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44 terms

mgmt- ethics

STUDY
PLAY
ehtics
set of moral principles or values that defines right and wrong for a person or group
ethical behavior
behavior that conforms to a society accepted principles of right and wrong
workplace deviance
unethical behavior that violates organizational norms about right and wrong
production deviance
unethical behavior that hurts the quality and quantity of work produced
property deviance
unethical behavior aimed at the organizations property or products
employee shrinkage
employee theft of company merchandise
political deviance
using one's influence to harm others in the company
personal aggression
hostile or aggressive behavior toward others
ethical intensity
degree of concern people have about an ethical issue
magnitude of consequences
the total harm or benefit derived from an ethical decision
social consensus
agreement on whether behavior is bad or good
probability of effect
the chance that something will happen and then harm others
temporal immediacy
the time between an act and the consequences the act produces
proximity of effect
the social, psychological, cultural, or physical distance between a decision maker and those affected by his or her decisions
concentration of effect
the total harm or benefit that an act produces on the average person
preconventional level of moral development
first level of moral development, in which people make decisions based on selfish reasons
conventional level of moral development
second level of moral development, in which people make decisions that conform to societal expectations
postconventional level of moral development
third level of moral development, in which people make decisions based on internalized principles
principle of long term self interest
you should never take any action that is not in your or your organizations long term self interest
principle of personal virtue
never do anything that is not honest, open, truthful and that you would not be glad to see reported in the newspapers or on TV
principle of religious injunctions
never take any action that is not kind and that does not build a sense of community
principle of government requirements
never take any action that violates the law, for the law represents the minimal moral standard
principle of utilitarian benefits
never take any action that does not result in greater good for society
principle of individual rights
never take any action the infringes on other's agreed-upon rights
principle of distributive justice
never take any action that harms the least fortunate among us, the poor, the uneducated, and the unemployed
overt integrity tests
written test that estimates job applicants honesty by directly asking them what they think or feel about theft or about punishment or unethical behaviors
whistleblowing
reporting others ethics violations to management or legal authorities
social responsibility
a businesses obligation to pursue policies, make decisions, and take actions that benefit society
shareholder model
view of social responsibility that holds that an organizations overriding goal should be profit maximization for the benefit of shareholders
stakeholder model
theory of corporate responsibility that holds that management most important responsibility, long term survival, is achieved by satisfying the interests of multiple corporate stakeholders
stakeholder
persons or groups with a stake or legitimate interest in a company's actions, compete with each other, too many of them
primary stakeholders
any group on which an organization relies for its long term survival
secondary stakeholder
any group that can influence or be influenced by a company and can affect public perceptions about the company's socially responsible behavior
economic responsibility
company's social responsibility to make a profit by producing a valued product or service
legal responsibility
company's social responsibility to obey a society's laws and regulations
ethical responsibility
social responsibility not to violate accepted principles of right and wrong when conducting its business
discretionary responsibilities
social roles that a company fulfills beyond its economic, legal, and ethical responsibilities
social responsiveness
refers to a company;s strategy to respond to stakeholders economic, legal, ethical, or discretionary expectations concerning social responsibility
reactive strategy
a social responsiveness strategy in which a company does less than society expects
defensive strategy
company admits responsibility for a problem but does the least required to meet societal expectations
accommodative strategy
company accepts responsibility for a problem and does all that society expects to solve that problem
proactive strategy
anticipates responsibility for a problem before it occurs and does more than society expects to address the problem
procrastination
priorities screwed up, doing the 2nd, 3rd, etc. most important things first
poorly defined problems..
lead to poorly effective solutions