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Hospitality Human Resources and Management CH 7

Terms in this set (20)

What refers to a process in which an experienced employee provides advice to less-experienced employees about concerns relating to the job, establishment and profession?
Mentoring
Which stage of a long-term mentoring relationship is characterized as the mentor recognizing the worth and contributions that can be made by the employee and serving as a reference to help the employee move forward in his or her career?
Sponsoring
Which professional development method occurs when the employee is assigned to another job for a limited time for the purpose of learning that job?
Temporary assighnment
Which of the following statements is accurate regarding professional development?
It can involve formal classroom or informal coaching activities, for example.
Which professional development activity would be most likely to be supported financially by the food service operation?
Room attendant being promoted to supervisor, taking Spanish for the workplace course to better oversee current staff.
Are employees considered to be "on the clock" while engaging in professional development activities?
Some personal time and commitment may be required of the employee.
Which professional development method is facilitated on the job?
Cross-training
What are the two types of professional development goals?
Learning specific knowledge,skills and improvement
Which professional development method occurs when the employee is sent to college courses, commercial classes, or the company school for formal training and education?
Outside training and education
Which task appropriate for delegation and useful for professional development can be described as gathering data in order to give employees experience in problem solving? (This must be done in order to analyze the problem)
Fact-Finding
What refers to a process used by many organizations to ensure that employees will be recruited for key positions and prepared to fill them when they become vacant?
Succession planning
What should managers keep in mind when advancing their own personal development plan?
Goals sometime change for personal or professional reasons.
Which stage of a long-term mentoring relationship is characterized as the mentor beginning to provide more generalized advice that is less role-and-task-related?
Professional frienship
How does the food service establishment benefit from cross-training the employee?
Scheduling, overtime reduction, teamwork and morale
What requires an individual to demonstrate a high level of skill and meet specific performance requirements by participating in a rigorous process?
Certification
How can an operation know that an employee has progress or even participated in outside professional development activities?
Documentation or a summary report and ideally, bringing back the knowledge to be implemented at the operation.
Which professional development method is described as a form of training in which a master crafts-person assumes responsibility for the total development of a person new to the field?
Apprenticeship
Which professional development method occurs when an employee is assigned to another job in the organization and one or more methods are learned to learn the new job?
Job-rotation
What is a professional development benefit networking?
Keep updated and seek advice about common challenges
How can delegation be considered a part of professional development?
It helps employees attain goals involving work tasks and responsibilities that are not a normal part of their job.
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