..., a company that provides individuals and other companies access to the Internet along with additional related services, such as website building, instant messaging, search engines, filter software, e-commerce, e-advertising, e-news, online entertainment, communication, socialising, customer support, software distribution desktop, windows, dialogue box, menu, sub-menu, toolbar, scrollbar, drag and drop, zoom, minimise, maximise Organised: structure of information, document layout,headings, sub-headings, lists, tables, use of templates
Edit: highlight, drag and drop, find, replace, undo, redo, templates
Layout: columns, margins, header, footer, portrait, landscape, page breaks, page numbering. Format text: bullets, numbering, sub-numbering, alignment, tabs, line spacing, colour, font, style, size, tables currency, %, number of decimal places, date, time, text wrap, row height, column width, grid-lines, merged cells, cell borders Layouts: letter, memo, report, newsletter, leaflet, poster, web page, information sheet, multimedia presentation
Conventions: salutation, complimentary close on letters, page numbers, headers and footers on reports, columns, date, issue number on newsletters
leisure time (washing, cooking, etc. automated so more leisure time for digital music, video, games, etc.), social interaction (more contact at a distance with friends and relations, easier to meet people with similar interests, but less face-to-face interaction), need to leave the home (shopping and chatting online means less travel, life is easier for disabled people).