Fundamentals of Supervision
Terms in this set (61)
What is the main difference between a supervisor and a non supervisory employee?
supervisors are responsible for the work of others
What is the best way to make changes when you first become a supervisor?
no immediate changes should be made
How should your promotion to supervisor affect your comments or advise to others at work?
you must exercise more care in your comments and advise
What are three characteristics a supervisor must project in order to make employees feel more secure and productive?
decisive, honest, sensitive
As a supervisor ________________ skills will help you most in achieving departmental and productivity goals?
What is one advantage of a democratic working environment?
most employees gain greater personal satisfaction
Why should supervisors learn the organizational norms that are effective in the department or agency they work in?
because being unaware of them can create conflicts
"An oversimplified concept, opinion or belief" is _______________.
What is the process in which a general impression, whether positive or negative, is used to evaluate an individual's specific traits?
What factors can affect whether stress is helpful or destructive to individuals in a work environment? (2 factors)
tolerance to stress and the severity of the stress
What is one way supervisors can help employees reduce their on-the-job stress?
teach them basic problem solving skills
What one word must characterize the interviewing process in order to uphold Title VII of the Civil Rights Act?
What is one of the questions you must ask yourself when analyzing a vacant position?
What skills and knowledge are necessary to perform the job?
Questions beginning with _________________ are likely to produce the most informative answers.
What.... and Tell me....
What will the best candidate for any position have besides job related patterns of critical strengths?
fewest serious limitations
What is the mandate which obligates the County to ensure that women and ethnic minorities are not placed at a disadvantage by County hiring procedures?
Board of Supervisors Policy C-17
What are three of the essential pieces of information you need to supply to the new employee?
safety, pay procedures, facilities
If a performance discrepancy is a skill deficiency that an employee once had but has lost, what should a supervisor do?
arrange practice and feedback
How do employee performance appraisals help the county?
They help determine eligibility for promotions
How do employee performance appraisals help employees? (2 things)
they lower employee anxiety and increase productivity
What should employees do prior to performance appraisals?
complete employee self appraisals
What method of addressing a disciplinary problem is most likely to succeed?
According to state law, who is responsible for providing a safe working environment?
employer's managing representative
What are the two main causes of accidents on the job involving County employees?
unsafe conditions and unsafe acts
What are the three major factors that must be considered when conducting an accident report?
type of accident, type of injury, and contributing factors
What is the most appropriate action to take if a County employee is involved in an accident while driving a County vehicle and minor injuries occur?
make no statement about the accident except to law officers and or their superiors
Skillful communicators are people who decided to ______________________ their skills.
The way in which each of us distorts messages is the definition of ___________________.
The transfer of information is the definition of ___________________.
The physical surroundings in which communication takes place is the definition of _________________________.
A response to a message is the definition of ___________________.
If you want to verify the meaning of something someone just said to you, you could ___________________________________________.
use feedback to paraphrase your understanding of what was said
Feedback is most effective when it is ____________________________. (3 things)
solicited, well-timed, and checked for clear communication
There are two types of directions. What are they?
tell them; ask them
Two way communication is characterized by ___________________.
The main disadvantage of one-way communication is the sender can't check to see if the message was _________________ as ____________________.
Factors that affect communication include _____________________. (3 total)
verbal skills, physical barriers, and perceptual filters
Name three components of perceptual filters.
feelings, self-image, fears
People who block their reception of feedback may be __________________________.
afraid of unfavorable reactions
Many supervisors rely on one method of giving direction. That method is ____________________________.
request for input
What information does the acronym PAWS give about meetings?
how to plan them
A good rule of thumb for a problem solving session is to invite no more than ____________ people.
The important thing about the first response to the topic at a meeting is __________________________________.
your reaction to it can encourage other responses
If you're at a meeting that gets off the agenda, you can bring it back by ________________________________.
asking members to talk one at a time
At what point do most citizens form their opinions about the County government?
when they contact a County employee through a County office
Loyal supervisors should __________________ their boss' _______________________.
Team leaders, unlike group leaders, tend to ________________________.
encourage active participation of members
Team members, unlike group members, tend to __________________________.
To convey the impression that you value your employee's input you should ________________________________.
encourage members to express their ideas
One benefit of conflict is it can stimulate _____________________ and _____________________.
If your team asks you to help them resolve a conflict, you should _______________________________________.
ask them if they've tried problem solving techniques on the conflict
Your options for dealing with each piece of paper that comes to you are ______________________________. (3 things)
file it; act on it; throw it away
What type of cooperation refers to your relationship with your peers, fellow supervisors, staff, and other personnel?
The best way to ensure that you can supply accurate information about conversations or daily activities is to ________________________.
document the day's events on paper
The first step in creating a weekly or daily job plan is to __________________________.
check your resources
The informal organization consist of the relationship among the formal organization's __________________________________.
One of the advantages of working with committees is they bring more _________________ and ___________________ to problem solving than can be offered by an ____________________________ working alone.
energy; experience; individual
One of the disadvantages of working with a committee is _______________________________________.
they may have to compromise to the point that their decisions are meaningless
Disorganization, perfectionism, and procrastination are all examples of ______________________________.
self generated time eaters
Interruptions, mail, waiting time, and unproductive meetings are all examples of ___________________________.
environment generated time eaters
One of the benefits of delegating authority is __________________________.
it helps create a sense of self worth among employees
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