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Accumulated Balance Sheet Digital Payment

Systems enabling users to make micropayments and purchases on teh Web, accumulating debit and credit on their credit card or phone bills

Banner Ad

horizontal Internet advertisement that entices users to click on them to link to the site being promoted


Totality of Blog-related websites

Business-to-Business Electronic Commerce

Electronic sales of goods among businesses

Call Centre

a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)


Business Model where the Web site is an extension of traditional bricks and mortar business

Clickstream Tracking

tools collect data on customer activities at Web sties and store them in a log; allows firms to create individual profile

Collaborative Filtering

Tracking users movement on a website, comparing information gleaned about a users behaviour against data about other customers with similar interests

Consumer to Consumer Electronic Commerce

Consumers selling goods and services electronically to other consumers

Cost Transparency

The ability of consumers to discover the actual costs emrchants pay for products


Changing a delivered product or service based on a user's preference

Digital Cash

Currency that is in electronic form that moves outside normal network of money

Digital Chequing

Systems that extend the functionality of existing checking accounts so they can be used for online shopping payments

Digital Credit card payment systems

Secure services for credit card payments on the Internet that protect info transmitted among users, merchant sites, and processing banks

Digital Goods

Goods that can be delivered over a network

Digital wallet

both software and information- the software provides security for the transaction and the information includes payment and delivery information


The elimination of intermediaries such as wholesalers or distributors from a marketing channel

Dynamic Pricing

Pricing of items based on real time interactions between buyers and sellers that determine when an item is worth at any time

Electronic bill Presentment and Payment systems

Systems used for paying routine monthly bills that allow users to view their bills electronically

Electronic Data Interchange (EDI)

The direct computer to computer exchange between two organizations of standard business transactions, such as orders, shipment instructions, or payments


Third party net marketplace that is primarily transaction oriented and that connects many buyers and suppliers for spot purchasing

Information Asymmetry

situation in which the relative bargaining power of two parties in a transaction is determined by one party in the transaction possessing more information essential to the transaction than the other party

Information Density

The total amount and quality of information available to all market participants

Market Entry Costs

Costs merchants must pay simply to bring goods into market


marketplace extended beyond traditional boundaries and removed from a temporal and geographic location

Menu Costs

the costs of changing prices


purchases less than $10.00

Mobile Commerce

The ability to purchase goods and services through a wireless Internet-enabled device

Net Marketplace

Single marketplace based on internet technology linking many buyers tio many sellers

Peer-to-peer Payment Systems

Electronic payment systms for people who want to send money to vendors or individuals who are not set up to accept credit card payments


the consumer-initiated practice of generating content on a marketer's website that is custom tailored to an individual's specific needs and preferences, the targeting of marketing messages to specific individuals by adjusting the message to a person's name, interests, and past purchases


A method of publishing files to the Internet allowing users to subscribe to a feed and receive new files automatically. Used largely for audio files but also for video.


Advertising that opens automatically and does not disappear until user clicks on it

Price Discrimination

the business practice of selling the same good at different prices to different customers

Price transparency

The ease of which customers can find out the variety of prices in a market

Private Exchange

a.k.a. Private Industrial Network

Private Industrial Networks

Web-enabled networks linking systems of multiple firms in an industry or the coordination of Tran organizational business processes


sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements


Business models based purely on the internet


measurement of the depth and detail of information that a business can supply to the customer as well as information the business collects about the customer

Search Costs

The time and money spend locating a suitable product and determining the best price for that product

Social Networking Sites

Online community for expanding user's business or social contacts by making connections through bix or persoanl connections

Social Shopping

Use of web sites featuring user created web pages for shoppers to share knowledge about its items of interest to one another

Stored Value Payment Systems

Systems enabling customers to make instant online payments to merchants and other individual based on value store in a digital account


a business that aggregates content or applications from multiple sources, packages them for distribution, and resells them to third-party Web sites

Wireless Portals

Portals with content and services optimized for mobile devises to steer users to the information they are most likely to need.

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