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CLEP Principles of Management Vol 2
Terms in this set (100)
Which of the following focuses specifically on familiarizing new employees with their jobs?
A six-month long incentive plan developed by a middle manager would be an example of which kind of plan?
Among the following steps involved in a decision-making process, which would be the first step?
Define the problem
Which of the following is an example of a tool that organizations commonly use for financial planning?
Which of the following is closest to the percentage of women in the U.S. workforce?
Which of the following would NOT be an example of changes in a hotel manager's external environment?
Revisions made in company policies
An organizational leader responsible for securing the financial resources to carry out an innovative project is known as which of the following?
Which of the following is an example of an e-business based on a transaction fee model?
An online retail store that sells apparel
Which of the following statements about flexible scheduling is valid?
Some employees may end their work days earlier than other employees may.
Which of the following is an example of a directly interactive force in a manager's external environment?
TQM (Total Quality Management) works best in which kind of structure?
Work schedules can serve as tools for accomplishing which of the following?
Ensuring that a project is completed by a certain deadline
Which of the following is NOT a characteristic of continuous-process production?
It employs a large labor force.
W. Edwards Deming's system known as the Fourteen Points states that an organization should institute which of the following to achieve TQM (Total Quality Management)?
I. A new philosophy
III. Numerical quotas
I and II only
Which of the following is the first stage of moral development?
Being obedient to avoid punishment
Which of the following bodies oversees regulation of U.S. stock market activities?
Securities and Exchange Commission (SEC)
Organic structures are characterized by
informal means of delegation
The managerial function of staffing is most likely to involve which department?
Individuals in the lowest level of management in an organization are known as
Which of the following does the Equal Opportunity Employment Commission define as sexual harassment?
I. Sexually suggestive comments
II. Sexual advances
III. Unwanted touching
I, II, and III
In which of the following regional economic blocs do member countries share a single currency?
European Union (EU)
According to the National Labor Relations Act, it is permissible for a union to
bargain collectively for workers through representatives of their own choosing
The Delphi technique involves which of the following?
A written questionnaire
Which of the following individuals would have staff authority?
A department assistant who can approve employee requests for vacation days
A rise in productivity resulting from workers being given privileges would attest to the success of which of the following management theories?
Behavioral management theory
Which of the following is NOT an example of how a manager can employ boundary spanning?
Revise company policies
A situation where trade to a particular region or country is prohibited is known as a(n)
According to the systems management theory, which of the following would be considered to be an output?
Which of the following is an economic obligation of a socially responsible business?
Operate the business profitably
Which of the following is an example of a personal outcome?
Team member commitment
A group with which of the following characteristics would be the most effective group?
A cohesive group without groupthink
Which of the following would be the best first course of action to take with an employee who is consistently late?
Communicate with the employee regarding the issue.
Who created the concept of the "Theory X" manager and "Theory Y" manager?
Which management school involves the use of techniques such as statistics and computer simulations to aid in managerial decision-making processes?
Which of the following statements about employees in an organization is MOST often true?
Employees like to be empowered.
Each of the following is one of Geert Hoftstede's value dimensions EXCEPT:
Which of the following pairs developed a model regarding the differences in the way that people make decisions?
Isabel Myers and Katherine Briggs
A skills test administered to a job candidate should NOT
assess specific specialized skills that are not job-relevant
Which of the following situations would indicate that there is a problem with the unity of command in an organization?
Some employees have two or more supervisors to whom they are directly accountable.
If an employee receives non-financial compensation such as vacation time or medical insurance, it is called a
Which of the following approaches to problem solving focuses on the successful aspects of a situation or concern?
The term "lateral move" is synonymous with
ISO 9000 Certification indicates that a company
maintains a high level of quality
Redesigning a job so that the position includes a greater variety of tasks, and is invested with greater responsibility and authority is known as
Which of the following would result in employees becoming less empowered?
Management becoming more centralized.
A program that coordinates an organization's employment needs with its employees' career plans is known as
Organizations use results of performance reviews to determine whether an employee should be the recipient of which of the following?
I. A promotion
II. A raise
III. Additional training
I, II, and III
Which of the following best describes a situation where two international firms make a long-term commitment to develop major products and utilize one product marketing strategy for all markets?
Global strategic partnership
The process known as the means-ends chain ensures that
accomplishment of low-level goals leads to the accomplishment of high-level goals
An organizational policy is an example of a(n)
Which of the following statements about organizational authority is NOT accurate?
It flows up the vertical hierarchy.
The Industrial Revolution began in which of the following countries?
