Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account


The process of using signs and symbols and behaviors to exhcange information and create meaning

Relational Needs

Essential elements we look for in relationships with other people

Instrumental Needs

Practical, every day needs


formal description of a process of communication

Action Model

one way process of communication


individual who has a thought he or she wishes to communicate


to put your idea in the form of language or gesture


to make the verbal or nonverbal elements of communication to which people give meaning


type of pathway for conveying messages


person the source sends message to


interpret message


things interfering with ability to attend message

Interaction Model

Two way model of communication


verbal or nonverbal reaction to initial message


environment that you're in while communication

Transaction Model

doesn't distinguish between source and receiver. Both people are simultaneously playing source and receiver of multiple messages

Channel-Rich Contexts

Environments that incorporate multiple communication channels at once

Channel-Lean Contexts

Environments that use relatively fewer channels


representation of an idea

Content Dimension

literal information that communicator is communicating

Relational Dimension

symbols carried by messages considering the nature of the two people's relationship


communication about communication

Explicit Rules

clearly articulated rules about communicating

Implicit Rules

rules that almost everyone in a social group follows

Intrapersonal communication

communication with yourself

Interpersonal communication

Communication between two people

Small group communication

communicating with groups between 3 and 20

Public communication

speaking to crowdss

Mass Communication

radio, websites, newspaper

Communication Competence

communicating effectively and appropriately


communicating in a way that you are aware of how your behavior is affecting others


put yourself in another's shoes

Cognitive Complexity

To understand a given situation in multiple ways


principles that guide us in judging whether something is morally right or wrong

Types of noise


Types of context

Physical (where you are)
Psychological (state of mind)

Why do we communicate?

It adresses physical needs
Relational needs
Identity needs
spiritual needs
instrumental needs

how does communication address physical needs?

Contact with other humans helps health

How does communication address identity needs?

in order to convey the identity we want, we must use communication

how does communication meet spiritual needs?

Communication provides a means of expressing and sharing morals, spiritual ideas and practices with one another.

Models of communication


Characteristics of communication

Multiple channles
Communication passes through Perceptual filters
People give communication its meaning
Communication has literal meanings and relational implications
Communication sends intentional/unintentional messages
Communication is governed by rules

Some perceptual filters

experiences, perceptions, biases, beliefs that affect reception of message

"On a break"

example of different perceptual filters

How do people give communicaiton its meaning

meaning comes from groups that use words (symbols of meaning)

channels of communication

channel rich

literal meaning/relational implications of communication

-verbal converations have the content dimension and the relational dimension.

content dimension

literal information of conversation

Why does communicaiton send unintentional and intentional messages (why does)

why can you not not communicate?
(why can)

Rules of communication types


Five types of communication

small group
mass communicaiton

Communication myths

Everyone's a communication expert
communication will solve any problem
communcation can break down (effective communication can break down)
communication is inherently good
more communication is always better

Skills of competent communicators

cognitively complex

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording