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Chapter 17 - Managing Technology and Innovation

Chief information officer (CIO)

Executive in charge of information technology strategy and development.

Development project

A focused organizational effort to create a new product or process via technological advances.

Executive champion

An executive who supports a new technology and protects the product champion of the innovation.


A change in method or technology; a positive, useful departure from previous ways of doing things.

Make-or-buy decision

The question an organization asks itself about whether to acquire new technology from an outside source or develop it itself.

Product champion

A response that is initiated before a performance gap has occurred.

Sociotechnical systems

An approach to job design that attempts to redesign tasks to optimize operation of a new technology while preserving employees' interpersonal relationships and other human aspects of the work.

Technical innovator

A person who develops a new technology or has the key skills to install and operate the technology.


The systematic application of scientific knowledge to a new product, process, or service.

Technology audit

Process of clarifying the key technologies on which an organization depends.

Technology life cycle

A predictable pattern followed by a technological innovation, from its inception and development to market saturation and replacement.

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