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CLEP Principles of Management Vol 3
Terms in this set (100)
Which managerial function is characterized by a manager assigning employees tasks and granting them the authority to complete them?
A collective bargaining agreement functions as which of the following?
The consistent line of relationships from the top to the bottom of an organization is called the
chain of command
If a retail sales manager instructs each salesperson to sell at least 12 cell phone plans each day, this would be an example of what kind of goal?
According to the systems management theory, which of the following would NOT be considered to be an input?
Answering for one's own actions and accepting responsibility for them is known as
Which of the following relationships were the Hawthorne experiments originally designed to study?
The impact of illumination on factory worker output
Which of the following would be an example of a change in a restaurant manager's internal environment?
Revisions made in waitstaff procedures
Joseph Juran believed that most quality problems are the fault of
A system's tendency to go toward inefficiency if left to its own devices is known as
Which of the following statements about communication in the workplace is valid?
Communication flows upwards, downwards and horizontally
Each of the following helps to encourage innovation EXCEPT
Focus on practical options
Which of the following is an example of how a manager can employ boundary spanning?
Attend industry-related conferences
All managers can be considered to be what type of managers?
Which of the following components of an e-business is included under the term e-commerce?
A tax that is placed on a country's or region's imports and/or exports as a result of a political event is known as a(n)
Which school of management focuses on the human-based elements of work?
A decision-making technique that shows a complete picture of several alternative decision paths is called a(n)
According to Henry Mintzberg, which of the following is NOT a decisional managerial role?
A top-level manager would most likely be involved in devising which of the following goal types?
Which of the following helps to reduce customer waiting time and costs by properly allocating workstations and human resources?
Laura and Sal are both customer service representatives. Laura works from 8 am to 3 pm daily, and Sal works from 10 am to 5 pm daily. This situation is an example of
An employee can refer to a work schedule to find out all of the following EXCEPT
funds that have been allocated to a project
The European Union was established by which of the following?
An employee's benefits package may include
II. vacation time
III. a bonus
II and III only
Which of the following most likely represents a lapse in business social responsibility?
Minimizing costs spent to ensure quality control
Which of the following types of management is responsible for monitoring the conversion of inputs to outputs?
Which of the following terms best describes a corporation's hiring policy?
A standing plan
If a team leader believes that a lack of cohesiveness is hurting a team's performance, what would be the most effective action to take?
Reward team accomplishments
According to Total Quality Management (TQM), what would the relationship be between a stereo manufacturer and a retail store salesperson that sells the stereo?
The salesperson is the stereo manufacturer's customer.
An employee is LEAST likely to attain a goal that
Management theorist Peter Drucker believes that which of the following is key to good leadership?
Which of the following statements about the laissez-faire style of leadership is valid?
It works best with a motivated, experienced and skilled team.
Which of the following is a network scheduling system designed to speed up the process of project management?
Which of the following is NOT an effect of an increase in the use of computer technology in the workplace?
Communication costs have increased.
The 14 principles of management were developed by
A government-imposed regulation that sets a limit for the importation of a certain product in a given year is a(n)
According to David McClelland's acquired needs theory, which of the following would be LEAST important to an individual with a high need for power?
If a college student signed up for a course based on the recommendation of an advisor who has always made wise suggestions in the past, which type of power would the advisor have?
Reengineering brings about improvement in quality by
radically restructuring processes to bring about fast change
Who among the following was NOT a contributor to the quality movement?
A single-use plan is an example of a(n)
An organization is most likely to be decentralized under which of the following circumstances?
The external environment is dynamic.
Bureaucracies are traditionally known for being
An effective goal should be
Which situation would be most likely to require more than one channel of communication?
A manager trains a new employee for a job requirement.
Which of the following is NOT characteristic of an informal organization?
It has a definable chain of command.
The kind of power that lies in the authority granted to a formally assigned position is known as
A team leader accepts credit for his team's successes but blames individual members for failures. What error of perception is he exhibiting?
Which of the following is a criterion for an employee to be eligible for unemployment insurance?
The employee was not responsible for losing the job.
When an employee asks her manager for a salary increase, it is an example of
As a business expands, it will tend to become
Which management theory most directly addresses the human dimension of the workplace?
Behavioral management theory
Which of the following would be an example of a feedforward control by a university?
