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53 terms

Chapter 1

STUDY
PLAY
Communication
The process of using signs and symbols and behaviors to exhcange information and create meaning
Relational Needs
Essential elements we look for in relationships with other people
Instrumental Needs
Practical, every day needs
Model
formal description of a process of communication
Action Model
one way process of communication
Source
individual who has a thought he or she wishes to communicate
Encode
to put your idea in the form of language or gesture
Message
to make the verbal or nonverbal elements of communication to which people give meaning
Channel
type of pathway for conveying messages
Receiver
person the source sends message to
Decode
interpret message
Noise
things interfering with ability to attend message
Interaction Model
Two way model of communication
Feedback
verbal or nonverbal reaction to initial message
Context
environment that you're in while communication
Transaction Model
doesn't distinguish between source and receiver. Both people are simultaneously playing source and receiver of multiple messages
Channel-Rich Contexts
Environments that incorporate multiple communication channels at once
Channel-Lean Contexts
Environments that use relatively fewer channels
Symbol
representation of an idea
Content Dimension
literal information that communicator is communicating
Relational Dimension
symbols carried by messages considering the nature of the two people's relationship
Metacommunication
communication about communication
Explicit Rules
clearly articulated rules about communicating
Implicit Rules
rules that almost everyone in a social group follows
Intrapersonal communication
communication with yourself
Interpersonal communication
Communication between two people
Small group communication
communicating with groups between 3 and 20
Public communication
speaking to crowdss
Mass Communication
radio, websites, newspaper
Communication Competence
communicating effectively and appropriately
Self-Monitoring
communicating in a way that you are aware of how your behavior is affecting others
Empathy
put yourself in another's shoes
Cognitive Complexity
To understand a given situation in multiple ways
Ethics
principles that guide us in judging whether something is morally right or wrong
Types of noise
Physical
Physiological
Psychological
Types of context
Physical (where you are)
Psychological (state of mind)
Why do we communicate?
It adresses physical needs
Relational needs
Identity needs
spiritual needs
instrumental needs
(siri)
how does communication address physical needs?
Contact with other humans helps health
How does communication address identity needs?
in order to convey the identity we want, we must use communication
how does communication meet spiritual needs?
Communication provides a means of expressing and sharing morals, spiritual ideas and practices with one another.
Models of communication
Action
Interaction
Transaction
Characteristics of communication
Multiple channles
Communication passes through Perceptual filters
People give communication its meaning
Communication has literal meanings and relational implications
Communication sends intentional/unintentional messages
Communication is governed by rules
Some perceptual filters
experiences, perceptions, biases, beliefs that affect reception of message
"On a break"
example of different perceptual filters
How do people give communicaiton its meaning
meaning comes from groups that use words (symbols of meaning)
channels of communication
channel rich
channel-lean
literal meaning/relational implications of communication
-verbal converations have the content dimension and the relational dimension.
content dimension
literal information of conversation
Why does communicaiton send unintentional and intentional messages (why does)
why can you not not communicate?
(why can)
Rules of communication types
explicit
implicit
Five types of communication
intrapersonal
interpersonal
small group
public
mass communicaiton
Communication myths
Everyone's a communication expert
communication will solve any problem
communcation can break down (effective communication can break down)
communication is inherently good
more communication is always better
Skills of competent communicators
self-aware
adaptable
empathetic
cognitively complex
ethical