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Chapter 13 Professional Communication

Terms in this set (31)

Studies show that over ____________________ percent of all communication is not written but spoken.
90
____________________ words, unlike ____________________ words which deal with ideas and concepts open to interpretation, name things that can be seen and touched.
Concrete, abstract
While ____________________ refers to a word's dictionary definition, ___________________ refers to the other meanings we associate with it. denotation, connotation
connotation, denotation
Language that creates pictures in our minds and excites our senses is called ____________________.
imagery
A ____________________ is a comparison using like or as, while a ____________________ is a comparison not using like or as.
simile, metaphor
An ____________________ is the extended use of a comparison.
analogy
____________________ is the balancing or contrasting of one term against another.
Antithesis
"She is the momentary love of my life" is an example of ____________________.
oxymoron
If an Olympic swimmer drowns in the bathtub, the end of her life is ____________________.
ironic
____________________ is a method of saying more than what is true for the sake of emphasis.
Hyperbole
____________________ is the opposite, or antonym, of hyperbole.
Understatement
____________________ allows listeners to visualize in human terms.
Personification
"Dull, dark and dreary" is an example of ____________________.
alliteration
"Oppressed people" is an example of ____________________.
consonance
"Oozing oil," is an example of ____________________.
assonance
____ words should be used with care because they have many connotations.
Abstract
A good speaker worries about ______ of language.
economy
The most effective ______ will be recognized by the audience.
allusions
______ often avoid the truth, lack clarity, and are more evasive than helpful.
Euphemisms
The music of words combined with their _______can make communication more effective.
imagery
Most of the music of language is derived from some sort of _____.
repetition
Jargon and slang make communication with people _____your group much more difficult.
outside
Many people are making an attempt to rid language of _____words and phrasing.
sexist
You should not experiment with using ____________________ language for shock value.
Obscene
speaking words to communicate
Verbal communication
a system in which words are spoken to express ideas or emotions
Oral language
talking without advance notice to plan what will be said
impromptu speaking
a situation in which three or more individuals share their ideas about a subject
Group discussion
making a person known to someone else by sharing the person's name and other relevant information
introduction
using good manners on the telephone
Telephone etiquette
a speech, address, or demonstration given to a group
Presentation
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