MGC1 - Chapter 17

Chapter 17 - Managing Technology and Innovation
Chief information officer (CIO)
Executive in charge of information technology strategy and development.
Development project
A focused organizational effort to create a new product or process via technological advances.
Executive champion
An executive who supports a new technology and protects the product champion of the innovation.
A change in method or technology; a positive, useful departure from previous ways of doing things.
Make-or-buy decision
The question an organization asks itself about whether to acquire new technology from an outside source or develop it itself.
Product champion
A response that is initiated before a performance gap has occurred.
Sociotechnical systems
An approach to job design that attempts to redesign tasks to optimize operation of a new technology while preserving employees' interpersonal relationships and other human aspects of the work.
Technical innovator
A person who develops a new technology or has the key skills to install and operate the technology.
The systematic application of scientific knowledge to a new product, process, or service.
Technology audit
Process of clarifying the key technologies on which an organization depends.
Technology life cycle
A predictable pattern followed by a technological innovation, from its inception and development to market saturation and replacement.