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Unit 9 Communications
Terms in this set (25)
What are the common sources of knowledge?
(Based on emotion, opinion, confimation bias)Tradition, Authority, Personal Experience, Common Sense, Media, and Science( Objective, accurate).
Credibility is a _______
What is obvious to one person may not be obvious at all to another? T or F
A statement or series of statements for or against something.
An argument is not a simple statement, but a sequence of related _________ that are assembled to persuade (intentionally or unintentionally).
Arguments may be sound or unsound. Current products or therapies available may include such statements as, _______, ______, _______.
Clinically tested, Pediatrician Recommended, Convenient, safe and natural.
A profession serves society by doing for society what society cannot do for itself. T or F
Professional Judgment differs _________ from ________.
Characteristics of Professionals include:
Systematic theory and Body of knowledge (education), Specialized Competencies for Role, Professional Authority and Special Privileges(Liscense, Authority), Community Sanction and Social Utility(Trust), Professional Culture and Organization, Ethical Codes and Internal Control( Oath of a pharmacist)
The Primary attribute that distinguishes professionals from non professionals is ________.
Judgment, note no e after the g.
How you use information to solve problems and meet challenges is _______. not just intelligence
What are some of the more common faulty reasoning found in patients?
Either-or, Bandwagon, Slippery Slope, Stereotyping, Correlation/Causation.
Only extreme positions on an issue are considered. Usually absolute Yes or no. The words _____, and _____ are almost always present. It is either black or white.
The simple fact of widespread popularity of a concept or product makes it more correct, more efficacious or of better quality than others. Basing conclusions on majority opinion.
Taking the first step into an issue will lead inevitably into a second step, a third, and ultimately ending in disaster. The outcome given is often unrelated to the argument. ex. politics.
Experience with a very small sample leads to the development of a broad conclusion.
Patients often attempt to explain the effect of a situation with a single cause. The patient makes a premature conclusion about causality after observing only a correlation between two or more factors. May think A causes B when little evidence.
Correlation Implies Causation.
What is the Decision Making Model?
Beliefs drive ______. Decisions drive _______. Changing behaviors affects _______.
Decisions, Behaviors, Outcomes.
What is the stages of Behavioral change?
Precontemplation, Contemplation, Preparation, Action, Maintenance.
Pt is unaware of need to change, or unwilling. In communicating the pharmacist should, _____, ______, _____.
Precontemplation, Avoid argumentation, respond empathically, Identify barriers to change.
Open to education, thinking about it. The pharmacist should ____, ______, ______.
Contemplation, provide education, provide empathy and support, and discuss stratagies to remove barriers.
Ready to start, setting goals. The pharmacist should ____, _____, _____, _____< _____.
Preparation, Praise readiness, assist in setting goals, discuss plan of action, help identify pitfalls.
Taking the necessary steps, developing autonomy. The pharmacist should _____, _____, _____.
Action, encourage and reinforce behavior, continue support, If relapse help identify reasons.
Habit now, can spot relapse potential. Pharmacist should _____, _______.
Maintenance, Continue support, Continue listing.
THIS SET IS OFTEN IN FOLDERS WITH...
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