Mgmt 320F: test 1 vocabulary

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Terms in this set (...)

Management
Getting work done through others
Efficiency
Getting work done with a minimum of effort, expense, or waste.
Effectiveness
Accomplishing task that help fulfill organizational objectives such as costumer service and satisfaction
Planning
Involves determining organizational goals and a means for achieving them.
Organizing
Is deciding where decisions will be made. Who will do what jobs and tasks, and who will work for whom in the company.
Leading
Involves inspiring and motivating workers to work hard to achieve organizational goals.
Controlling
Monitoring progress toward goal achievement and taking corrective action when needed
Top managers
Executives responsible for the overall direction of the organization
Middle managers
Hold positions such as plant manager, regional manager, or divisional managers.
First line managers
Hold positions such as office manager, shift supervisor, or department manager.
Team leaders
Managers responsible for facilitating team activities toward goal accomplishment
Figure head role
The interpersonal role managers play when they perform ceremonial duties
Leader role
The interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives
Liaison role
The interpersonal role managers play when they deal with people outside their units
Monitor role
The informational role managers play when they scan their environment for imformation
Disseminate role
The informational role managers play when they share information without hers in their departments or companies
Spokesperson role
The informational role managers play when they share information with people outside their departments or companies
Technical slills
The specialized procedures, techniques, and knowledge required to get the job done
Human skills
The ability to work well with others
Conceptual skills
Ability to see the organization As a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its environment
Motivation to manage
An assessment of how enthusiastic employees are about managing the work of others
Entrepreneur role
The decision all role managers play when they adapt themselves, their subordinates and their units to change
Disturbance handler role
The decisional role managers play when they respond to severe pressures and problem that demand immediate action.
Resource allocator role
The decisional role managers play when they decide who gets what resources and in what amounts.
Negotiator role
The decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises.