ISM 360 quiz cha 1-4

Terms in this set (89)

Raw symbols(unconnected facts)
data that can be best decried as
Information
data that has been processed into something useful

The more uncertainty there may be around a decision, the more ___________ we seek to reduce that uncertainty.
information systems
enables users to connect and process data to help with management decision making
Wisdom
using knowledge for the greater good
Knowledge
information this is applied to some decision or action
Communication
a process by which information is exchanged between individuals through a common system of symbols, signs or behavior
Information literacy
believed to be the most critical skill for the future
The information
the most important/critical of and "information system"
Information analysis
systems to retrieve, report on and analyze information contained in systems
Business process
a set of coordinated activities that lead to a specific goal or outcome
Information literacy
the ability to efficiently and effectively determine that information is needed, then access, evaluate, see and manage that information in an ethical manner
To be useful, information is _______ and ______, which leads to knowledge
interpreted, applied
Connecting data elements
combines bits of data giving the data some context and meaning
Two important concepts that are framed by understanding the DIK hierarchy are
connectedness and usefulness
Information technology
the hardware, software, and media used to store, organize, and communicate information
information systems enable users to _______
connect and process data to help with management decision making
3 main purposes that all business use information for
communications, process support and decision making
Decision making inclines choosing alternatives. Making this choice requires ____________.
Information about the alternatives
Individuals in information systems careers______________
design, build, support or manage information systems
An information system is a combination of ___________, ______________, ___________ and processes.
Technology, data, people
An information system is directed towards the ____________, __________, __________, organization, retrieval and communication of information
collection, manipulation, storage
Components
takes many different forms ranging from human organs to computer software
Difference between data and information
data is raw and converted to information once it has been processed
The goal of a system is achieved by_________
taking inputs and processing them to produce outputs
Feedback
the process by which a system regulates itself by monitoring its own output
An open system is a system that __________
interacts with its environment
Equifinality
the idea that in an open system there are many different paths to the final outcome
Control
a set of functions intended to ensure the proper operation of a system.

Online registration verifies that you meet all prerequisites of a particular course before you can successfully register for the course. This information system is using _________ to ensure that business rules are followed.
People
the most important component of any information system
It is important to realize that an information system doesn't require a(an)_________
computer
Information systems include the following operations
input, processing, storage, output, control
6 critical elements of an information system
data, hardware, software, communication media, procedures, people
System software
operation systems such as windows and linux are a type of software
While waiting tables at a local restaurant, your last table ordered steak, lobster, and two soft drinks. Which elements of the restaurant information system would these items most likely be?
Data
Hardware
performs computations, stores the data and software used by the system, displays information and provides the platform for users to interact with the system.
Software
controls the operation of the computer, including how the data are retrieved, manipulated and communicated.
When sitting at the coffee shop on campus, you connect to the wireless network so that you can research a project for management class. What element of an information system is the wireless connection?
communication media
A statement that defines or constrains an aspect of a business with the intent of controlling behaviors within the business is called a(n)_____________
business rule
4 categories of change that information systems enable within an organization?
Process improvements, automation, control, information flow
To purchase office supplies for your office, a request is made for supplies in an information system. This system notifies your immediate supervisor that an order is waiting for his/her approval. If the order is approved, it is forwarded to the appropriate vendor and you are notified that the order is placed. What type of organizational change has this information system allowed for?
information flow
Every two weeks you receive a paycheck at work. Your pay is based on the hours that you have tracked. At the end of the pay period the hours worked for everyone are gathered and processed. What type of information system is this?
transaction processing system
When filling up with gasoline today, most people complete their entire transaction at the pump. This includes paying for the transaction, filling the vehicle up with fuel, and receiving a receipt for their transaction. What type of organizational change has this information system allowed for?
Automation
Information evaluation
the systematic determination of the merit and worth of information
In business, we often use information to reduce ___________.
uncertainty
One study estimated that on average bad information costs businesses up to ______ of their revenue.
12%
All of the following are tips for evaluating an applicant's resume except:
Hire a company to conduct background searches on all of your applicants
Information overload
being faced with more information than we can effectively process
2 strategies for dealing with information overload?
filtering and withdrawal
Withdrawing
Disconnecting yourself from information sources such as email, web, and TV is known as
While researching a paper for history class, you become completely overwhelmed with your search in the library. You decide that instead of a general Google search, you will only use sources from a database devoted strictly to history articles. What strategy for dealing with information overload can this be most likely compared to?
filtering
Information quality
used to describe the sore to which information that is appropriate for its intended use
Which of the following describes a situation that uses bad information as the basis for a decision, resulting in making a bad decision?
Garbage in, garbage out
Intrinsic
quality dimension includes dimensions of quality that are important regardless of the context or how the information is represented
Contextual dimensions of information quality include which of the following?
relevant, timely, complete, current
Considering information quality costs, when purchasing which of the following would you most likely want to consider "high quality" information?
new office building
According to the evaluation framework for information quality within the text, information must be __________ and _____________.
useful, believable
Relevant
relevantYour research for a paper on United States population growth leads you to an article on demographic trends in Africa. This information should not be considered to be ___________ when identifying its usefulness.

