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Organizational Behavior Chapters 6-8
Questions 1-20 are Chapter 6 Questions 21-40 are Chapter 7 Questions 41-60 are Chapter 8
Terms in this set (60)
Which of the following is a form of operant conditioning?
organizational behavior modification
An individual's beliefs and expectations about his or her ability to accomplish a specific task successfully is known as:
Performance feedback is more likely to lead to increased job performance when it is:
constructive and specific
Minimal effort, lack of commitment, lack of motivation, and personal problems:
are internal attributions for poor performance
Which of the following has not been shown to moderate the relationship between goal difficulty and task performance?
low self monitor
Traditional organizational reward systems in the United States place value on:
As a supervisor you decide to use positive reinforcement to increase the probability that desired job performance will be repeated. All of the following are appropriate as positive reinforcement except:
no response or feedback when employee fails to complete task on time
All of the following are characteristics of 360-degree feedback except:
When combined with self-evaluations, there is a high level of agreement with supervisory evaluations.
Which of the following is NOT a major function served by goal setting?
It can result in a restriction of focus that leads to a lack of creativity, spontaneity, and flexibility.
An important aspect of a mentoring relationship is:
coaching and counseling
Management by objectives involves:
interaction between a superior and an employee for setting employees' goals and later evaluating performance and progress toward goal accomplishment
An effective performance appraisal system will contain or display all of the following except:
An important intermediate step between goal acceptance and goal accomplishment is:
The successful consequences of tri-mentoring, a formalized peer mentoring system, is based upon the recognition and importance of:
A key criticism of self-evaluations is:
they have a low level of agreement with supervisory evaluations
Operant conditioning is based on the notion that behavior is a function of:
A non-response approach that weakens a behavior is known as:
The process of establishing desired results that guide and direct behavior is known as:
As an outcome for exceptional performance, Jeffery was provided the opportunity to make a highly visible presentation to the board of directors. However, Jeffery was extremely nervous and upset about the presentation. This consequence was viewed by Jeffery as:
A supervisor who wants to reduce the stress associated with work within the goal-setting guidelines would:
clarify task-role expectations
A secondary prevention method of organizational stress is:
An individual who is relatively good at transformational coping is/has:
a hardy personality
Individuals possessing a Type A personality:
may become aggressive, even somewhat hostile when faced with conflict and other work-related difficulties
Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:
managing the stressor
The biggest benefits of physical exercise come as a result of:
low intensity exercise
The fight-or-flight stress response is most closely associated with which approach to stress?
All of the following would be considered a source of stress due to interpersonal demands except:
The person-environment fit approach to studying and understanding stress emphasizes:
social and organizational role stress
The Yerkes-Dodson law suggests the relationship between stress level and performance arousal is:
Which of the following is the best example of a positive (challenge) stressor?
The three forms of individual distress include:
psychological, medical, and behavioral problems
Learned optimism is:
is non-negative thinking
All of the following are approaches, services, or work arrangements intended to minimize the impact of non-work demands on work except:
Secondary prevention is intended to:
alter or modify the individual's or the organization's response to a demand
Benefits of eustress include all of the following except:
Costs associated with absenteeism, tardiness, strikes, work stoppages, and turnover are known as:
The Yerkes-Dodson law suggests that:
in the midrange of the stress-performance curve, performance tends to be greatest
The job strain model presented in your text suggests:
that the combination of high job demand and restricted job decision latitude leads to a high-strain job
Organizational costs of distress may take the form of all of the following except:
Self-reliance is a healthy, secure, _____ pattern of behavior.
Many of the communications technologies significantly limit or eliminate _____ forms of communication.
A main method to overcome physical separation as a barrier to communication is:
to increase the use of face-to-face communication
Which of the following is NOT considered a result or outcome of defensive communication?
assertive but accurate message sending
A communication medium that is moderate in both information richness and data capacity is:
Which of the following statements is an example of non defensive communication?
"I received the report from Dan yesterday and have briefly reviewed it. It looks good but I need to talk to him about one recommendation before I approve it."
Which of the following statements about communication technologies is not true?
Significant disparities in participation levels of persons within the group.
Which of the following statements is incorrect concerning reflective listening?
Reflective listening emphasizes more strongly the role of the communicator.
As much as 65 to 90 percent of the substance or content of a message sent in person can be through:
A barrier to effective communication is:
Polyphasic activity is known as:
Doing more than one thing at time
Defensive communication can lead to:
strained working relationships
Americans generally do not like to communicate with one another within their:
Positive, healthy communication is achieved when:
all of these
Which of the following is NOT one of the four basic rules Catherine Crier (news anchor for a major television network) uses to prevent defensive communication?
bring the focus back to the person
A manager comments to her secretary, "How come Nancy (a word processor) is always hard to find when there is a deadline? She is a loafer." This is an example of:
The study of an individual's perception and use of space, including territorial space, is called:
Providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one of the purposes of:
To facilitate direct and open communication, which of the following seating arrangements would be most appropriate?
seat the other party across a corner of your desk from you or in a place where you will be a right angles
What percent of the meaning in a message can be conveyed by nonverbal communication?
65 to 90
As a supervisor in an emergency situation, you should be:
directive and assertive
Recommended textbook explanations
Myers' Psychology for AP
David G Myers
Psychology: Principles in Practice
Spencer A. Rathus
A Concise Introduction To Logic (Mindtap Course List)
Lori Watson, Patrick J. Hurley
Myers' Psychology for the AP Course
David G Myers
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