health assessment chpt 2

Term
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communication skills of the nurse
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Terms in this set (26)
communication skills of the nurse
conducting a successful interview with a patient is dependent on?
physical setting
can greatly impact the ability to obtain information from the patient
language barriers
cultural differences
may affect nursing and patient interactions
health history
physical examination
2 primary components of a health assessment
subjective
is health history subjective or objective data?
introduction (beginning)
discussion (working)
summary (closing)
3 phases of an interview?
introduction phase of interview
introduces self to patient
describes purpose of interview
describes interview process
discussion phase of interview
facilitates and maintains patient centered discussion
uses various communication techniques to collect data
summary phase of interview
summarizes data with patient
allows patient to clarify data
validates to patient that he or she understands the problem
appearance
demeanor
non judgemental attitude
facial expressions
professional nursing behavior?
professional communicationwhat gains the patient's trust?private quiet without distractionsphysical setting of an interview should be?physical setting nurse behaviors type of questions asked how questions are asked personality and behavior of patients how patient is feeling at time of interview nature of information being discussedfoundation for interviewing is affected by many factors?active listening respect watch word usage avoid extreme nonverbal actionsprofessional nursing behavior includes?open ended questionsencourages a free flowing, open responseclose ended questionsgain more precise details, more specificdirective questionslead patients to focus on one set of thoughtsactive listeningconcentrates on patient responses and subtletiesfacilitationuses verbal and nonverbal phrases to encourage patients to continue talking furtherclarificationused to gather more informationrestatementrepeating what patient says in different words to confirm interpretationreflectionrepeating what patient said and encourages elaboration or more informationconfrontationused when inconsistencies are noted between patient report and nurse's observationsinterpretationused to share conclusions drawn from datasummarycondenses and orders data to clarify sequence of events for patientmanaging overly talkative patients others in the room language barrierscomplications to an interview?