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MIS chapter 6
Terms in this set (18)
Who is receiving the information, individual, department, enterprise
How the information is given, document, spreadsheet, presentation, database
The extent of detail within the information.
The information thats given into the database, used to support the performing of daily operational tasks.
uses all of the organizations information to perform managerial analysis tasks.
Real time information
immediate up-to-date information
Real time systems
provides real time information in response to query requests
the value of quality information
Business decisions are only as good as the information they based their decision upon.
5 Characteristics of high-quality information A.CO.CON.U.T
Accuracy, consistency, completeness, uniqueness, timeliness
Is all the information correct? Are the values correct
Does the information flow with each other. Do your values add up correctly?
Are all your values filled in. re you missing anything?
Is the information current with respect to the business requirements? The rate that the information is updated
Low quality information
missing values, incomplete information, wrong information, etc.
some primary sources of low quality information
-Customers intentionally enter wrong information to protect their privacy
- Call center operators enter abbreviated information by accident to save time
Business effects resulting from low quality information:
-Inability to track customers
-Difficulty identifying valuable customers
-Inability to build strong customer relationships
Benefits from good information
High quality information can improve the chances of making good decisions.
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