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ITE 6.0 Chapter 6
Terms in this set (53)
a graphical representation of the workspace containing icons, toolbars, and menus to manipulate files
a customizable array of tiles found in Windows 8.x designed to access apps and other information, such as social media updates and calendar notifications
tiles that display dynamic content found in Windows 8.x
a universal Windows 8.x toolbar that can be accessed while working on any application
the default desktop scheme found in Windows 7 and Windows Vista
a Windows desktop feature that allows all unused windows to be minimized or maximized by clicking the title bar of one window and shaking the mouse
a Windows desktop feature that allows viewing the icons behind open windows on the desktop by placing the cursor at the right edge of the taskbar and clicking
a Windows desktop feature that allows resizing a window by dragging it to one of the edges of the screen
small applications, such as games, sticky notes, a calendar or a clock that can be added to the Windows 7 or Vista screen
a graphical pane on the Windows Vista desktop that keeps gadgets organized
a list of tasks that are unique to the application and which can be accessed by right-clicking that application icon in the taskbar
an application that is attached to the taskbar for easy access
provides limited information on computer performance and the ability to prioritize and terminate processes
a file management application in Window 8 that allows you to navigate the file system and manage the folders, subfolders, and applications on storage media
a file management application in Window 7 that allows you to navigate the file system and manage the folders, subfolders, applications on storage media
a virtual folder that presents content from different locations within the same view
a link to a program in a different folder or directory
a centralized location for the settings for many of the features that control the behavior and appearance of the computer
a centralized location to view alerts that help keep Windows running smoothly
when documents and applications are saved in RAM, allowing the computer to power on quickly
when documents and applications are saved to a temporary file on the hard drive
enables the OS to treat an external flash device, such as a USB drive, as hard drive cache
displays a list of all the devices installed on the computer, allowing the you to diagnose and resolve device problems
allows two or more computers running Windows 7 or newer on your network to share printers, media files and document libraries
logs the history of events regarding applications, security, and the system
a type of application that runs in the background to achieve a specific goal, or to wait for a request
allows technicians to view and control a computer from a remote location
allows the customer to view in real time on the screen what is being repaired or upgraded on the compute
displays details for all DirectX components and drivers that are installed in a computer
allows you to organize management tools, called snap-ins, in one location for easy administration
displays a complete system summary of the computer, including hardware components and software information
opens a Remote Desktop connection
allows a user to make changes to the system registry
software that creates and manages a virtual machine on a host machine
a Type 2 hypervisor found in Windows 8
software that monitors selected, user-defined criteria and then executes tasks when the criteria have been met
information about the system and registry settings from a point in time prior to an action taking place
a backup technique that backs up all the files and folders that have been created or modified since the last normal, or the last incremental, backup and does not mark the files as archived
a backup technique that backs up all the files and folders that have been created or modified since the last normal, or the last incremental, backup and marks the files as archived
The operating system will fail to start.
(The Master Boot Record (MBR) locates the operating system boot loader. If the MBR is missing or corrupt, then the operating system cannot start.)
What would be the result of having a corrupt Master Boot Record?
- The operating system will fail to start.
- The printer will function incorrectly.
- The keyboard will be unresponsive to the user.
- A new application will fail to install.
(Virtual PC is a Type 2 (Hosted) hypervisor as it is hosted by an operating system and does not run directly on the hardware.)
Which of these programs is an example of a Type 2 hypervisor?
- Windows XP Mode
- Virtual PC
Update the driver.
(Since the video capture card worked before the OS upgrade, it is most likely that the driver for Windows 7 does not work in Windows 8.1. Since the video card is a third party product, upgrading the OS or video editing software will not resolve the problem. Instead, updating the driver to a Windows 8.1 version should fix the problem.)
A workstation is configured with an advanced video capture card that was added to the system. After the OS was updated from Windows 7 to Windows 8.1, the video card stopped working. What should be done to address this problem?
- Update Windows 8.1.
- Update the driver.
- Update the video editing software.
- Update firmware on the workstation.
(ReadyBoost allows an external flash drive or hard drive to be used as hard drive cache. This is particularly beneficial when the maximum amount of RAM has been installed and performance is suffering.)
