Upon entering the break room, the NCOIC MSgt Mitchell encounters two Airmen yelling at each other and says, "What's going on here?" A1C Abbas states, "When I told A1C Shula to help us clean up, he called me prayer-boy and refused to follow my orders. I told him you put me in charge, so he has to follow my orders. He called me the same name again and that's when you walked in." Mitchell says, "Airman Shula, I put Airman Abbas in charge of the clean-up, therefore you will do as he says. No excuses. Do you understand me?" Snapping to attention, A1C Shula says, "Yes sir!" After Mitchell leaves, Shula says, "Alright prayer-boy, what do you want me to do?"
This scenario BEST illustrates _______________ and its negative impact on ___________.