10 terms

organizational communication

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A nurse manager is reviewing concepts related to organizational communication with a group of charge nurses. which of the following statements made by a charge nurse requires additional teaching?
a. "managers should not provide overwhelming amount of information to subordinates."
b. "information should be informally distributed" - answer. formally distributed!
c. "Information should be unaffected by perceptions, values, and emotions."
Which of the following types of communication is informal, becomes distorted, and typically involved three or four individuals?
Grapevine - answer
Horizontal
Upward
Which of the following should be included in an interprofessional or interdisciplinary team? (all that apply)
respiratory therapist
provider
nurses
dietitian
A charge nurse is reviewing organizational structure with a group of newly licensed nurses. which of the following should she include in her discussion?( all that apply)
lines of authority
organizational size
formal structures
informal structures
A nurse is reviewing professional communication skills with a newly licensed nurse. which of the following is a form of effective communication?
assertive ( most effective communication technique that is used to convey information in an informative and professional manner)
A nurse manager is discussing aggressive communication with a nurse who is having conflicts with peers due to her ineffective communication patterns. which of the following should the nurse identify as a characteristic of aggressive communication?
infringes on the rights of others
A nurse manager is conducting an in-service on ineffective communication patterns. which of the following should she include when discussing components of passive communication? (all that apply)
Puts others' needs and wants ahead of self

Avoid conflicts

Difficult time saying "no"
Which of the following should a nurse include in the verbal SBAR report to a provider? (all that apply)
Background, ASsessment, Situation, Recommendation
A nurse manager is discussing formal and informal structure or processes with a newly licensed nurse. which of the following statements made by the newly licensed nurse requires further teaching?
"Formal structures are generally highly planned."
"A written policy is a type of formal structures"
"informal structures are visible" --> answer. informal structures or processes tend to be hidden and unplanned. informal processes are not usually discussed or written.
A nurse manager is discussing organizational concepts in a charge nurse meeting. which of the following statements by a charge nurse indicates a need for further teaching?
"organizations are formed due to a large number of workers requiring a supervisor to oversee work efforts."
" organizational size will impact interactions, communication, and decision-making within the organizational structure."
"Smaller organizations find communication more difficult due to size and complex processes." -- answer. larger organizations, not smaller ones, find communication difficult due to size and complex processes.
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