107 terms

Senior Exit Exam: Lodging

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Hotels classified by location might include
city, resort, airport and freeway
The second largest cruise line in the industry is Royal Caribbean which operates two brands, Royal Caribbean International and ________.
Celebrity Cruises
The average cruise passenger is:
about 46 years old and married
Hotel restaurants cater to both:
hotel guests and the general public
Franchising is a concept that allows hotels to
expand rapidly by using other people's money
Room occupancy percentage (ROP) is determined by:
Total rooms occupied divided by total available rooms
One of the most popular cruise destinations in the world is:
The Caribbean
The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the:
concierge
The concierge association, which promotes high professional and ethical standards, is called:
Les Clefs d'Or
The daily report performed by the night auditor contains key operating ratios used by management including all of the following except:
number of available parking spots
Which of the following hotels has received all of the hospitality industry and consumer organization awards including the prestigious Malcolm Baldridge National Quality Award?
Ritz-Carlton
The highest ranking position on a cruise ship is the:
captain
Carnival Cruise Lines are the most financially successful netting about ________ percent of sales
20
A position description for the front office includes all of the following tasks except:
to clean rooms
The front office, housekeeping, concierge, security and communications all belong to which division?
Rooms
Hotels may be classified by a number of factors including location, price, and
types of service provided
Casino hotels are different from other hotels because:
they make more money from gaming than rooms
For sunlight and temperature purposes, Alaskan cruises are only offered
in the summer
Motel 6 got its name from:
the original cost of a room was $6
The mass market segment of the cruise industry generally consists of:
people with income in the $30k - $60k range
Until the 1830's, which of the following was not a principal reason for traveling by water?
Pleasure
In cruising, the term "crossing" implies:
a cruise that sails across an ocean one way or round trip
A world cruise:
the ultimate chance to see the world in style
The position on a cruise ship responsible for supervising all departments on board except for the deck and engine is the:
purser
A catering event order (CEO) or banquet event order (BEO) is used to:
provide the client and hotel with essential information about each function
River cruises are found throughout the world and European river cruises are known for their:
friendly and international atmosphere
Luxury ships delineate themselves from mass market ships by having a crew to passenger ratio of:
1 crew member to every 1.5 guests
Of the 60,000 properties inspected by AAA only a small percentage earn the ________ award.
5 - Diamond
Which of the following departments is not typically part of the hotel Food and Beverage division?
Gift Shop
Dividing room revenue by the number of rooms available is called:
rev par
Hotels classified by price would include:
luxury, all-suite, economy and budget
If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is:
$114.63
The Hilton and Sheraton brands did not begin franchising until the:
1960s
In order to be in compliance with the Americans with Disabilities Act (ADA) all hotels are expected to have at least ________ percent of their parking spaces designated as "handicapped."
4
Marriott builds a hotel for $34 million and sells it to an investment firm for $52 million. Marriott charges the investment firm 2-4% of gross revenues to operate the hotel. This type of transaction is known as a:
management contract
Coastal cruises provide passengers with an opportunity to:
visit local ports and experience the local culture and cuisine
The position responsible for regulating and accounting for all cleaning supplies, equipment used, cabin services and more is the:
chief steward
The average franchise fees range from ________ percent of room revenue.
3 - 4
Management contracts became popular in the 1970's because:
little or no up front financing or equity was required
If room sales are $50,000 in one day with 400 rooms available, the revenue per available room would be:
$125.00
Franchisee benefits include all of the following except:
discount franchise fees
The largest lodging enterprise in the world is
Intercontinental Hotel Group
The average cruise lasts how long?
7 days or less
The luxury segment of the cruise industry caterers to travelers who earn:
over $80k per year
The main function of a hotel is to:
provide an outstanding lodging experience
For most cruise lines, the largest source of income comes from
fares
Barge cruises
Cruise inland waterways and canals and offer close knit and personal atmospheres
A perpetual cruiser is one who spends ________ months aboard different cruise ships each year
three to five
Depending on the type of hotel, housekeeping associates typically service between ________ rooms per day:
15 and 20
In most hotels the executive committee:
is involved in all major decisions but ultimately responsibility lies with the General Manager
A demand forecasting technique used to maximize room revenue is known as:
revenue management
If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is:
73.2%
The triple bottom line or 3P approach addresses all of the following except:
purchases
The individual responsible for the task of balancing the guest accounts receivables is the:
night auditor
For most cruise lines, the largest source of income comes from:
fares
In the times of the Greek and Roman empires inns sprang up along the:
main roads
The primary purpose of revenue management is to:
increase profitability
The middle market segment of the cruise industry has an average cost per person of:
$250 to $500 per day
The rack rate is:
the published rate that the hotel would like to get for a room
The first American cruise ship to set sail from New York City in 1867, was named:
Quaker City
Fairmont Hotels and Resorts are leaders in the sustainable lodging movement, also known as
green lodging
Due to the seasonality of resorts, one of the many challenges faced by managers is:
attracting, training and retaining competent staff
The luxury segment of the cruise industry caterers to travelers who earn
over $80k per year
In house and guest communications in a hotel are managed by
telecommunications or CBX/PBX
Who, due to a disappointing experience while traveling with family, developed the worlds largest lodging enterprise?
