BUSN Chapter 11
Terms in this set (22)
an internal drive that causes people to behave a certain way to meet a need.
Maslow's Hierarchy of Needs 157
states that throughout one's lifetime, an individual's needs are met as they progress up a pyramid (hierarchy) of five needs. These needs are physiological (lowest), safety, social, self-esteem, and self-actualization (highest).
McClelland's Theory of needs 157
holds that people are primarily motivated by one of three factors: achievement, power, and affiliation.
Victor Vroom's Expectancy Theory
holds that individuals will behave in a certain manner based on an expected outcome. For example, you may be motivated to study because you expect to perform well on an exam if you study. The expected outcome is a good exam score as a result of studying.
a process of a person guiding one or more individuals toward a specific goal.
are authoritarian, meaning they make decisions on their own and tell others what to do.
make decisions based on input from others. People are encouraged to share ideas. The democratic leader will evaluate the ideas and come to a decision that reflects the collective ideas.
allow team members to make their own decisions without input from the leader. Employees have complete freedom in making decisions concerning their work. At first glance, most would think a laissez-faire leader is using the best leadership style, but there is no best leadership style.
when a manager or leader assigns part or all of a project to someone else. As a leader, empower, teach, and mentor others. Ultimately, leaders take responsibility.
a group of people linked to a common purpose. Each team should strive toward creating synergy
two or more individuals working together and producing more than the sum of their individual efforts. When people are truly working together as a team, performance is at a premium and the result exceeds what each individual can accomplish alone.
are developed within the formal organizational structure and include functional teams (e.g., individuals from the same department) or cross-functional teams (individuals from different departments).
are composed of individuals who get together outside of the formal organizational structure to accomplish a goal. Examples of informal teams include a company softball team and a group of coworkers collecting food for a local charity.
which functions through electronic communications because the members are geographically dispersed. It is quite common for virtual teams to operate in various time zones and across national borders. Effective communication and premeeting planning is essential when working in a virtual team.
individuals are getting to know and form initial opinions about team members. Assumptions are based on first impressions. Sometimes these impressions are right; other times, they are wrong.
some members begin to have conflict with each other.
When team members accept other members for who they are (i.e., overcome the conflict), the team has moved into the norming stage.
It is only then that the team is able to enter the performing stage, where they begin working on the task.
Once the team has completed its task, it is in the adjourning stage, which brings closure to the project. Note that it is normal for a team to experience each 161162of these phases.
effective team member 162
one who does his or her job in a manner that is contributing to the project's goal. This requires effective team members to be trustworthy, efficient, and communicate at all times.
a problem-solving method that involves identifying alternatives by allowing members to freely add ideas while other members withhold comments. Brainstorming is successful because it is fast and provides members the opportunity to contribute different and creative ideas. Brainstorming starts with the presentation of a problem, such as how to improve office communication.
Robert's Rules of Order
a guide to running meetings. Robert's Rules of Order is often referred to as parliamentary procedure. At the start of a meeting, the meeting chair will call a meeting to order and, if appropriate, review the minutes from the last meeting. After the review of minutes, the meeting chair will ask that the minutes be approved, then the agenda issues will be addressed in order. At the close of the meeting, the meeting chair will adjourn the meeting.
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