ISM 360 quiz cha 1-4

Terms in this set (89)

Raw symbols(unconnected facts)

data that can be best decried as

data that has been processed into something useful

The more uncertainty there may be around a decision, the more ___________ we seek to reduce that uncertainty.

information systems

enables users to connect and process data to help with management decision making

using knowledge for the greater good

information this is applied to some decision or action

a process by which information is exchanged between individuals through a common system of symbols, signs or behavior

Information literacy

believed to be the most critical skill for the future

The information

the most important/critical of and "information system"

Information analysis

systems to retrieve, report on and analyze information contained in systems

Business process

a set of coordinated activities that lead to a specific goal or outcome

Information literacy

the ability to efficiently and effectively determine that information is needed, then access, evaluate, see and manage that information in an ethical manner

To be useful, information is _______ and ______, which leads to knowledge

interpreted, applied

Connecting data elements

combines bits of data giving the data some context and meaning

Two important concepts that are framed by understanding the DIK hierarchy are

connectedness and usefulness

Information technology

the hardware, software, and media used to store, organize, and communicate information

information systems enable users to _______

connect and process data to help with management decision making

3 main purposes that all business use information for

communications, process support and decision making

Decision making inclines choosing alternatives. Making this choice requires ____________.

Information about the alternatives

Individuals in information systems careers______________

design, build, support or manage information systems

An information system is a combination of ___________, ______________, ___________ and processes.

Technology, data, people

An information system is directed towards the ____________, __________, __________, organization, retrieval and communication of information

collection, manipulation, storage

takes many different forms ranging from human organs to computer software

Difference between data and information

data is raw and converted to information once it has been processed

The goal of a system is achieved by_________

taking inputs and processing them to produce outputs

the process by which a system regulates itself by monitoring its own output

An open system is a system that __________

interacts with its environment

the idea that in an open system there are many different paths to the final outcome

a set of functions intended to ensure the proper operation of a system.

Online registration verifies that you meet all prerequisites of a particular course before you can successfully register for the course. This information system is using _________ to ensure that business rules are followed.

the most important component of any information system

It is important to realize that an information system doesn't require a(an)_________

Information systems include the following operations

input, processing, storage, output, control

6 critical elements of an information system

data, hardware, software, communication media, procedures, people

System software

operation systems such as windows and linux are a type of software

While waiting tables at a local restaurant, your last table ordered steak, lobster, and two soft drinks. Which elements of the restaurant information system would these items most likely be?

performs computations, stores the data and software used by the system, displays information and provides the platform for users to interact with the system.

controls the operation of the computer, including how the data are retrieved, manipulated and communicated.

When sitting at the coffee shop on campus, you connect to the wireless network so that you can research a project for management class. What element of an information system is the wireless connection?

communication media

A statement that defines or constrains an aspect of a business with the intent of controlling behaviors within the business is called a(n)_____________

4 categories of change that information systems enable within an organization?

Process improvements, automation, control, information flow

To purchase office supplies for your office, a request is made for supplies in an information system. This system notifies your immediate supervisor that an order is waiting for his/her approval. If the order is approved, it is forwarded to the appropriate vendor and you are notified that the order is placed. What type of organizational change has this information system allowed for?

information flow

Every two weeks you receive a paycheck at work. Your pay is based on the hours that you have tracked. At the end of the pay period the hours worked for everyone are gathered and processed. What type of information system is this?

transaction processing system

When filling up with gasoline today, most people complete their entire transaction at the pump. This includes paying for the transaction, filling the vehicle up with fuel, and receiving a receipt for their transaction. What type of organizational change has this information system allowed for?

Information evaluation

the systematic determination of the merit and worth of information

In business, we often use information to reduce ___________.

One study estimated that on average bad information costs businesses up to ______ of their revenue.

All of the following are tips for evaluating an applicant's resume except:

Hire a company to conduct background searches on all of your applicants

Information overload

being faced with more information than we can effectively process

2 strategies for dealing with information overload?

filtering and withdrawal

Disconnecting yourself from information sources such as email, web, and TV is known as

While researching a paper for history class, you become completely overwhelmed with your search in the library. You decide that instead of a general Google search, you will only use sources from a database devoted strictly to history articles. What strategy for dealing with information overload can this be most likely compared to?

