Communication Skills in Various Situations JH FACS
Terms in this set (10)
A situation that occurs when sound meets the ear.
An act that requires concentration and requires mental processing of what was heard.
A process were the listener is interested in understanding the speakers feelings, thoughts, and opinions.
The active listener in retelling the story in their own words.
Telling the story in the same words as the person who originally told the story.
Communication without using words.
The distance in witch people feel comfortable with the distance being close to others when speaking.
The vocal expression that suggest emotion through tone , pitch, and inflections of the voice.
"I" message statement
A message that explains how you feel about the situation.
"You" message statement
a message that blames someone for something, and may create emotional resistance or make someone defensive.
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