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According to some industrial psychologists, Performance = Motivation x ability


According to Maslow, higher order needs are Physiological and Safety


Alderfer's ERG theory has three need categories: existence needs, relatedness needs, and growth needs.


Equity Theory states that people will be motivated at work when they perceive that they are being treated fairly.


Reinforcement Theory is that people will be motivated to the extent that they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement.


Leaders Do the right thing while managers Do things right.


The Blake-Moulton Leadership Grid compares concern for task to concern for production.


"Country Club Managers" have a high concern for people and a low concern for task.


Fielder's Contingency Theory states that one leadership style is effective in all situations.


"Management by wandering around" involves walking around and talking with subordinates about a variety of work-related matters.


Nonverbal communication includes eye movements, touching and body motions, for example.


Perception Filters are personality, Psychology, and Attitude.


Reward power, coercive power, and legitimate power are different types of personal power.


Key elements of communication process are sender, message, communication channel, receiver, interpreted meaning, and feedback.


Grapevines are very poor sources of information and feedback.


Coaching is communicating with someone about non-job-related issues.


A Mixed Message occurs when a person's words and nonverbal signals communicate different messages.


Workspace layout is a form of nonverbal communication.


Face to Face communication has a low richness as a communication channel


Control is always worthwhile and possible.


Control involves establishing standards of performance, comparing actual performance to those standards, and taking corrective action to repair performance deficiencies.


Data Mining searches for performance deficiencies and opportunities.


Reliability is the average time to failure


Productivity is Outputs X Inputs


Goods are made and services are performed.


According to the text, _______ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.


McClellend's Learned Needs Theory identifies three needs. They are the needs for:

1. Power
2. Achievement
3. Affiliation

Which of the following is an example of an intrinsic reward?

A sense of achievement

Which of the following is not a source of power?


According to _____, people will be motivated when they perceive they are being treated fairly.

Equity theory

Which of the following is a major concern of leaders (as opposed to managers)?

Inspiring and motivating others

Which one of the following traits refers to high levels of effort and is characterized by achievement, motivation, ambition, energy, tenacity, and initiative?


Bill Belichick is the coach of the Pats. As a successful coach, he has to schedule structured practices, emphasize careful planning, and assign tasks. He also has to show the players that he genuinely cares about them as people. According to the Blake and Mouton grid, Belichick's leadership style would be characterized as...

Team management

______ is the process by which individuals attend to, organize, interpret, and retain information from their environments.


In the model of the communication process presented in the text, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.


When the CEO of a large corporation explained to their unionized employees why the company had to reduce healthcare coverage for its employees, he was engaged in _______ communication.


_____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.


During a job interview, interviewers can use their knowledge of face and body movements to determine when interviewees are telling the truth. This knowledge is called _______


Companies may determine standards by _______.

benchmarking other companies

A manufacturer of automatic locking devices shipped 20,000 devices to a car manufacturer that was unable to use them because of a design flaw. If the manufacturer of the devices waited until the parts were returned before determining why it created unusable component parts, it would be using _______ control


The traditional approach to controlling financial performance does NOT examine_____

customer defections

________ is a performance assessment in which companies identify which customers are leaving and the rate at which customers are leaving.

Customer defection

When it comes to finances, the Balanced Scorecard focuses on one simple question. That question is _______

How are we performing for our shareholders?

According to _______, the cost of computing will drop by 50 percent as a computer-processing power doubles every 18 months.

Moore's Law

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