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MGMT: Organizational Planning & Goal Setting
Terms in this set (32)
A DESIRED FUTURE STATE that the organisation attempts to realise
5 Characteristics of Effective Goals:
2. Strategic Goals
3. Tactical Goals
4. Operational Goals
What is a strategic goal?
Broad statements of where the organization wants to be in the future, they pertain to the organization as a whole
What is a tactical goal?
Goals that define the outcomes the major departments must achieve in order for the organization to reach its overall goals.
What is an operational goal?
Operational goals are specific measurable results expected from departments and individuals within the organization.
How does planning link to goals?
The overall planning process begins with a mission statement and strategic goals for the organization as a whole.
Define a plan:
A blueprint specifying the resource allocations, schedules and other actions necessary for attaining goals
Define Specific plans
Plans that are clearly defined and specify every detail. They are processed focus in that they specify exactly "What, when, where, how, much, by whom." They are not very flexible.
Benefit of specific plans?
Achieve standardisation among employees.
What is a directional plan?
Flexible plans that set out general guidelines. Are able to adjust to changes in the environment.
When is a directional plan preferred to specific plans?
These are preferred over specific plans when environmental uncertainty is high.
Link: External Environment.
What is a standing plan? What are three aspects of a standing plan?
ONGOING plans used to provide guidance for TASKS PERFORMED REPEATEDLY within the organisation.
What is a single use plan
Developed to achieve goals unlikely to be repeated in the future.
What is management by objectives: Outline the 4 stages:
A method whereby managers and employees DEFINE GOALS FOR EVERY DEPARTMENT, PROJECT and PERSON, and use them to monitor subsequent performance.
1. SET GOALS: Set goals for employees& departments
2. DEVELOP ACTION PLANS individuals and departments.
3. REVIEW PROGRESS: Ensure that action plans are working.
4. APPRAISE OVERALL PERFORMANCE: Evaluate whether goals have been achieved for both individuals & departments.
Use this to determine designation of salary increases & other rewards.
What are the benefits of management by objectives? (3)
1. Performance can be improved at all company levels
2. Departmental and individual goals aligned with company goals
3. Motivates rather than controls
Limitations of management by objectives: (1)
Not best in flexible environment because objectives may need to change
Traditional approach to planning?
Organizations have central planning departments. A group of planning specialists develop plans for the organization as a whole and its major departments. They report to the CEO
Limitations to the traditional approach to planning?
Formal plans may inhibit flexibility & creativity
Modern Approach to Planning?
What is decentralised planning. One way to do this?
MANAGERS WORK WITH PLANNING EXPERTS to develop strategic plans. One way to do this would be to deploy an intelligence team.
What does an intelligence team do in the decentralised planning?
A cross functional group of managers and employees work together to identify SPECIFIC COMPETITIVE ISSUES and OFFER INSIGHT and RECCOMMENDATIONS for planning to the specialists. They are used in modern decentralised planning.
Define Contingency Plan:
Plans that define organization responses to unexpected situations such as emergencies. There are two parts to a contingency plan: Scenario Planning & Crisis Management.
What are the stages of crisis management?
What is scenario planning?
Plans that anticipate various situations that could impact the organisation.
Define the prevention step of crisis MGMT.
What are the two steps in the prevention stage of crisis management? (2)
Crisis prevention represents the steps taken to avoid the crisis.
- Build relationships e.g. stakeholders
- Detect signals from the environment
Why do you need to build relationships to prevent the crisis?
Building relationships with key stakeholders is critical because it can either PREVENT a crisis from occurring or allow a leader to RESPOND MORE QUICKLY to a crisis that cannot be avoided.
Define the preparation stage of crisis mgmt. What are the steps of preparation stage of crisis management? (3)
Crisis preparation includes all the detailed planning to handle a crisis when it occurs.
1. Designate crisis management team and spokesperson
2. Create detailed crisis management plan
3. Set up effective communications system
What is a crisis management team (preparation stage of crisis management)
A cross functional team who has to swing into action if a crisis occurs.
What is the containment stage of crisis management? (4)
- Rapid response (activate the crisis management plan)
- Meet safety and emotional needs
- Get the awful truth out (communication)
- Return to business
What are some beneficial outcomes of planning? (6)
1. Gives direction
2. Reduces the impact of change
3. Minimizes waste and redundancy
4. Reduces uncertainty
5. Establishes objectives or standards that are used in controlling
6. Formal planning is associated with higher profits
What is the crisis management plan (Preparation stage crisis mgmt)
It is a detailed, written plan that specifies that actions to be taken and by whom, if a particular crisis occurs.
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