How can we help?

You can also find more resources in our Help Center.

46 terms

MIS - Ch. 13

13
STUDY
PLAY
Accumulated Balance Sheet Digital Payment
Systems enabling users to make micropayments and purchases on teh Web, accumulating debit and credit on their credit card or phone bills
Banner Ad
horizontal Internet advertisement that entices users to click on them to link to the site being promoted
Blogosphere
Totality of Blog-related websites
Business-to-Business Electronic Commerce
Electronic sales of goods among businesses
Call Centre
a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)
Clicks-and-mortar
Business Model where the Web site is an extension of traditional bricks and mortar business
Clickstream Tracking
tools collect data on customer activities at Web sties and store them in a log; allows firms to create individual profile
Collaborative Filtering
Tracking users movement on a website, comparing information gleaned about a users behaviour against data about other customers with similar interests
Consumer to Consumer Electronic Commerce
Consumers selling goods and services electronically to other consumers
Cost Transparency
The ability of consumers to discover the actual costs emrchants pay for products
Customization
Changing a delivered product or service based on a user's preference
Digital Cash
Currency that is in electronic form that moves outside normal network of money
Digital Chequing
Systems that extend the functionality of existing checking accounts so they can be used for online shopping payments
Digital Credit card payment systems
Secure services for credit card payments on the Internet that protect info transmitted among users, merchant sites, and processing banks
Digital Goods
Goods that can be delivered over a network
Digital wallet
both software and information- the software provides security for the transaction and the information includes payment and delivery information
Disintermediation
The elimination of intermediaries such as wholesalers or distributors from a marketing channel
Dynamic Pricing
Pricing of items based on real time interactions between buyers and sellers that determine when an item is worth at any time
Electronic bill Presentment and Payment systems
Systems used for paying routine monthly bills that allow users to view their bills electronically
Electronic Data Interchange (EDI)
The direct computer to computer exchange between two organizations of standard business transactions, such as orders, shipment instructions, or payments
Exchange
Third party net marketplace that is primarily transaction oriented and that connects many buyers and suppliers for spot purchasing
Information Asymmetry
situation in which the relative bargaining power of two parties in a transaction is determined by one party in the transaction possessing more information essential to the transaction than the other party
Information Density
The total amount and quality of information available to all market participants
Market Entry Costs
Costs merchants must pay simply to bring goods into market
Marketspace
marketplace extended beyond traditional boundaries and removed from a temporal and geographic location
Menu Costs
the costs of changing prices
Micropayment
purchases less than $10.00
Mobile Commerce
The ability to purchase goods and services through a wireless Internet-enabled device
Net Marketplace
Single marketplace based on internet technology linking many buyers tio many sellers
Peer-to-peer Payment Systems
Electronic payment systms for people who want to send money to vendors or individuals who are not set up to accept credit card payments
Personalization
the consumer-initiated practice of generating content on a marketer's website that is custom tailored to an individual's specific needs and preferences, the targeting of marketing messages to specific individuals by adjusting the message to a person's name, interests, and past purchases
Podcasting
A method of publishing files to the Internet allowing users to subscribe to a feed and receive new files automatically. Used largely for audio files but also for video.
Pop-up-ads
Advertising that opens automatically and does not disappear until user clicks on it
Price Discrimination
the business practice of selling the same good at different prices to different customers
Price transparency
The ease of which customers can find out the variety of prices in a market
Private Exchange
a.k.a. Private Industrial Network
Private Industrial Networks
Web-enabled networks linking systems of multiple firms in an industry or the coordination of Tran organizational business processes
Procurement
sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements
Pure-Play
Business models based purely on the internet
Richness
measurement of the depth and detail of information that a business can supply to the customer as well as information the business collects about the customer
Search Costs
The time and money spend locating a suitable product and determining the best price for that product
Social Networking Sites
Online community for expanding user's business or social contacts by making connections through bix or persoanl connections
Social Shopping
Use of web sites featuring user created web pages for shoppers to share knowledge about its items of interest to one another
Stored Value Payment Systems
Systems enabling customers to make instant online payments to merchants and other individual based on value store in a digital account
Syndicators
a business that aggregates content or applications from multiple sources, packages them for distribution, and resells them to third-party Web sites
Wireless Portals
Portals with content and services optimized for mobile devises to steer users to the information they are most likely to need.