A user has a netbook that has the maximum amount of RAM that can be installed (1 GB), but the user performance is suffering. What Windows system utility can be used to help in this situation?
- Action Center
- Device Manager
What is the minimum amount of system RAM that is required to run the Windows 8 Hyper-V virtualization platform?
Enabling and disabling the pop-up blocker in Internet Explorer is accomplished through which Internet Options tab?
What utility is used to show the system resources consumed by each user?
- Device Manager
- Task Manager
- Event Viewer
- User Accounts
(The AT command is used from a Windows command prompt to schedule commands and programs to run at a specific date and time. Any command followed by /? will list the options associated with a particular command.)
What command would allow a technician to receive help with the command-line options that are used to schedule a program to run at a specific time?
- CMD ?
- ASK AT
- HELP AT
- AT /?
A virtual machine runs on its own operating system.
(Each virtual machine runs its own operating system. The number of virtual machines that can be made available depends on the hardware resources of the host machine. Virtual machines are susceptible to threats and malicious attacks, like physical computers. To connect to the Internet, a virtual machine uses a virtual network adapter, that acts like a physical adapter in a physical computer, connecting through the physical adapter on the host to establish a connection to the Internet.)
What is a characteristic of a virtual machine on a PC?
- A virtual machine needs a physical network adapter to connect to the Internet.
- A virtual machine is not susceptible to threats and malicious attacks.
- The number of virtual machines that can be made available depends on the software resources of the host machine.
- A virtual machine runs its own operating system.
Change the startup type for the utility to Automatic in Services.
(The Services console in Windows OS allows for the management of all the services on the local and remote computers. The setting of Automatic in the Services console enables the chosen service to start when the computer is started)
A technician has installed a third party utility that is used to manage a Windows 7 computer. However, the utility does not automatically start whenever the computer is started. What can the technician do to resolve this problem?
- Set the application registry key value to one.
- Uninstall the program and then choose Add New Programs in the Add or Remove Programs utility to install the application.
- Use the Add or Remove Programs utility to set program access and defaults.
- Change the startup type for the utility to Automatic in Services.
They contain information about the system and registry settings that are used by the Windows operating system. & They are useful to restore the computer to an earlier time when the system worked properly.
(Restore points contain information about the system and registry settings that can be used to restore a Windows system back to a previous configuration. Restore points should be created whenever software is installed or updated. Because restore points do not back up user data, a dedicated backup system should also be implemented to back up data.)
Which two statements are true about restore points?
- They contain information about the system and registry settings that are used by the Windows operating system.
- They recover personal files that have been corrupted or deleted.
- They back up personal data files.
- They are useful to restore the computer to an earlier time when the system worked properly.
- A technician should always create them after updating the operating system.
(The System Information tool shows the status of various hardware, software, and other computer components on both local and remote computers. Chkdsk is a tool for verifying that the file system is not corrupt. The System Configuration utility allows you to modify the Windows startup process to diagnose problems. Component Services allows you to modify COM components and Performance Monitor is used to monitor the use of system resources and troubleshoot performance issues.)
Which system tool can show hardware and software information for both local and remote computers?
A process is using most of the CPU resources.
(A PC that shows signs of being slow and with delayed input responses is normally associated with a process or processes using up most of the CPU resources. An incompatible driver would result in an unresponsive device. A recently installed driver incompatible with a boot controller would probably cause the PC to display an "Inaccessible Boot Device" error after the POST.)
A user notices that a PC is running slowly and exhibits a delayed response to keyboard commands. What is a probable cause of this symptom?
- The video card does not support the resolution that is being used.
- A recently installed device driver is incompatible with the boot controller.
- One or more program files have been deleted.
- A process is using most of the CPU resources.
Check the Internet for possible solutions. & Check any manuals that relate to the hardware and software.
A technician is having difficulty resolving what appears to be a Windows 7 problem. Previously documented known solutions did not work and neither Device Manager nor Event Viewer provided useful information. Which two actions should the technician try next?
- Reinstall the operating system.
- Use the recovery CD to restore the operating system.
- Check the Internet for possible solutions.
- Check any manuals that relate to the hardware and software.
- Ask the customer for any idea about what may be wrong.
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