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44 terms

MGT 300 Test 3

STUDY
PLAY
According to some industrial psychologists, Performance = Motivation x ability
False
According to Maslow, higher order needs are Physiological and Safety
False
Alderfer's ERG theory has three need categories: existence needs, relatedness needs, and growth needs.
True
Equity Theory states that people will be motivated at work when they perceive that they are being treated fairly.
True
Reinforcement Theory is that people will be motivated to the extent that they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement.
False
Leaders Do the right thing while managers Do things right.
True
The Blake-Moulton Leadership Grid compares concern for task to concern for production.
False
"Country Club Managers" have a high concern for people and a low concern for task.
True
Fielder's Contingency Theory states that one leadership style is effective in all situations.
False
"Management by wandering around" involves walking around and talking with subordinates about a variety of work-related matters.
True
Nonverbal communication includes eye movements, touching and body motions, for example.
True
Perception Filters are personality, Psychology, and Attitude.
False
Reward power, coercive power, and legitimate power are different types of personal power.
False
Key elements of communication process are sender, message, communication channel, receiver, interpreted meaning, and feedback.
True
Grapevines are very poor sources of information and feedback.
False
Coaching is communicating with someone about non-job-related issues.
False
A Mixed Message occurs when a person's words and nonverbal signals communicate different messages.
True
Workspace layout is a form of nonverbal communication.
True
Face to Face communication has a low richness as a communication channel
False
Control is always worthwhile and possible.
False
Control involves establishing standards of performance, comparing actual performance to those standards, and taking corrective action to repair performance deficiencies.
True
Data Mining searches for performance deficiencies and opportunities.
False
Reliability is the average time to failure
False
Productivity is Outputs X Inputs
False
Goods are made and services are performed.
True
According to the text, _______ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.
Motivation
McClellend's Learned Needs Theory identifies three needs. They are the needs for:
1. Power
2. Achievement
3. Affiliation
Which of the following is an example of an intrinsic reward?
A sense of achievement
Which of the following is not a source of power?
Representative
According to _____, people will be motivated when they perceive they are being treated fairly.
Equity theory
Which of the following is a major concern of leaders (as opposed to managers)?
Inspiring and motivating others
Which one of the following traits refers to high levels of effort and is characterized by achievement, motivation, ambition, energy, tenacity, and initiative?
Drive
Bill Belichick is the coach of the Pats. As a successful coach, he has to schedule structured practices, emphasize careful planning, and assign tasks. He also has to show the players that he genuinely cares about them as people. According to the Blake and Mouton grid, Belichick's leadership style would be characterized as...
Team management
______ is the process by which individuals attend to, organize, interpret, and retain information from their environments.
Perception
In the model of the communication process presented in the text, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.
Feedback
When the CEO of a large corporation explained to their unionized employees why the company had to reduce healthcare coverage for its employees, he was engaged in _______ communication.
downward
_____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.
Coaching
During a job interview, interviewers can use their knowledge of face and body movements to determine when interviewees are telling the truth. This knowledge is called _______
Kinesics
Companies may determine standards by _______.
benchmarking other companies
A manufacturer of automatic locking devices shipped 20,000 devices to a car manufacturer that was unable to use them because of a design flaw. If the manufacturer of the devices waited until the parts were returned before determining why it created unusable component parts, it would be using _______ control
feedback
The traditional approach to controlling financial performance does NOT examine_____
customer defections
________ is a performance assessment in which companies identify which customers are leaving and the rate at which customers are leaving.
Customer defection
When it comes to finances, the Balanced Scorecard focuses on one simple question. That question is _______
How are we performing for our shareholders?
According to _______, the cost of computing will drop by 50 percent as a computer-processing power doubles every 18 months.
Moore's Law