Communication Chapter 7

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Terms in this set (...)

Communication
The exchange of information, thoughts, ideas, and feelings.
What Two Means Can Communication Occur?
Verbal or Nonverbal
Three Essential Elements in Communication
Sender, Message, Receiver
Sender
An individual who creates a message to convey information or an idea to another person.
Message
Information, ideas, or thoughts.
Receiver
An individual who receives the message from the sender.
True or False. Without a sender, message, or receiver, communication cannot occur.
True
Feedback
A method used to determine if communication was successful. This occurs when the receiver responds to the message.
Feedback Can Be What?
Verbal or Nonverbal
What Are the Five Important Elements of Effective Communication?
The message must be clear, the sender must deliver the message in a clear and concise manner, the receiver must be able to hear and receive the message, the receiver must be able to understand the message, and interruptions and distractions must be avoided.
Techniques That Can Be Used to Learn Good Listening Skills
Show interest and concern for what the speaker is saying, be alert and maintain eye contact with the speaker, avoid interupting the speaker, pay attention to what the speaker is saying, and avoid thinking about how you are going to respond.
Nonverbal Communication
Involves the use of facial expressions, body language, gestures, eye contact, and touch.
Physical Disabilities
This is a barrier of communication. This includes: Deafness and Hearing Loss, Blindness or Impaired Vision, and Aphasia or Speech Impairments.
Psychological Disabilities
This is a barrier of communication. This includes: Prejudices, Attitudes, and Personalities.
Cultural Diversity
This is a barrier of communication. This includes: Values, Beliefs, Attitudes, and Customs.
True or False. Respect is not essential.
False
Therapeutic Communication
Using words and gestures to promote a person's physical and emotional well being
Recording and Reporting
Use all senses to observe patients (seeing, hearing, touching, smelling).
Subjective Observations
Patients words. Example "My chest really hurts me."
Objective Observations
This can be see and measured. Example, "This patient clearly has chicken pox due to all of the red dots all over her."
True or False. You should write accurately, concisely, completely, neatly, legibly, and use correct spelling.
True
What Should You Do If You Write an Error?
Cross out the error and write the correct thing next to it along with writing error and signing your initials next to it.
Cognitive
Listen and read.
Affective
Appeal to feelings and beliefs.
Psychomotor
Learning by doing.
Learning Needs
Things neccessary to acquire information.
Capacity
Intellectual ability to learn, understand, remember, and apply information.
Motivation
Desire to acquire the information.
Readiness
Optimal time
What is a Nurse's Role?
Caregiver, Delegator, Educator, and Collaborator.
Introductory
First stage of phases of nurse-client relationship. This is when the nurse and patient are getting to know each other and identifying health problems.
Working
Second stage of phases of nurse-client relationship. This is when they put a plan of care in action.
Terminating
Third stage of phases of nurse-client relationship. This is when nurses and clients mutually agree there has been improvement in clients immediate health problem or nurses assistance is no longer needed/required.
Broad Opening
Relieves tension before getting to the real purpose of the interaction.
Giving Information
Provides facts.
Direct Questioning
Aquires specific information.
Open-Ended Questioning
Encourages the client to elaborate.
Reflecting
Confirms that the nurse is following the conversation.
Paraphrasing
Restates what the client has said to demonstrate listening.
Verbalizing What Has Been Implied
Shares how the nurse has interpreted a statement.
Structuring
Defines a purpose and sets limits.
Giving General Leads
Encourages the client to continue.
Sharing Perceptions
Shows empathy for how the client is feeling.
Clarifying
Avoids misinterpretations.
Confronting
Calls attention to manipulation, inconsistencies, or lack of responsibility.
Summarizing
Reviews information that has been discussed.
Silence
Allows time for considering how to proceed or arouses the client's anxiety to the point that it stimulates more verbalization.