A company that quickly replicates designer garments worn at awards shows, then sells them at a fraction of the cost of the original items, is employing a
cost leadership strategy
Two coworkers sharing a job, one working the morning hours and the other the afternoon hours is an example of
A manager's span of control refers to
the number of employees who report directly to the manager
A collaborative strategy for conflict resolution makes an effort to
satisfy all parties involved in a conflict
Which of the following would be the best first course of action to take with an employee whose productivity and interest in her job are slipping?
Involve the employee more in decisions that affect her assignments.
A mature company would be LEAST focused on which of the following?
According to Larry Greiner's organizational development theory, which phase of growth is dominated by an organization's founders and their focus on building a product and a market for it?
The type of power that is based in a manager's own knowledge and skills set is known as
Which of the following strategies for managing conflict involves each party giving up something that it wants in order to acquire something else that it wants?
Exclusive groups of individuals that form naturally in an organization are called
The final stage in an organization's change process that involves reinforcement of new behaviors is known as
Which of the following techniques implements change by isolating those forces that drive the change and those that resist it?
Preparation of a budget primarily involves which two managerial functions?
Planning and controlling
Coercive power stems from
the authority to punish in ways such as demoting or firing employees
Decisions regarding the day-to day operations of a particular department are made by
When a young business is ready to organize activities into departments, it should
group activities that logically go together into as many departments as necessary
Organic structures are characterized by
The operations management process begins with its attention focused on which of the following?
Two department supervisors comparing notes to ensure that they are not duplicating work is an example of
Effective communication between two parties accomplishes which of the following results?
The message sent and the interpretation of that message by the receiver are the same.
The Traditional view of conflict argues that conflict
should be avoided
An organization that is focused on retaining authority at its top-tiers is said to be
Which of the following would be most likely to increase an employee's acceptance of a control measure?
The employee's involvement in the decision to institute control measure
Which of the following would be an example of a concurrent control in an electronics retail store?
Having the store manager monitor the salesperson's interactions with customers
Downsizing at a firm would most likely result in which of the following?
An increase in layoffs
Which of the following is one of the basic principles of TQM (Total Quality Management)?
Focus on the customer.
A mediation is characterized by
a third party being invited to facilitate a resolution of a dispute
Which of the following is an example of mentoring?
An experienced individual providing guidance to a less experienced individual.
Which of the following demonstrates a company's ability to generate cash?
If it appears that a company's financial management activities have deviated from standard procedures, what would be the best course of action for the company to take?
Get an external audit
A school superintendent mandates that teachers begin attending professional development seminars about standardized testing. What kind of change does this mandate represent?
Which of the following is NOT a benefit of a cross-functional team structure?
Team members already have experience working together.
Which of the following collects, organizes and distributes data in a way that the information produced is useful and relevant to a manager?
A manager is planning a promotion commemorating the 50th anniversary of the company. What kind of plan is this?
Which of the following is a multinational approach where a company purchases either all of or controlling interest in a foreign company?
Organizations define information as
data processed in a meaningful way
Which of the following industries is NOT part of a dynamic environment?
An organization that both affects and is affected by constant change on a regular basis can be described as
an open system
A force of change directed toward inhibiting the solving of an organization's problem is known as a
The Program Evaluation and Review Technique (PERT) process identifies the critical path as the
set of dependent tasks that together take the longest time to complete
According to the Blake-Mouton managerial grid model, the country club leadership style is characterized by
high-level concern with people and low-level concern with production
At a certain organization, upper management prepares a budget and passes it down to lower-level employees. This arrangement is an example of
Lou assumes that a colleague of an advanced age has dated outlooks on issues. What error of perception is he exhibiting?
A summer intern is aware that her manager thinks that she is lazy and she therefore acts accordingly. What is this situation an example of?
Outsourcing affords an organization the opportunity to do which of the following?
I. Increase the workload of in-house staff
II. Increase overall work output
III. Decrease overall costs
II and III only
All of the following are examples of a feedforward control EXCEPT
A vice-president reviewing a regional manager's demonstration at a conference
Which of the following is an example of an extrinsic reward?
What kind of managerial structure is advisable when unexpected issues arise frequently?
T/F No matter what the textbooks say It is true when taking over a project the fact is this is "the first day of the rest of your project management life.
What are the goals of the maximum protection phase?
"The planning process stage that typically focuses on determining core values, key stakeholders, and distinctive competencies is:"
Companies should make sure their salespeople are knowledgeable about various aspects of products they sell before sending them out into the field.
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