Information quality

used to describe the sore to which information that is appropriate for its intended use

Which of the following describes a situation that uses bad information as the basis for a decision, resulting in making a bad decision?

Garbage in, garbage out

quality dimension includes dimensions of quality that are important regardless of the context or how the information is represented

Contextual dimensions of information quality include which of the following?

relevant, timely, complete, current

Considering information quality costs, when purchasing which of the following would you most likely want to consider "high quality" information?

new office building

According to the evaluation framework for information quality within the text, information must be __________ and _____________.

useful, believable

relevantYour research for a paper on United States population growth leads you to an article on demographic trends in Africa. This information should not be considered to be ___________ when identifying its usefulness.

When information is at the degree that is applicable and useful for the task at hand

If you are seeking information related to rapidly evolving topics, such as information technology, you may need information that is very up-to-date. What aspect of usefulness would likely be required?

Peer-reviewed journals

type of publication generally has credibility

Which of the following is not an advantage to the amount of readily accessible information available online?

there is no quality control to the information online

Which of the following is not a problem caused by information overload?

it provides justification for decisions

Representational

informational quality dimension refers to the concern for how information is provided to the user

does not make up the intrinsic dimension of quality

Yahoo! Finance provides stock quotes that are 15 minutes delayed. For which reason would this delay be unacceptable to a professional stock day-trader?

You are trying to make a decision about what new mobile phone to buy. In the process you find a website put together by Samsung (a mobile phone manufacturer). For which reason would you be hesitant to accept this information?

Today organizations need a(n) ________________, which is specifically meant to provide them with competitive advantages.

strategic information system

The strategic planning process is __________, which requires managers to revisit earlier steps.

Strategic business planning

he first step of the strategic planning process

The outcomes of strategic business planning sessions?

vision, goals and strategy

Information systems vision

a broad statement of how the organization should use and manage its information systems for strategic purposes.

If an organization has been tracking data about customers, but never used that data, what phase of business planning should this be identified in?

information systems assessment

Information systems architecture

term specifies how information systems resources should be used and how they should work together

Identify strategic information systems

ultimate goal of the information systems strategic planning process

Another way to consider aligning strategic information systems with the information systems vision is to say that __________.

business strategy should always drive decisions about technology

Your business has many competitors and therefore many alternatives exist within your industry. According to Porter's Five Competitive Forces Model what competitive force is illustrated by this example?

potential threat of substitutes

As the owner of the neighborhood video game store, you operate as both a buyer and a supplier of new and used video games. With respect to Porter's Five Competitor Forces Model, which statement would be most favorable for your store?

You would like buyer power to be high and your supplier power to be high.

Because of regulations and laws within the banking industry, what is most likely the potential threat of new entries for that industry?

Framework helps managers to identify all of the activities that the organization must perform to conduct its business?

Porters value chain

Porter identified two major ways to create competitive advantages in the value chain. They are:

Lower the costs of an activity, add value to the final product

Ranking initiatives, or eliminating them, can be accomplished using the following tools:

Critical Success Factors, Priority Matrix
f. Information Systems Planning, Information Systems Assessment

Critical Success Factors

ome organizations establish a few important considerations that must be achieved for the organization to survive and be successful (achieve its mission)

Superior stakeholder satisfaction

maximizing customer satisfaction by adding value strategically

Hyper-competition

Some individuals question how sustainable any competitive advantage a firm obtains through its initiatives is.

A new Gelato business has opened next to campus, and has a Facebook and Twitter page that it monitors for customer requests, suggestions, and trends for new flavors and/or services. What strategy of the 7S framework is being implemented here?

Strategic soothsaying

Because of traffic congestion near campus, a local taxi company has purchased rickshaws to transport students around the area. This is the first company to do this at your campus. What strategy of the 7S framework is being implemented here?

Shifting the rules of competition

Microsoft decided to announce the Surface Tablet prior to releasing it. In doing so, they announced features that did not exist on other Tablet devices. What strategy of the 7S framework is being implemented here?

Signaling strategic intent

The Priority Matrix allows managers to evaluate and prioritize potential initiatives on what two dimensions?

Ease of implementation, potential returns

Information based businesses, such as Google and consulting firms, would use what framework that looks at activities that turn raw data into useful information?

virtual value chain

Which step in the information systems strategic planning process results in a picture of the current state of information systems resources in the organization?

Information systems assessment

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