Having students take a standardized admissions exam
An organizational culture that emphasizes adherence to authority is most likely characterized by which of the following?
High power distance
Each of the following is a level of Kohlberg's model of moral development EXCEPT:
Which of the following strategies for managing conflict involves calls for a direct verbalizing of the conflict at hand?
A school begins using a computerized database to locate alumni. The initiation of this tracking system represents what kind of change?
The stage in an organization's change process that involves challenging the status quo by pointing out the ways in which the current system is lacking is known as
Which of the following is NOT a valid comparison between group decision making and individual decision making?
Individual decision-making processes are usually more time-consuming than group decision-making processes.
The existing condition in an organization is known as the
According to the Blake-Mouton managerial grid model, the authoritarian leadership style is characterized by
low-level concern with people and high-level concern with production
The obligation that an employee is assuming when he accepts an assigned task is known as
Kyle's manager has passed him over for a promotion many times because she believes that he lacks leadership skills. As a result, Kyle now assumes a passive role when working in a team environment. What is this situation an example of?
At a certain organization, budgets are developed in such a way that each allocation must be justified by how it will contribute to the company's objectives. This arrangement is an example of
Which of the following individuals would have staff authority?
A secretary who can grant approval for use of the conference room
A group working together to generate ideas is described as
Which of the following is an example of an indirectly interactive force in a manager's external environment?
Improvement to management information systems (MIS)
The formal right that a manager possesses to delegate responsibility, make decisions and allocate resources is known as
Expert power and referent power can both be described as forms of
All of the following EXCEPT which is a criterion for a group to be considered a team?
Group members must agree on issues relevant to the project at hand.
Which of the following statements regarding the stages of team development is valid?
Teams enter the storming phase with clarity about what their team's mission is.
Which type of authority can defy the unity of command principle?
Which of the following best describes a situation where two international firms that are traditionally competitors decide to work cooperatively and modify their products to meet foreign market demands?
Which of the following is NOT a benefit of a company instituting a TQM (Total Quality Management) program?
Implementing programs quickly and inexpensively
As a result of outsourcing, all of the following EXCEPT which is likely to decrease?
Overall work output
Which of the following is a characteristic of continuous-process production?
I. It employs a large labor force.
II. It has a rigid structure.
III. It utilizes a highly automated system.
Firms that continually evolve and encourage employees to improve performance based on their experiential lessons are called
A formal statement of complaint about a situation, usually made by an employee or group of employees to management it is called a(n)
Which stage of team development is characterized by conflict and competitiveness?
Which of the following provides new employees with basic information about the organization for which they are working?
All of the following EXCEPT which is a result of employees becoming empowered?
Management becomes more hierarchical.
Which of the following would NOT be considered a separation?
Which of the following is exempt from complying with the provisions of Title VII of the 1964 Civil Rights Act which deals with employment practices?
A private employer of a 12-person staff
A multinational company has concerns about acquiring the raw materials it needs in a foreign country. Its concerns pertain to which of the following environments?
Philip B. Crosby proposed all of the following EXCEPT which in his 14-point program?
Increasing post-production inspections
Organizational development would be an example of what kind of plan?
A law mandating that employers make special efforts to promote and hire members of protected groups is known as
Which of the following is a tool designed to determine an individual's mental and emotional preferences for dealing with common issues?
Bureaucracies are characterized by
formal procedures and rules
An incentive-based pay system is based on an employee's
Who among the following did NOT develop a theory regarding needs as motivational sources?
An employee's performance appraisal can be used to justify all of the following EXCEPT
canceling the employee worker's compensation insurance
When an employee is downgraded to a job with lesser significance, authority and responsibility, it is known as a
An electronics company strives to be the first company out with the latest technological advancements. What kind of strategy is it employing?
The relationship between the positions at a company and its employees can best be determined by consulting a(n)
Which of the following is NOT one of the elements of an effective reward system?
Rewards and their methods of attainment should be uniform for all comparable recipients
Job enlargement can motivate employees by
making a job more interesting
Among the following steps, which would be the first step in the process of seeing if a job candidate is suitable for a position?
Reviewing the candidate's application
Which of the following explains the relevance of figures that appear on financial statements as well as the relationships between certain figures?
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