Create an account
the process by which individuals attend to, organize, interpret, and retain information from their environment
the personality, psychology, or experience-based differences that influence people to ignore or pay attention to particular stimuli
the tendency to notice and accept objects and information consistent with our values, beliefs, and expectations while ignoring or screening out or not accepting inconsistent information
the tendency to fill in gaps of missing information by assuming that we don't know what is consistent with what we already know
a theory that states that we all have a basic need to understand and explain the causes of other people's behavior
the tendency for people to perceive themselves as personally and situationally similar to someone who is having difficulty or trouble
Fundamental Attribution Error
the tendency to ignore external causes of behavior and to attribute other people's actions to internal causes
the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failure to other or the environment (external causes)
putting a message into a written, verbal, or symbolic form that can be recognize and understood by the receiver
the process by which the receiver translates the written, verbal, or symbolic form of a message into an understood message
Feedback to sender
in the communication process, a return message to the sender that indicates the receiver's understanding of the message
Formal Communication Channel
the system of official channels that carry organizationally approved messages and information
communication that flows among managers and workers who are at the same organizational level
Informal Communication Channel (grapevine)
the transmission of messages from employee to employee outside of formal communication channels
communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior
communicating with someone about non-job related issues that may be affecting or interfering with the person's performance
the pitch, rate, tone, volume, and speaking patterns (i.e. use of silences, pauses, or hesitations) of one's voice
assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said
understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker
feedback that disapproves without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient
Online Discussion Forums
the in-house equivalent of Internet newsgroups. By using Web-or software-based discussion tools that are available across the company, employees can easily ask questions and share knowledge with each other
Televised/Videotaped Speeches and Meetings
speeches and meetings originally made to a smaller audience that are either simultaneously broadcast to other locations in the company or videotaped for subsequent distribution and viewing
phone numbers that anyone in the company can call anonymously to leave information for upper management
information that is collected by surveys from organizational members and then complied, disseminated, and used to develop action plans for improvement
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