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set of moral principles or values that defines right and wrong for a person or group

ethical behavior

behavior that conforms to a society accepted principles of right and wrong

workplace deviance

unethical behavior that violates organizational norms about right and wrong

production deviance

unethical behavior that hurts the quality and quantity of work produced

property deviance

unethical behavior aimed at the organizations property or products

employee shrinkage

employee theft of company merchandise

political deviance

using one's influence to harm others in the company

personal aggression

hostile or aggressive behavior toward others

ethical intensity

degree of concern people have about an ethical issue

magnitude of consequences

the total harm or benefit derived from an ethical decision

social consensus

agreement on whether behavior is bad or good

probability of effect

the chance that something will happen and then harm others

temporal immediacy

the time between an act and the consequences the act produces

proximity of effect

the social, psychological, cultural, or physical distance between a decision maker and those affected by his or her decisions

concentration of effect

the total harm or benefit that an act produces on the average person

preconventional level of moral development

first level of moral development, in which people make decisions based on selfish reasons

conventional level of moral development

second level of moral development, in which people make decisions that conform to societal expectations

postconventional level of moral development

third level of moral development, in which people make decisions based on internalized principles

principle of long term self interest

you should never take any action that is not in your or your organizations long term self interest

principle of personal virtue

never do anything that is not honest, open, truthful and that you would not be glad to see reported in the newspapers or on TV

principle of religious injunctions

never take any action that is not kind and that does not build a sense of community

principle of government requirements

never take any action that violates the law, for the law represents the minimal moral standard

principle of utilitarian benefits

never take any action that does not result in greater good for society

principle of individual rights

never take any action the infringes on other's agreed-upon rights

principle of distributive justice

never take any action that harms the least fortunate among us, the poor, the uneducated, and the unemployed

overt integrity tests

written test that estimates job applicants honesty by directly asking them what they think or feel about theft or about punishment or unethical behaviors


reporting others ethics violations to management or legal authorities

social responsibility

a businesses obligation to pursue policies, make decisions, and take actions that benefit society

shareholder model

view of social responsibility that holds that an organizations overriding goal should be profit maximization for the benefit of shareholders

stakeholder model

theory of corporate responsibility that holds that management most important responsibility, long term survival, is achieved by satisfying the interests of multiple corporate stakeholders


persons or groups with a stake or legitimate interest in a company's actions, compete with each other, too many of them

primary stakeholders

any group on which an organization relies for its long term survival

secondary stakeholder

any group that can influence or be influenced by a company and can affect public perceptions about the company's socially responsible behavior

economic responsibility

company's social responsibility to make a profit by producing a valued product or service

legal responsibility

company's social responsibility to obey a society's laws and regulations

ethical responsibility

social responsibility not to violate accepted principles of right and wrong when conducting its business

discretionary responsibilities

social roles that a company fulfills beyond its economic, legal, and ethical responsibilities

social responsiveness

refers to a company;s strategy to respond to stakeholders economic, legal, ethical, or discretionary expectations concerning social responsibility

reactive strategy

a social responsiveness strategy in which a company does less than society expects

defensive strategy

company admits responsibility for a problem but does the least required to meet societal expectations

accommodative strategy

company accepts responsibility for a problem and does all that society expects to solve that problem

proactive strategy

anticipates responsibility for a problem before it occurs and does more than society expects to address the problem


priorities screwed up, doing the 2nd, 3rd, etc. most important things first

poorly defined problems..

lead to poorly effective solutions

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