Conflict Management

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If a classmate bullies another person to cheat on an exam for them, this is an example of someone wielding power.


Please select the best answer from the choices provided.
True
Which of the following is necessary to resolve conflict?
A.
patience with the conflict resolution process
B.
willingness to engage the other party
C.
support of all involved parties
D.
all of the above


Please select the best answer from the choices provided.
D
While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.


Please select the best answer from the choices provided.
False
A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.


Please select the best answer from the choices provided.
False
A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.


Please select the best answer from the choices provided.
False
A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.


Please select the best answer from the choices provided.
False
Conflict resolution is a violent method or process of finding a solution to a conflict.


Please select the best answer from the choices provided.
False
Which of the following statements is TRUE?
A.
Arbitration is necessary when one or more of the parties involved is unwilling to compromise.
B.
Mediation involves a third party who does not help make a decision.
C.
A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution.
D.
all of the above


Please select the best answer from the choices provided.
D
Which of the following scenarios does NOT involve feelings leading to conflict?
A.
Sally ignores Betty's opinion.
B.
Sally feels Betty is wrong.
C.
Sally shares Betty's concerns.
D.
Sally tells Betty what to think.


Please select the best answer from the choices provided.
C
Which of the following statements is considered a neutral argument?
A.
"You need to be a professional about this."
B.
"I feel we can improve our communication."
C.
"I hope you can work on this issue."
D.
"It would be best if you try a little harder."


Please select the best answer from the choices provided.
B
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