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the instinctive focus we give to stimuli signaling a change in our surroundings, stimuli that we deem important, or stimuli that we perceive to signal danger
listening that challenges the speaker's message by evaluating its accuracy, meaningfulness and utility. Cant listen critically if you don't think critically
analyzing the speaker, the situation and the speaker's ideas to make critical judgments about the message being presented
the ability to recognize when information is needed and to locate, evaluate, and effectively use the information needed.
verbal or nonverbal signals that stress points or indicate transitions between ideas during a lecture
the active process of receiving, constructing meaning from, and responding to spoken an/or nonverbal messages. It involves the ability to retain information, as well as to react empathetically and/or appreciatively to spoken and/or non verbal message
the relatively permanent and limitless storehouse of the memory system; includes knowledge, skills, and experiences, images of people, and smells
a temporary storage place for information
It is the least efficient form of memory, and is limited in the quantity of information stored and the length of time information is retained. Its limited to about 20 seconds
Perceived competence and trustworthiness of a speaker or writer that affects how the message is received
the part of our consciousness that interprets and assigns meaning to stimuli we pay attention to. It looks for shortcuts when processing information and recognizes patterns of letters quickly and assigns meaning. looks for connections between newly heard information and information stored in long-term memory
organizations that manufacture products and/or offer services for consumers ex: target
jobs in which employees are expected to display certain feelings in order to satisfy organizational role expectations
messages that follow prescribed channels of communication throughout the organization
communication that flows among managers and workers who are at the same organizational level
hostile work environment sexual harassment
conditions in the workplace that are sexually offensive, intimidating, or hostile and that affect an individual's ability to perform his or her job
any interaction that does not generally follow the formal structure of the organization but emerges out of natural social interaction among organization members
Have a prime task of mediating and dissolving disputes between people. Example: churches/courts
a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job
Collections of people who work together and coordinate their actions to achieve a wide variety of goals, or desired future outcomes.
the ways in which groups of people both maintain structure and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals
Organizations that promote cultural and educational regularity and development within society (families, religious groups)
quid pro quo sexual harassment
Asking for or forcing an employee to perform sexual favors in exchange for receiving some reward or avoiding negative consequences
communication behaviors intended to create perceptions of psychological closeness with others
listening with empathy, acknowledging others' feelings, and engaging in dialogue to help others maintain a sense of personal control
establishing a smooth pattern of interaction that allows a clear flow between topics and ideas
People coming together to build trust, cooperation, and communication as they work toward a shared vision and common goals.
complete citations that appear in the "references" or "works cited" section of your speech outline
The background, knowledge, attitudes, experiences, and philosophies that are shared by audience members and the speaker (also called co-orientation)
the degree to which the speaker is perceived as skilled, reliable, experienced, qualified, etc.. (an aspect of credibility)
determinations of meaning through description, simplification, examples, analysis, comparison, explanation, or illustration
the intentional or unintentional use of information from one or more sources without fully divulging how much information is directly quoted
brief notations indicating a bibliographic reference that contains the details you are using in your speech
A report of personal observation, experience, or opinion on a topic not requiring special expertise
a piece of writing that has been copied from someone else and is presented as being your own work
The materials used to support a speaker's ideas. The three major kinds of supporting materials are examples, statistics, and testimony.
studies in which a limited number of questions are answered by a sample of the population to discover opinions on issues
written or oral statements of others' experience used by a speaker to substantiate or clarify a point
an aspect of a speaker's credibility that reflects whether the speaker is perceived as believable and honest
an argument that presents one's argument along with an opposing argument for the purpose of discrediting the opposing view
oral explanations of who the source is, how recent the information is, and what the source's qualifications are
Speech that are researched and planned ahead of time, although the exact wording is not scripted and will vary from presentation to presentation
a speech that is written word-for-word using a tone and language that are appropriate for speaking rather than reading
aids used within a speech to visually augment the main points being made by the speaker. They come in the form of PowerPoint Presentations, video/dvd, posters, objects, pictures, graphs or charts, and sometimes may include the speaker's body
tablets you prepare in advance or create on the spot; turn to a new page or tear off and display pages as you finish them
useful to show development (can be overlaid), can be changed quickly and easily
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