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exam 2 part 4

Terms in this set (16)

thorndike's law of effect
a behavior that is followed by positive reward will likely be repeated

-good leaders apply this principle by recognizing the good behavior as son after it occurred as possible.

-a simple thank you can go a long way
goal setting theory
-people have conscious goals that energize them and direct their behavior toward a particular end.

-goals can be motivating or de-motivating. goals that motivate must be challenging yet attainable
expectancy theory
it is vital to show you have noticed an employees extra efforts
instrumentality
-the term used to describe the perceived likelihood that performance will be following a particular outcome.
valence
describes the value that a particular outcome holds for the employee.
expectancy
term used regarding the perception of the likelihood that efforts will result in goal attainment
herzberg's two factor theory
-some factors on the job, if lacking, have a high potential for making employees dissatisfied, but little potential for making them satisfied and motivated, regardless of their level
what are dissatisfiers?
-company policies
-working conditions (hygiene factors)
what are satisfiers?
-the nature of the work itself
-actual job responsibilites
-opportunity for personal growth and recognition, and the feelings of achievement that the job provides

-manage should focus on satisfiers
what are the differences between extrinsic and intrinsic rewards?
extrinsic rewards = reward or promotion (is one given to a person by the manager)

intrinsic reward = a reward a worker derives directly from performing the job itself
according to McClelland, what are the three basic needs that people have and which ones work and don't work for a career in management?
1. achievment
2. affiliation
3. power

-people with a high affiliation need shouldn't go into management. successful managers have been found to have high achievement and power needs
what should managers reward?
-employees doing smart work rather than busy work.

-look for employees who quietly perform their jobs in an effective and efficient manner.

-those who simplify procedures and and save time and organize resources.

-encourage open thinking and not just rewarding "yes men".

-if teamwork matters, reward collaborative efforts
job rotation
employees rotate through a series of jobs so that they do not get bored doing the same thing over and over
job enlargement
giving people additional tasks to relieve boredom and to give them increased chance of promotion later
job enrichment
changing a task to make it more inherently rewarding, satisfying, and motivating.
what were the key points made regarding having a career in management?
-managers accomplish results through the efforts of others.

-you will make decisions and you can make a difference

-good compensation--sometimes huge. must be able to motivate others
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