Kemmons Wilson
One way cruise lines are becoming more sustainable is build ships that use:
hydrogen power
The White Star Line built ships that were quiet, stable and luxurious. The Titanic was one of these ships, which were the other two built by White Star in the early 1900s?
Olympic and Britannic
The position responsible for creating, coordinating and implementing all daily activities is the
hotel manager
he largest department in the hotel, in terms of number of employees, is
Housekeeping
In this type of ownership, investors do not pay corporate income tax, however they distribute the majority of net income to shareholders and are publicly traded.
REIT
If room sales are $50,000 in one day with 400 rooms available, the revenue per available room would be
$125.00
Currently, the largest cruise line in the industry is:
Carnival
Air-cruise packages made cruising an option for many passengers because the packages
created savings for passengers and made it easier to reach the coast
The average franchise fees range from ________ percent of room revenue
3-4
Aloha" is literally translated into all of the following meanings except:
I'm hungry!
Sustainable properties are doing all of the following in their operating practices except
increasing energy consumption
Two major challenges of lodging franchising are avoiding financial failure by the franchisee and
maintaining quality standards
Average daily room rate (ADR) is determined by:
room revenue divided by number of rooms sold
Coastal cruises provide passengers with an opportunity to
visit local ports and experience the local culture and cuisine
Regional cruises are considered
the most popular, often specializing in one area such as the Caribbean
The position on a cruise ship responsible for administration, cruise staff, entertainment, food and beverage and housekeeping is the:
hotel manager
Another step many hotels are taking to conserve resources includes replacing showerheads with low flow devices. These can save ________ gallons of water for every 5 minutes of shower
10
When selling a room, the front desk associate may suggest that the features of a larger room or a better view may be a superior value for the guest; which means that the Front Desk Associate is:
upselling
The company credited with inventing cruising is:
Peninsula and Oriental Steam Navigation Company
Airport hotels:
range from 200- 600 rooms with full service
One of the most well-known adventure cruisers is:
Abercrombie and Kent
The area of the hotel that is often described as the nerve center or hub is:
front office
Property management systems are designed to assist front office employees in performing functions related to which tasks?
Reservations, rooms, and guest management
If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is
$114.63
The management contract typically allows for a hotel company to manage a property for
5, 10, or 20 years
Lighting can account for ________ to ________ percent of commercial electricity consumption
30; 40
Two organizations that rate and classify hotels are Mobile Travel Guide and:
American Automobile Association
Hotels classified by price would include
luxury, all-suite, economy and budget
Special hotel accounts for a company that has established credit with a hotel are called
city ledger
Franchising hotels began in 1907 by
Ritz-Carlton
Economy or budget hotels became popular by focusing on
selling beds not meals or meetings
Dividing room revenue by the number of rooms available is called
rev par
Which of the following is a benefit to the franchise company?
Increased market share and recognition
Steamboat cruises
provide a unique American experience, providing a chance to see America's heartland
To be effective as a successful general manager of a hotel, the manager should exhibit all of the following traits except:
computer programming skills
Hotels classified by level of service would include
full-service, mid-scale, extended stay and limited service
The majority of franchise growth is found in North America which hosts more than ________ brand extensions and franchised hotel brands
180
The executive committee of a hotel is
comprised of key associates who head major departments
Vacation ownership
began in the French Alps in the 1960's and is one of the fastest growing segments of U.S. travel and tourism
The average cost of vacation ownership is about:
$12,500
Franchising trends include all of the following except
declining demand in the lodging industry
Luxury ships delineate themselves from mass market ships by having a crew to passenger ratio of
1 crew member to every 1.5 guests