Organizational behavior knowledge:
helps us to understand, predict, and influence the behaviors of others in organizational settings.
Which of these statements is true about the field of organizational behavior?
It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations.
A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital which is derived by the firm due to its good associations.
Clickz, an American photography magazine firm, has more than half of senior management positions held by women. African Americans represent 40 percent of the company's workforce. The description of Clickz's diversity refers to:
A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:
transfer human capital into structural capital.
Which of the following is most closely associated with corporate social responsibility?
Triple bottom line
Which of these statements is consistent with the five anchors of organizational behavior?
The field of organizational behavior should rely on other disciplines for some of its theory development.
Employees from cultures with a high power distance are more likely to:
readily accept the high status of other people in the organization.
_____ is the extent to which we value our duty to groups to which we belong and group harmony.
The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refers to:
You have just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. According to the MARS model, these new employees will likely:
have lower job performance due to poor role perceptions.
Which of the following directly influences an employee's voluntary behavior and performance?
Which of the following is an example of selective attention?
You notice that two employees are arguing in the company's quiet library.
Social identity theory says that:
we define ourselves in terms of our membership in certain groups and our differences with people who belong to other groups.
The _____ process involves deciding whether an observed behavior or event is caused mainly by the person or by the environment.
How can a self-serving bias be observed in a corporate annual report?
The report would exclude any bad news about the organization's performance.
In the Johari Window, disclosure of information to colleagues results in:
increasing our open area by reducing our hidden area.
Implicit Association Test are used to:
detect subtle race, age, and gender bias with specific demographic groups.
The philosophy of positive organizational behavior states that:
focusing on the positive rather than negative aspects of life will improve organizational success and individual well-being.
Which of the following is true about developing a global mindset?
Deeper absorption of knowledge of people and cultures results from immersion in those cultures.
The process of assigning traits to people based on their membership in an identifiable social category is called:
Emotions are defined as:
physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.
________ involves modifying behavior to be consistent with required emotions but continuing to hold different internal feelings.
Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction?
People with higher job satisfaction have higher job performance.
Which of the following questions does not correctly estimate the level of job satisfaction among employees?
"How satisfied are you with your job?"
Employees with an emotional attachment to, identification with, and involvement in a particular organization are said to have:
a high level of work motivation.
_____ is a psychological state that refers to the positive expectations of the intent or behavior of the other person in situations involving risk.
As soon as we receive sensory information, we nonconsciously tag some of that information with emotional markers. These markers are:
innate emotional responses to thin slices of sensory information.
Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of:
When people experience procedural injustice, they tend to:
engage in counterproductive work behaviors.
Which of the following needs is the strongest according to Maslow's needs hierarchy theory?
Need for food
Four-drive theory recommends that companies should:
provide sufficient rewards, learning opportunities, and social interaction at the same time.
Employees who receive a fixed amount of pay each week and who feel underrewarded are most likely to:
reduce their work effort.
_____ states that much learning and motivation occurs by observing and modeling others, as well as by anticipating the consequences of our behavior.
Social cognitive theory
The desire to seek approval from others, conform to their wishes and expectations, and avoid conflict and confrontations is referred to as the need for:
Which of the following does the expectancy theory explain about employees?
They base their work effort on the performance level they expect.
ABC Corp. brought in a performance-based reward system that accurately identified employees who performed better than others. This practice improves employee motivation by:
improving P-to-O expectancies.
A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services and collects overdue accounts in an assigned area. Previously, each task was performed by a different person and the customer interacted only with someone at the head office. This change is an example of:
increasing job enrichment by establishing client relationships.
Steelweld, a car parts manufacturer, pays employees a higher hourly rate as they learn to master more parts of the work process. Employees earn $10 per hour when they are hired and they can earn up to $20 per hour if they master all 12 work units in the production process. Which of these reward systems is being applied by Steelweld?
Which of the following rewards represent the largest part of most paychecks?
Before meeting a new client, a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask. This activity is an example of:
constructive thought patterns.
Which of the following refers to the result of the division of labor in which work is subdivided into separate jobs assigned to different people?
Which of the following minimizes health risks from repetitive strain and heavy lifting because employees use different muscles and physical positions in the various jobs?
Which of the following dimensions is possessed by employees, when they feel empowered, care about their work, and believe that what they do is important?
Katie decided to do a more enjoyable task after completing a task that she disliked. This instance is an example of:
A mid-sized city introduced a reward system whereby employees would find ways to reduce costs and increase work efficiency. Every employee would receive a portion of the surplus budget resulting from these cost savings. Which of the following reward systems is this city using?
_____ is the degree to which a job requires completion of a whole or identifiable piece of work, such as assembling an entire broadband modem rather than just soldering in the circuitry.
Decision structure, risk of conflict, and decision commitment are the:
contingencies of employee involvement.
A marketing specialist needed to find a new way of marketing the company's main product to its potential clients. While watching a movie one evening, the marketing specialist saw a scene that gave her inspiration for a new marketing plan. According to the creative process model, which of the following is the next stage in the creative process after such an inspiration?
What effect do mental models have on the decision-making process?
They perpetuate assumptions that make it difficult to see new opportunities.
An organization asks its employees to reframe the problems in a unique way and generate different approaches to the problems. Which of the following stages in the creative process would assist this?
Which of the following decision-making activities tends to make the most use of tacit knowledge?
_____ is a conscious process of making choices among one or more alternatives with the intention of moving toward some desired state of affairs.
Employees should not make the decision alone (without the manager's involvement) when:
their goals and norms conflict with the organization's objectives.
Decision makers tend to rely on their implicit favorite when they:
evaluate decision alternatives sequentially.
Groups are considered teams only when:
employees directly interact with each other and coordinate work activities.
Identify the task-related characteristics in the 'five C's' of effective member behaviors.
Coordinating and communicating
When compared to people in low-cohesion teams, members of high-cohesion teams:
resolve conflicts swiftly and effectively.
In which decision-making structure do participants typically meet, but only interact with each other for part of the meeting?
Nominal group technique
A role is a set of behaviors that people are expected to perform because:
they hold certain positions in a team and organization.
Which of the following types of task interdependence is seen among production employees working on assembly lines?
Which of the following statements about evaluation apprehension in team settings is true?
Evaluation apprehension is more likely to occur when team members formally evaluate each others' performance throughout the year.
Brooks's Law says that adding more people to a late software project only makes it later. This law is mainly referring to:
existence of process losses.