A tangible product that we can see, touch, smell, hear, or taste. Take the form of a pack of cookies, a digital camera, a house, a fancy new smartphone, etc... Intangible products are services, ideas, people, places that we cannot always see. Goods that a business customer consumers in a relatively short time. Maintenance products includes light bulbs, mops, cleaning supplies, etc... Repair products are nuts, bolts, screws, washers, etc... Operating supplies are computer paper, oil to keep machinery running smoothly, etc... Some firms use a sales force to promote, others rely on catalog sales, the internet, and telemarketing to keep prices low.