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accounting and finance ERP component

manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management

balanced scorecard

a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action

business intelligence

refers to applications and technologies that are used to gather, procide access to, and analyze data and information to support decision-making efforts

business wiki

collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project

collaboration system

an IT-based ste of tools that supports the work of teams by facilitating the sharing and flow of information

content management system

procides tools to manage the creation, storage, editing and publication of information in a collaborative environment

core competency

an organization's key strength or business function that it does better than any of its competitors

core competency strategy

when an organization choose to focuse specifically on what it does best (its core competency) and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes

core ERP component

traditional components included in most ERP systems and they primarily focus on internal operations

customer relationship management (CRM)

involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

database-based workflow system

stores documents in the a central location and automatically asks the team members to access the document when it is their turn to edit the document

digital asset management system (DAM)

though similar to document management system, DAM generally works iwth binary rather than text files, such as multimedia file types

document management system

supports the electronic capturing, storage, distribution, archival, and accessing of documents


the conducting of business on the internet, not only buying and selling, but also serving customers and collaborating with business partners


manages the transportation and storage of goods

enterprise application integration (EAI) middleware

represents a new approach to middleware by packaging together commonly used functionality such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors

enterprise resource planning (ERP)

integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations


the b2b purchase and sale of supplies and services over the internet

explicit knowledge

consists of anything that can be documented, archived, and codified, often with the help of IT

extended ERP component

the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations


software that supports team interaction and dynamics including calendaring, scheduling, and video-conferencing

human resources ERP component

includes the policies, plans, and procedures for the effective management of employees (human resources)

information partnership

occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer

instant messaging

a type of communcations service that enables someone to create a kind of private chat room with another individual in order to communicate in real time over the internet

knowledge management (KM)

involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions

knowledge management system (KMS)

supports the capturing, organization, and dissemination of knowledge (i.e. know-how) throughout an organization

messaging-based workflow system

sends work assignments through an email system


different types of software that sit in the middle of and provide connectivity between two or more software applications

production and material management ERP component

handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

social networking analysis (SNA)

a process of mapping a group's contacts (whether personal or professional) to identify who knows whom and who works with whom

structured collaboration (process collaboration)

involces shared participation in business processes, such as work flow, in which knowledge is hard coded as rules

supply chain management (SCM)

involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability

tacit knowledge

the knowledge contained in people's heads

unstructured collaboration (information collaboration)

includes document exchange, shared whiteboards, discussion forums


a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously

web conferencing

blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected website

web content management system (WCM)

addas an additional layer to document and digital asset managment that enables publishing content both to intranets and to public websites


web-based tools that make it easy for users to add, remove, and change online content


degines all the steps or business rules, from beginning to end, required for the business process

workflow management system

facilitates the automation and management of business processes and controls the movement of work through the business process

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