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Terms in this set (29)
day-to-day process of helping employees improve
Goal of coaching?
eliminate or improve performance problems before they become bigger
How long should coaching sessions last?
6 steps of coaching
1) State performance problem
2) Tie problem to patient care consequences
3) Explore reasons for problem with employee
4) Ask employee for suggestions/discuss
5) Gauge how formal coaching should be
6) Arrange for follow-up
Process of increasingly severe warnings for repeated violations that can result in termination (oral, written, suspension, discharge)
Skipping work to finish one's taxes
Taking a sick day because of food poisoning
Total time lost
Number of scheduled days an employee misses. Traditionally used to measure absenteeism
Personal injury or illness
Some units gave culture that reflects tolerance for skipping work. Others frown upon absenteeism
A nurse may skip more if she believes tons of similar jobs are available
When employee comes to work despite mental or physical ailment
What is the family and medical leave act and when was it enacted?
All public employers and all private employers with 50 or more workers must provide their workers with leave up to 12 weeks during any 12 month period for serious illness, birth of child, placement of foster child, or care of seriously ill family member. Maintain insurance while on leave
Under the family and medical leave act, employees are eligible to take leave if...
they ahve worked for employer for at least a year, have worked at least 1250 hrs in last year, and are at work site with 50 or more employees
Number of staff members who vacate a position
Reducing turnover begins with...
Being inspired by the org, willing to invest effort, likely ot recommend the org, and planning to remain in org
What does the Americans with Disabilities Act do? When was it creatd?
Formed in 1990, amended in 2009
Employers of 15 or more ppl. Law prohibits discrimination and other employment issues if an individual has a qualifying disability
3 LEVELS OF DISASTERS
1) Local level response and containment suffices
2) Regional level response is necessary
3) Statewide or national assistance is needed
Emergency operations plan
Preparation, education and training, and implementation of the hospital's response to emergency situations
How often must hospitals test their EOP?
Twice a year
(One meeting, one run-through)
Simple Triage and Rapid Treatment system
Goal is to treat as many injured ppl as possible in the shortest amount of time
Results from unclear expectations of one's performance. Being over or under-utilized
Result of incompatibility between the individual's perception of the role and its actual requirements
Stress of changing from the student role to the professional practitioner role. Experience surprise and disequilibrium
Secondary traumatic stress experienced by caregivers. Includes those involved in caring for others who are suffering from physical or emotional pain
Clarifying roles and attempting to integrate or tie together the carious roles that individuals play
Individuals engage socially expecting to give and receive social, political, and psychological benefits. The exchange process between leaders and followers is viewed as economic. Exchange continues until no more rewards are available
Inspires and motivates followers
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