was the other new management other than scientific?
Human Relations Management
What were the Hawthorne Studies and who conducted them?
Teams worked with lighting for weeks and the it changed from dark, medium, and light to see if there was a difference in work productivity. Elton Mayo
Did the Hawthorne Studies correlate with work productivity?
What was discovered in the Hawthorne Studies?
Workers feelings and attitudes changed which related to their productivity
What point does the Milgram studies challenge of Chester Bernard's Experiment?
Employees will do what the manager tells them to do as long as it is compatible with the perople's personal interest
What was the outcome of the Milgram studies?
3/4 women and 2/3 men followed the managers directions even though they believed what they were doing was wrong
what do the milgram studies demonstrate?
The dangers of obedience
What theory disproves the Scientific management theory?
What does the chaos theory state?
Things are always changing outside of the company that impact the company
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