Terms in this set (33)
to understand group communication, two factors must be discussed
1. patterns of group communication
2. variables that influence communication effectiveness
three approaches to examining patterns of group communication
1. interaction analysis
2. one versus two way communication
3. communication networks
influences on communication effectiveness (5)
1. cooperative vs. competitive context
2. group norms
3. physical barriers
4. seating arrangements
Can be defined as a message sent by a group member to one or more receivers with the conscious intent of affecting the receivers' behavior.
Exists among group members when the receivers interpret the sender's message in the same way the sender intended.
group communication is taking place even when...
group members see, hear, smell, or touch one another
process of communication within a small group
1. ideas of the sender and the way he behaves
2. message is translated for sending
3. sender transmits message to receivers
4. sent through a channel
5. sender perceives responses of receivers (feedback)
6. receivers decode message
7. receivers response internally
8. noise (sender: his attitudes or frame of reference; receiver, attitude, background, and experiences that affect decoding; channel: real noise)
The communicator is referred to as the ____.
Any verbal or nonverbal symbol that one person transmits to others; it is subject matter being referred to in a symbolic way (all words are symbols).
The means of sending a message to another person: the sound waves of the voice, the light waves that make possible the seeing of words on a printed page.
Any element that interferes with the communication process.
sending effective messages
1. use first person singular pronouns (not "some of our friends")
2. establish credibility
3. messages need to be complete and specific
4. make verbal and nonverbal messages congruent
5. be redundant
6. ask for feedback concerning how your message was received
7. make message frame of reference appropriate (explain things different to children and adults)
8. describe your feelings by name, action, or figure of speech
9. describe other's behavior without evaluating or interpreting
Refers to the receiver's perception of the trustworthiness of the sender's statements.
receiving messages skills
1. paraphrasing accurately and nonevaluatively
2. describe what you perceive to be the sender's feelings (and see if you are accurate)
3. negotiate the meaning of the sender's message
three factors that show how successful groups integrate their resources
1. sending and receiving skills
2. group norms about and procedures for communicating
3. pattern of communication among group members
behavior that focuses on interpersonal relationships within the group
interaction of group members (3 factors)
1. frequency and length of communication
2. who communicates to whom
3. who triggers whom in what ways
Representations of the acceptable paths of communication among members of a group or organization.
benefits of communication networks (4)
influence emergence of
development of organization
morale of group
efficiency of problem solving
Exists when role requirements are established in such a way that different members perform different roles, and members performing particular roles supervise the other members to make sure they fulfill their role requirements.
informal communication network
network established based on patterns of friendship and social contact among group members.
Characterized by a group chair-person giving instructions to the committee chairpersons, who pass the instructions on to the group members.
Chairperson presents the message and the group members give feedback on how well they understand it.
A reciprocal process in which each member may initiate messages and clarify other members' messages.
A person who translates and interprets messages, information, and new developments to groupmates from the higher-ups
receives messages from superiors and outside sources and read, listen, and reflect on written reports and verbal messages to a greater extent than do other members
read more in their field and consult more with outside sources than do the other group members
simplification of a message (3)
reduces amount of info by remembering much less than presented by sender
hits "high points"; reciprocal of leveling
receiver puts message in his own frame of reference and personality
physical influences on communication (5)
1. where you meet
2. acoustics of meeting space
3. time of day of meeting
4. duration of meeting
5. ventilation, temperature, and lighting of room
purpose of humor in communication
1. self ridiculing jokes signal to coworkers that one was willing to participate in an informal relationship
2. teasing eased working relationships in cramped quarters
3. bantering helps lessen status differentials