15 terms

Therapeutic Communication Techniques

Therapeutic communication in nursing reinforces the nurse-client relationship. It is composed of verbal and non-verbal techniques that the nurse uses to focus on the client's needs Verbal message = content Nonverbal message = process Goal: to achieve congruence between the two
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Terms in this set (...)

Non-verbal
Acceptance
Listening
Empathy
Using silence
Neutral response
Eye contact
Acceptance
Recognizing the other person without inserting your own values or judgments. May be verbal or nonverbal; with or without understanding
Listening
Consciously receiving the client's message. Includes listening actively, responsibly, and seriously
Empathy
Experiencing another's feeling temporarily; truly being with and understanding another through active listening
Using silence
Suspending talk for a therapeutic reason
Neutral response
Showing interest and involvement without saying anything else
Eye contact
As appropriate to the client's culture
Verbal
Self-disclosure
Clarification
Restating
Refocusing
Open-ended questions
Incomplete sentences
Focusing
Self-disclosure
Sharing personal information at an opportune moment to convey understanding or to role model behavior
Clarification
Putting into words vague ideas or unclear thoughts of the client. Purpose is to help nurse understand, or invite the client to explain
Restating
Repeating to the client the main thought he has expressed to indicate the nurse is listening and interested; may encourage the client to elaborate
Refocusing
Picking up on central topics or "cues" given by the client
Open-ended questions
Asking questions that cannot be answered "yes" or "no", which are used to broaden conversational opportunities and to enable communication
Incomplete sentences
Encouraging the client to continue with phrases such as, "go on..."
Focusing
Helping the client to explore a specific topic