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Chapter 13 Professional Communication
Terms in this set (31)
Studies show that over ____________________ percent of all communication is not written but spoken.
____________________ words, unlike ____________________ words which deal with ideas and concepts open to interpretation, name things that can be seen and touched.
While ____________________ refers to a word's dictionary definition, ___________________ refers to the other meanings we associate with it. denotation, connotation
Language that creates pictures in our minds and excites our senses is called ____________________.
A ____________________ is a comparison using like or as, while a ____________________ is a comparison not using like or as.
An ____________________ is the extended use of a comparison.
____________________ is the balancing or contrasting of one term against another.
"She is the momentary love of my life" is an example of ____________________.
If an Olympic swimmer drowns in the bathtub, the end of her life is ____________________.
____________________ is a method of saying more than what is true for the sake of emphasis.
____________________ is the opposite, or antonym, of hyperbole.
____________________ allows listeners to visualize in human terms.
"Dull, dark and dreary" is an example of ____________________.
"Oppressed people" is an example of ____________________.
"Oozing oil," is an example of ____________________.
____ words should be used with care because they have many connotations.
A good speaker worries about ______ of language.
The most effective ______ will be recognized by the audience.
______ often avoid the truth, lack clarity, and are more evasive than helpful.
The music of words combined with their _______can make communication more effective.
Most of the music of language is derived from some sort of _____.
Jargon and slang make communication with people _____your group much more difficult.
Many people are making an attempt to rid language of _____words and phrasing.
You should not experiment with using ____________________ language for shock value.
speaking words to communicate
a system in which words are spoken to express ideas or emotions
talking without advance notice to plan what will be said
a situation in which three or more individuals share their ideas about a subject
making a person known to someone else by sharing the person's name and other relevant information
using good manners on the telephone
a speech, address, or demonstration given to a group
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