When information is at the degree that is applicable and useful for the task at hand
If you are seeking information related to rapidly evolving topics, such as information technology, you may need information that is very up-to-date. What aspect of usefulness would likely be required?
currency
Peer-reviewed journals
type of publication generally has credibility
Which of the following is not an advantage to the amount of readily accessible information available online?
there is no quality control to the information online
Which of the following is not a problem caused by information overload?
it provides justification for decisions
Representational
informational quality dimension refers to the concern for how information is provided to the user
Complete
does not make up the intrinsic dimension of quality
Yahoo! Finance provides stock quotes that are 15 minutes delayed. For which reason would this delay be unacceptable to a professional stock day-trader?
current
You are trying to make a decision about what new mobile phone to buy. In the process you find a website put together by Samsung (a mobile phone manufacturer). For which reason would you be hesitant to accept this information?
objective
Today organizations need a(n) ________________, which is specifically meant to provide them with competitive advantages.
strategic information system
The strategic planning process is __________, which requires managers to revisit earlier steps.
iterative
Strategic business planning
he first step of the strategic planning process
The outcomes of strategic business planning sessions?
vision, goals and strategy
Information systems vision
a broad statement of how the organization should use and manage its information systems for strategic purposes.
If an organization has been tracking data about customers, but never used that data, what phase of business planning should this be identified in?
information systems assessment
Information systems architecture
term specifies how information systems resources should be used and how they should work together
Identify strategic information systems
ultimate goal of the information systems strategic planning process
Another way to consider aligning strategic information systems with the information systems vision is to say that __________.
business strategy should always drive decisions about technology
Your business has many competitors and therefore many alternatives exist within your industry. According to Porter's Five Competitive Forces Model what competitive force is illustrated by this example?
potential threat of substitutes
As the owner of the neighborhood video game store, you operate as both a buyer and a supplier of new and used video games. With respect to Porter's Five Competitor Forces Model, which statement would be most favorable for your store?
You would like buyer power to be high and your supplier power to be high.
Because of regulations and laws within the banking industry, what is most likely the potential threat of new entries for that industry?
low
Framework helps managers to identify all of the activities that the organization must perform to conduct its business?
Porters value chain
Porter identified two major ways to create competitive advantages in the value chain. They are:
Lower the costs of an activity, add value to the final product
Ranking initiatives, or eliminating them, can be accomplished using the following tools:
Critical Success Factors, Priority Matrix
f. Information Systems Planning, Information Systems Assessment
Critical Success Factors
ome organizations establish a few important considerations that must be achieved for the organization to survive and be successful (achieve its mission)
Superior stakeholder satisfaction
maximizing customer satisfaction by adding value strategically
Hyper-competition
Some individuals question how sustainable any competitive advantage a firm obtains through its initiatives is.
A new Gelato business has opened next to campus, and has a Facebook and Twitter page that it monitors for customer requests, suggestions, and trends for new flavors and/or services. What strategy of the 7S framework is being implemented here?
Strategic soothsaying
Because of traffic congestion near campus, a local taxi company has purchased rickshaws to transport students around the area. This is the first company to do this at your campus. What strategy of the 7S framework is being implemented here?
Shifting the rules of competition
Microsoft decided to announce the Surface Tablet prior to releasing it. In doing so, they announced features that did not exist on other Tablet devices. What strategy of the 7S framework is being implemented here?
Signaling strategic intent
The Priority Matrix allows managers to evaluate and prioritize potential initiatives on what two dimensions?
Ease of implementation, potential returns
Information based businesses, such as Google and consulting firms, would use what framework that looks at activities that turn raw data into useful information?
virtual value chain
Which step in the information systems strategic planning process results in a picture of the current state of information systems resources in the organization?
Information systems assessment
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